CJ Dropshipping

I have placed an order for a dress for one of my customers, and I paid for the product. After few days someone called Rookie from CJ sent an email saying manufacturers increased prices for the product and I have to pay the differential fees. Few days after paying getting back to me and asking for more money is not the way businesses should operate. The most important thing was with the extra amount they are asking price got doubled than the advertised price. I'm not willing to work with people with such work ethics unless I really need to buy something from them. I requested a refund and see how it goes

I highly recommend CJ Dropshipping to any business owner looking to expand. Mandy Lu became my agent, and she was extremely helpful to me. Mandy Lu is someone I would highly recommend working with. Overall, great experience.

Ceci did well answering my questions quickly whenever I ask about product availability. What I hate about this website though is the fact that some merchants don't update their stock list. And I always have to ask customer service to check for availability.

I had to confirm the tracking history of one order and with the help of Nikki I was able to track my order fast and update the tracking history. Thanks for the great job. It was nice to communicate with you.

It's a totally worst website. Especially for the drop-ship business. They blackmail you to pay the extra freight or any other charges when you purchased an item from them. If you don't pay them, they will hold your orders and you could get negative feedback from your buyers. I think CJ dropshipping is not a professional business website for drop shippers. So all the professional drop shippers avoid them. I have a personal experience with CJ. The product cost was $30 and I sold out at $40, when I went to the CJ website to purchase the item then suddenly they asked for $60 and excused the freight charges has been increased for this item. It's totally a knockoff website.

You order a product, and you have to make sure you buy it now, and then it is shipped to CJ, and then CJ ships it out to you. Ok, I purchased it on the 14th of February. And I received it today March 4. You are assigned an agent, and they will answer any questions, You may or may not have. I will be using this company as my supplier of certain goods. One of my main concerns is that I did order a product, and no one contacted me to let me know the supplier stopped making this product. I had to ask what happened to my purchase. You can use this company as a drop shipper to add the products to your inventory in advance, and then when CJ has the effect, you can place the product on your website as a dropshipping product. For me, that is too much work, I will order the product, and when it arrives, I will place the product on my website. The product is beautiful, and I am happy.

A customer who placed an order in March informed us that he had not received his order.
We checked with CJdropshipping and to our surprise, they had not shipped the item.
When asked why, they said the address was insufficient.
Then why didn't they report it to us?

And when we checked the address, there was no problem.

We confirmed the address again with the customer and found no problem.

We asked them to reship the item, but they said they could not ship it because CJdropshipping's system does not allow them to create a voucher. This is so ridiculous.

Moreover, it took 18 days for this exchange, during which time the customer became even angrier.

I have been using cjdropshippingni
I have spent a total of $43,000 and have experienced many good and bad aspects, but this whole thing is so ridiculous it makes me angry.
So much so that I feel compelled to write a review!

Those for whom it works, I say 'good for you'.
For those of us experiencing problems however - yes, PLURAL - it's a tale of multiple woes.

1; Customer (on ebay) contacted me (thankfully NOT filing a dispute first as many others do) and informed me she'd received the wrong item - remember that store orders are actually synchronised to CJ platform so, item SKU was correct. Took two weeks of my customer's patience and a lot of chasing/explaining by me to CJ before resolved.

2; Customer (on ebay again) went straight into filing a dispute demanding a return & refund because the specs differ from description. Ebay bills me as we all know and withholds my funds. CJ automatically REFUSED my application for return/refund with the response 'Correct item sent' - even though I stated 'Not as described'. After escalating this matter, we're now in the fourth week and yet to be resolved. CJ have NOT held the vendor/supplier to account for incorrect specs and these remain unchanged. I took it upon myself to warn others whom I saw advertising these on ebay.

3; Customer (ebay) asks for whereabouts of his order: Indicated as despatched and completed but had still not been handed over to courier (Yodel portal indicates awaiting receipt). Excuse given by CS: 'Scanning problems. Wait 48 hours...' Huh, my customer will have waited a fortnight by then and we all know what will happen from ebay's end.

Total transactions: 11 - one of which was a re-order to replace their incorrect item sent as above so, realistically 10 orders 'fulfilled' with 3 failures. That's a 30% failure rate and because of that return, I'm actually financially worse off by £25 - cost of item AND ebay's P&P charge less those that were successful. All that hassle when only trying to make barely £1 profit per item (due to CJ prices and level of competition.

Immediate term: I'll remain with them - for the time being but, I only sell two items via them and infrequently at that so, no loss if I abandon them.

Conclusion: Trade with them at your peril. Be prepared to apologise repeatedly to your customers for the failings of others AND risk being financially worse off, You've been warned!

Because of those Fake positive reviews, I've giving Cjdropshipping a try. I bought from them 3 times and all of those 3 times have been negative. My first order was for a backpack and it took over 2 months to delivered. My second order was for 2 purses and necklace. Over 2 weeks later, it still hasn't ship out. I don't even know what's going on with the last order. Their 1 to 3 days processing is total BS. I even paid extra for faster delivery. Everytime I contact customer service their response is always "sorry for the delay Dear. We're working on it." Meanwhile, my customers are getting frustrated.

I decided to try CJ since I read some good reviews. So, I tested my purchasing for myself a product that is supposed to be in their warehouse. It took weeks for things to move (if the item is really in their warehouse, surely it should just take 1-2 days?) and a further more weeks for the item to arrive. I was not too stressed about it because I was only testing them out. Thank God I did. Their live chat is terrible. Took days for them to reply. I also tried out the sourcing. Wow that took long. I can do it faster myself. That said when they eventually did get an agent on my case the sweet lady did a good job. But I think she is not in that company anymore.

Right form the beginning, the instant chat never let me down. My agent, Connie Jin, always offers excellent help and explains everything patiently. I am super happy having CJ Dropshipping as my sourcing company. Hope the company grows healthily the same as my own online business.

First time using this service. Abby Lu... what a great customer service. By far the best agent i have spoked with. All of my problems and concerns are now solved as she explained everything step by step. Thank you dear and well done. Definitely recommend.

My package was a two hour drive away more than 70 hours ago. When i asked customer service were my package was they sent me a screen shot of the tracking page! Like I had not already looked at this page a hundred times a day trying to find out what was going on. I will not be purchasing anything from the supplier anymore becouse of this horrible experiance from CJ.

I've had a look at some dropshipping companies and CJDropshipping just impressed me from the start. Agents Cissy, Maxine, Robert, Angel are great to deal with. The online software was well thought of. CJDropshipping even integrates with woocommerce which is hard to find with other businesses. You get sourcing responses so quickly and pricing of products are good too. Packaging options are great. Highly recommended. Keep up the great work CJ.