CJ Dropshipping

On the site it is marked that if the products are in the warehouses they say they send the products between 1 and 3 days but they are lying.
I placed 4 orders on February 25 and 26 but on the tracking numbers I see that the products did not arrive at the airport until March 02,03 and 06 until 8,9 and 12 days later and my customers not always received nothing

Hugo Hu is a liar and a crook, do not deal with them, stock doesnt exist, zero support, when you ask for help, they say LMAO... screen shots sent to shopify and everyone i know, disgusting company, crooks, do not work with them

Good app for dropshipping beginners but when you scale it is better to take an agent to avoid package late delivery

Fast response customer service in cj. The best agent, very nice, helpful, and answering quickly...

Those for whom it works, I say 'good for you'.
For those of us experiencing problems however - yes, PLURAL - it's a tale of multiple woes.

1; Customer (on ebay) contacted me (thankfully NOT filing a dispute first as many others do) and informed me she'd received the wrong item - remember that store orders are actually synchronised to CJ platform so, item SKU was correct. Took two weeks of my customer's patience and a lot of chasing/explaining by me to CJ before resolved.

2; Customer (on ebay again) went straight into filing a dispute demanding a return & refund because the specs differ from description. Ebay bills me as we all know and withholds my funds. CJ automatically REFUSED my application for return/refund with the response 'Correct item sent' - even though I stated 'Not as described'. After escalating this matter, we're now in the fourth week and yet to be resolved. CJ have NOT held the vendor/supplier to account for incorrect specs and these remain unchanged. I took it upon myself to warn others whom I saw advertising these on ebay.

3; Customer (ebay) asks for whereabouts of his order: Indicated as despatched and completed but had still not been handed over to courier (Yodel portal indicates awaiting receipt). Excuse given by CS: 'Scanning problems. Wait 48 hours...' Huh, my customer will have waited a fortnight by then and we all know what will happen from ebay's end.

Total transactions: 11 - one of which was a re-order to replace their incorrect item sent as above so, realistically 10 orders 'fulfilled' with 3 failures. That's a 30% failure rate and because of that return, I'm actually financially worse off by £25 - cost of item AND ebay's P&P charge less those that were successful. All that hassle when only trying to make barely £1 profit per item (due to CJ prices and level of competition.

Immediate term: I'll remain with them - for the time being but, I only sell two items via them and infrequently at that so, no loss if I abandon them.

Conclusion: Trade with them at your peril. Be prepared to apologise repeatedly to your customers for the failings of others AND risk being financially worse off, You've been warned!

Henry Hu is a wonderful agent who is always there to answer questions. He is quick and responsive to all my requests. I am constantly asking him about listing descriptions and he's always there to support me.

Every time I track the item I purchased, there is inconsistent information. The first day I checked it was going through Chinese Customs. The next day it was in St. Louis. The next day after that, there was no St. Louis on the list at all and it said it was in LAX. The next day, it was back in China going through customs. Checked again and it was in NY. Now it is in NJ. When I check tomorrow, it will probably be back in China. I am pretty sure it is not going to show up at all. I think it is a automated tracking website that everytime you log on, it just gives random places so you think you are tracking it, but in reality, it is all bull$#*! and there isn't even a package to begin with. It is a sham.

The past few months I often used CJ to fulfill most of my orders for my online stores and so far the service has been great! They offer a lot of options, and they source products really fast. Connecting CJ to WooCommerce is also easy. Shipping times are quite accurate, but I had sometimes to deal with delays. They also offer a custom packaging option what is really great, but it could be improved when they offer to show the warehouse location on the products listing, at the moment I need to constantly ask my agent. Luckily the service is really great and my Agent (Vincy) helps me really well when I have any questions or things that need to be arranged.

Excellent dropshipping platform as they are really easy to operate when you learn it. Agent Connie Jin was extremely helpfull and patient in guiding me throughout. She just replies lightning fast without delays

I can attest that I was scammed by CJ. I worked with them to order a product from china to get delivered to their US Warehouse. They told me I would only have to pay for product cost and then USA shipping. The USA shipping was supposed to be 3.95 per item. I had 300 items. Once the product allegedly arrived in America, they told me I needed to pay $3000 for shipping. Completely insane, I have been back and forth with one of their representative Yeri and trust me, they are a fraud. They act like a decent company but they have the shadiest practices. I am working on getting lawyers involved.

My order **************261 was not delivered and CJ refused to solve the issue. I contacted them months ago. But they force customers to wait for 60 (or 45 days) to open a dispute. But the order is already closed after 60 days. So there is no way to open a dispute! They do not follow their own refund policy. When I talked to their agent Cole about it, he asked me for proof from USPS. This is ridiculous. There is nothing about such proof in their refund policy.

Also, order **************763, they shipped a defective product but refused to send a new one. Their quality check doesn't work at all. They accept disputes only 3 days after the parcel is delivered. But it is very common that a customer receives their parcel several days after tracking records say "delivered". So there is no way to dispute it! Why only 3 days? Why don't they take responsibility for their faults? (Btw. We in the EU have to guarantee the quality of products for 2 YEARS from the purchase)

CJ's processing time and also shipping is fast. But if something happens to your order, they treat you like dirt.

Products take forever to arrive, often wrong. Quality can be very poor. Customer service is very bad.

Bruce Lin is very helpful in resolving problems encountered. Always attentive and polite. My issues are solved. Thanks Bruce.