CitadelServers

Ordered an ARK server with them. The server would not show up for me or my friend, so I contacted support. Support kept blaming me for the issues and was not nice to work with at all. I finally was able to access the server only to find out mods absolutely do not work on their servers. We tried everything, followed their guides, etc. trying to get it to work. Finally gave up and contacted them for a refund because I already wasted too much time on their awful service.

Now they just want to credit my account with them. Uhh, no? Your service is awful I need a credit back to my credit card. I did not receive the promised service and shouldn't have to jump through hoops to get that service.

AVOID THEM. Went with another host, had it up and running in no time with 0 problems so it definitely was NOT me as their customer service tried to say it was.

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Red dead redemption 2 server is totally scam is not work at all they have no idea what they doing or how to fix it there is not enough Knowledgebase other then how to activate your key... My server was not working at all since first day purchase spent almost $60 for all that crap they offer. When request refund no respond other then terms of service, we can provide a pro-rata credit LOL this company is Joke good luck..

It is one of the worst gaming hosting, not gonna lie. I have been waiting for my problem to be solved for more than a month, and they didn't even fix it and taken money for the second period without any compensation or bonuses. Definetely wont recommend it to anybody.

I ordered a Valheim server with them a few years ago. Recently the game launched an update that makes it available for Xbox Game Pass. Now, they provide us both options for cross-play which is so awesome as we can now play with the much bigger community without losing anything from scratch!

Right now, I have five different game servers with them.

These guys have no idea about how to run a server. I paid for a month of Conan Exiles server and couldn't play for a single day because their machines can't handle and oldish game like that. Their support service is laughable to say the least, asking all the same questions every other day, while ignoring the real issue, which is their hardware not being able to run a server. It's a total waste of money, time and patience.

I had a Palworld server with Citadel since the first week of launch. It was shaky at first, but I did notice that most other Host providers had similar issues so I wont take it against them.

Since then, they have noticeably improved dramatically with better support, server performance, and also even able to display my server in the server list instead of just direct IP connection. Would highly recommend just due to how diligent they are in improving their server reliability.

I've been playing on their Ark game server which is located in new york for the past seven months and we all like it there. We tried to change locations just for the sake of it, and they happily moved our server to where we requested it. We had a lot of requests, and they helped us and got back to us very timely which is I like the most here in Citadel.

@CitadelServers
Do not use this company! They lie about their service. Once you realize they have sold you false support and ask for a refund they tell you they will put it into a credit to use at their company! Lmao! What makes them think I'd use it for anything else Do Not use

I rented an Enshrouded Server from Citadel Servers and they did not let me down. The speed and the performance of the server are consistent didn't even encounter any problems during the time I was playing on the server. I finished the game smoothly. Thank you Citadel Servers for the great experience.

PS. They have the best customer service.

Service provided did not work at all, despite hours of trying to get it working.

Do not waste your time or money on this provider, find a different one.

Customer service ranges from somewhat competent to absolutely useless. I was simply trying to run a small server on ARK for just me and my girlfriend. Talked to a lady named Cheryl at the start who was able to do plenty to help me when I began, and then everyone after her just brushed me off and told me to open a support ticket and talk to the specific teams for things since they would be more "qualified to give the assistance you need." It takes hours just to get into a live chat anyways. I waited for about 3 hours before someone joined and proceeded to tell me, "sorry you'll have to open a ticket for that, we only provide the pre sales assistance, nothing more." And their support ticket system is a joke, it takes hours for a reply from them there as well, and even then the replies that they give is the equivalent of, "well have you tried turning it off and back on? Well did you try reading this?" It's laughable how they try and don't try at the same time and how there seems to be such a massive gap in knowledge in their team without them even attempting to do anything more. Definitely look into other options for server hosting this has been and continues to be a bad experience. I'm fearful of what'll happen when I get a reply about my refund seeing as how they supposedly withhold the refund as a credit in the company.

I am glad that they transitioned to a newer machine to the latest Ryzen 9 7000 series.
My server performance has been boosted like a rocket including the memory of my server.

Back then, I was struggling to maintain a few mods to my server, now I got tons close to a hundred while having a stable connection with my friends. I just extended for another year as my community grows bigger and bigger. Now I got Rust, DayZ, and Arma 3 running with them and my community helps me pay with the server which is great to make a stable relationship with the crew!

Very reliable servers and has a great interface than other providers. Really loved their quick acting support which resolves issues in a timely fashion.

Citadel servers provides good services and a good customer support. They quickly sort things out when there are issues with my server. That is the reason why I am staying on this host. Would recommend!

I purchased a game server called counter strike global offensive and it was setup fast, joined server fine, game panel seems to have everything i'd expect, not tried support as it's been pretty smooth thus far, so good.

Canadian ping is good for west coast too

I would say this is a good host, i wanted to leave feedback after Brian helped me with clustering my ark survival evolved servers, he went above and beyond for me and answered all my queries. This host prices might be low but you get First Class service.

So far, the most decent CS:GO server that we hosted for tournaments.
I like the interface as we can change maps right away and can also do it via smartphone.
Very convenient.