Review of City Beauty: Perfect products are rare in the beauty game; City Lips hits all the marks!
Thumbnail of user margaretr173
2 reviews
0 helpful votes
February 9th, 2019

This is an excellent product that really works! I've already recommended it to my four sisters! I'm hooked!

Share Review on:

  • City Beauty

City Beauty

Overview

City Beauty has a rating of 3.86 stars from 1,368 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with City Beauty most frequently mention body balm, crepey skin, and fine lines. City Beauty ranks 6th among Cosmetics sites.

  • Service
    120
  • Value
    133
  • Shipping
    134
  • Returns
    53
  • Quality
    131
Positive reviews (last 12 months): 37.5%
Positive
3
Neutral
1
Negative
4
151
See all photos

What reviewers want you to know

Positive highlights

  • I have tried several firming creams and finally came upon City Beauty Body Balm.
  • This is the only Body Balm is more effective than Crepe Erase.

Critical highlights

  • I requested to cancel my order of colors city lips and a refund of the mistake with the balance due to me back.
How would you rate City Beauty?
Top Positive Review

“Great product, but slowest freight choices ever”

Toni C.
9/2/22

Excellent gloss, definitely the only plumper that actually works cumulatively. After a few days they have much more volume and definition. Protects lips for hours, very tacky and stays on well. HOWEVER, other USA providers offer express post to Australia for $50, City Beauty offer standard post for $50 and it took 6 weeks 4 days to reach me. Arrived on 1st Sept. They need to adjust and offer express in my lowly opinion.

Top Critical Review

“Tricky website”

Shireen M.
10/10/23

I decided to try City Lips. With shipping and sales tax it was $45 and some change. When I took the next step to fill in my information and purchase the one tube of, there was an offer available to purchase two tubes for $54 and something, free shipping, so I chose that. I immediately got two text messages from my bank. Apparently, the only way you can get the two tube deal, is to buy the one tube, individually, with shipping added to it. It wasn't easy, but I finally got the whole thing canceled. I think, because I'm still waiting for my refund. Buyer beware!

Reviews (1,368)

Rating

Timeframe

Other

Reviews that mention popular keywords

city beauty (174) body balm (203) lip lines (19) city lips (236)
Thumbnail of user shireenm9
2 reviews
6 helpful votes
October 10th, 2023
Verified purchase

I decided to try City Lips. With shipping and sales tax it was $45 and some change. When I took the next step to fill in my information and purchase the one tube of, there was an offer available to purchase two tubes for $54 and something, free shipping, so I chose that. I immediately got two text messages from my bank. Apparently, the only way you can get the two tube deal, is to buy the one tube, individually, with shipping added to it. It wasn't easy, but I finally got the whole thing canceled. I think, because I'm still waiting for my refund. Buyer beware!

Value
Returns
Thumbnail of user nelav
Matilda H. – City Beauty Rep

We're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team has sent over tips on how to get the best results using City Lips via email.

Thumbnail of user patriciah2207
0 reviews
6 helpful votes
January 3rd, 2022
Verified purchase

The City Beauty products are excellent. They perform exactly as described. I have never had a negative reaction to any of their products. They smell wonderful and completely absorb into my skin without leaving a greasy residue. Compared with cheaper products that don't work, these are a better value, especially if you take advantage of their multiple product discounts. They also have sales from time to time so that's a great opportunity to give City Beauty products a try. You won't regret it.

Products used:
Cosmetics

Service
Value
Shipping
Quality
Thumbnail of user andreac744
1 review
31 helpful votes
April 27th, 2021

Hi I bought a plumbing lip gloss hoping that would help me lose some lines around the mouth and to plump my mouth lips as getting older then trend to be thinner. I have tried it several times literally doesn't work. This company is selling a product that makes false promises just to get your money. To all woman and ladies out there please don't trust or but any if their products.

Tip for consumers:
If you buy a product from any company make the purchase and quality be worth your money. Don’t fall into promises that would make a change or make you feel frustrated that the goods that you think will help you it wont.

Products used:
Plumbing lips gloss

Shipping
Quality
Thumbnail of user bonnieo63
1 review
6 helpful votes
July 20th, 2020

I ordered two of the invisacrepes, one for me and one for my mother. It absolutely works! My skin looks tremendously better, and my mother does nothing but rave about it. It's also last longer on my skin than any other moisturizer I have used in the past. I would highly recommend it. In fact, I'm going to order more as Christmas presents for the women in my family.

Thumbnail of user jenniferb1910
1 review
3 helpful votes
November 8th, 2020

I love City Beauty skin cream have been using on my arms and chest can see a big difference feels so soft and don't forget to drink plenty of water as well.

Thumbnail of user laurat809
2 reviews
15 helpful votes
March 2nd, 2021

Good quality products. Seeing a gradual difference in my skin's texture and resilience. Good, attentive and kind company. I don't wear makeup often so I am grateful that these products help me look better even without makeup. I am 66 years old---will be 67 in less than a week! I've been through a lot in the past few years (lost my husband and mother and had a bad fall) and whew----it was showing all over me. Thank you, City Beauty for helping me feel a little better when I look in the mirror.

Tip for consumers:
be patient

Products used:
body balm, lips, firming serum, sculpting cream.

Service
Value
Shipping
Quality
Thumbnail of user angelab2371
1 review
9 helpful votes
July 26th, 2022
Verified purchase

Waist of money my face got worse and burns and nothing changed only more dark spots from the burning which felt like a chemical burn. Do waist money. I post pictures but this starting to go away I stop using on Monday. It was worse their is one picture I'm wearing a gray top that was day one just before I start ever using product. Huge mistake my skin is worse

Tip for consumers:
They automatically ship you more and automatically bill you and I just saw on my bill they are charging me for an extra bottle

Products used:
City Beauty illuminating Dark spots

Value
Shipping
Quality
Thumbnail of user cathym758
1 review
5 helpful votes
August 29th, 2020

Love this cream! I've just reordered 3 more jars. My skin feels so silky and smooth after using this. I do have to admit that I have to reapply it if I'm going out in the evening, but of all the products I've tried in the past, this one is the best.

Thumbnail of user elainei22
1 review
0 helpful votes
January 10th, 2021

I have been using the above cream for a few months now and am very pleased with it. It is soon absorbed into the skin and feels good straight after application.

I do have problems with Psoriasis but I have had no problems with allergies or any reactions with any of their products.

City Beauty's Customer Service is excellent and they are easy to contact both via phone or email with queries and advice. I also receive regular emails from City Beauty with news of new products and other helpful beauty tips together and surveys to complete with regard to introducing new products to choose from that you may be interested in purchasing, once available from City Beauty

All in all, I can confirm that I am happy to highly recommend their products, in particular, the Invisicrepe Body Balm.

Elaine Ingle

Thumbnail of user agathal5
1 review
20 helpful votes
April 10th, 2020

Normally I'd have to wait weeks for results. I didn't here. Love my lips, they remain plump and glossy all day. The invisi-crepe tightens my skin where I needed it. Love love love the velvet creamy texture of the balm. The hydro firming gel for my face & neck has me feeling youthful enough that my confidence is back. Fabulous products by City Beauty. Oh and the Facial Mask was refreshing

Thumbnail of user lizb443
1 review
0 helpful votes
May 26th, 2022

Invisicrepe is like a magical body butter! I really feel it working the second I put it on, and it's not heavy! It really gets in there and hydrates the crepey skin on my forearms and chest. I love it! Thank you

Tip for consumers:
Look for the specials! They have great ones’

Products used:
Invisicrepe, uplift firming serum, City Lips, Sculpting cream, Citylash, beyond mascara, dark spot corrector,intensive night serum, eye revive, and skin lifting booster.

Service
Value
Quality
Thumbnail of user genel91
2 reviews
1 helpful vote
September 4th, 2020

This product really helped me! My skin is not fully recovered yet but, I've seen a big improvement in such a short period of time.

Thumbnail of user doloresf17
2 reviews
2 helpful votes
January 12th, 2020

Great product. I could nor believe the difference one day to the next and I can't wait to see what happens with continued use?

Thumbnail of user karena991
1 review
31 helpful votes
March 28th, 2021

Ordered the City Beauty Face cream as a one-off purchase a few weeks ago. He order arrived 10 days ago, which was fine, but them today I an email from them saying that they are "renewing" my subscription (which by the way I DID NOT ASK FOR), and they have taken over £100 from my account, a transaction which I did not authorise. I am fuming! I cannot get hold of the them by phone or email, but will keep trying as this is not on, and in my opinion fraudulent

Tip for consumers:
Careful when ordering on this site, it tricks you into ordering other items you did not intend to get, and there is no way you can correct it once its done

Customer service is crap, Live Chat is no better

If in UK, do not order, you end up paying an additional massive customs charge - close to £40.00

Products used:
City Beauty Sculpting Cream
City Beauty body Balm (which I did not want!)

Service
Value
Shipping
Returns
Thumbnail of user loisl90
1 review
1 helpful vote
February 9th, 2020

I was amazed to realize how much smoother my creapy thighs felt after using the product a couple of times. I didn't see that until the second application. Sad to say the small jar won't last too long. I would love something as affective for my face.

Thumbnail of user dannielleb4
1 review
0 helpful votes
July 23rd, 2021

I have not yet seen any results but I can feel them. Particularly, my legs are SOOO soft and smooth. My arms are less dry looking. The instructions say "this is not a moisturizer" but I say "it sure is a moisturizer". I am retired and so I work in my gardens nearly all day nearly every day because the weather is hot like I like it. After my shower, I use the Body Balm and feel soothed.

Tip for consumers:
Listen to the video presentations. They are very informative.

Products used:
InvisiCrepe Body Balm, Micro-Scuplting Cream

Service
Value
Shipping
Quality
Thumbnail of user andreev1
1 review
0 helpful votes
June 6th, 2020

Tres bon produit je l emplois régulierement et ma peau s améliore grandement je recommande ce produit a toute celles qui comme moi on une peau sec et un peu frippé il aidee grandement
Merci de faire de si bon produit

Thumbnail of user jom272
2 reviews
6 helpful votes
September 5th, 2020

For those of you who are skeptical, hesitate no more! My age (72) and weight loss of 136 lbs has left me with some creepy skin. I decided to give this a try, and am very pleased. It's pleasant to apply at night, and really works as stated. I won't hesitate to order again. You won't be disappointed!

Thumbnail of user kathryna80
2 reviews
10 helpful votes
January 6th, 2020

Amazingly the folds beneath my chin have definitely decreased in the 2 weeks since starting the cream. At 80, I am pleased to have a decent profile again.

Thumbnail of user joannb134
2 reviews
1 helpful vote
May 25th, 2020

I am NOT NEW at searching out product to hide and enhance my secret flaws! I have been disappointed many times. This is my first experience with REORDERING product from the same company. EVERYTHING I try lives up to the enhancements and improvements City of Beauty's marketing team promises. I have tried them all. AND THEY ALL WORK. You can't believe me? I can't believe it either! City Beauty is the real deal

Thumbnail of user maureenb227
1 review
2 helpful votes
September 13th, 2020

InvisiCrepe Body Balm is amazing! It is the BEST moisturizing cream I have ever used and believe me I have tried a lot. I use it every where I can. I honestly wish it came in a larger size so I didn't go through it so quickly.

Thumbnail of user angelas192
2 reviews
33 helpful votes
March 1st, 2021
Verified purchase

City Beauty deletes all their negative reviews on their IG and website so shoppers never know the truth. They charged me $35 for my first tube and my bank account had already been drafted before I could confirm my purchase. The next screen after choosing what I wanted offered a promotion 2 tubes for $50 and I fell for it. Turns out, I'd been charged an ADDITIONAL $50 totaling $85! Again, most online shopping sites give you the opportunity to REVIEW your shopping cart before just charging you. I requested a refund and they claim they already shipped my order not even a full day later, mind you I placed the order on a Saturday morning. They're asking me to go through a whole refund process therefore it'll take over a week to get my money back that I didn't even authorize. Never again!

Tip for consumers:
Don't fall for their promos unless you have money to throw away

Products used:
Lipgloss

Service
Returns
Thumbnail of user nikis25
1 review
0 helpful votes
March 9th, 2019

I have been using City Beauty for about 2 weeks. I usually apply it at least twice a day. My lines above my lips are a little less noticeable, but are still there. My lips did not grow 10 sizes which I am ok with, but they do seem a bit more fuller and definitely much softer.

I would order this product again. I think I would also like to try a tinted one next time.:-)

Thumbnail of user valerief108
1 review
0 helpful votes
January 25th, 2020

I would like to say I'm seeing a marked improvement in my skin, the creepy and sagging are getting better with daily use, love it

Thumbnail of user gailh341
1 review
88 helpful votes
May 22nd, 2020

I was short shipped a month ago. On opening package I phoned and ended up in holding hell for more than 30 minutes. Then tried recommended chat room... same story. Have written four times and received one response... we'll be back to you in two-three days.

In addition to losing cost of product I also had to pay duty and handling on the missing product as I live in Canada.

Not worth it!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user nelav
Matilda H.

How do I know I can trust these reviews about City Beauty?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about City Beauty?

Related forum posts

Which brands have eco-friendly packaging?

Would love to help out the environment while I shop

What are the best vegan brands right now?

Hoping to find well-known brands that carry vegan products

What are your favorite cruelty-free makeup dupes?

I'm looking for cheaper, cruelty-free versions of higher end products.