CitadelServers

Started an Ark SE server with them. It was decent, not great, with lag issues every so often. We paid for a second server to cluster with it and set it up on our end exactly as their web site said to. Then had to send in a support ticket for them to finalize it on their end. Fine. 12 hours later they finally send a response saying they are done. Lo and behold, the cluster does not work. Send in a ticket. 8 hours later we get a response and reply to it acknowledging they want us to sign out so they can test the server. 7 hours later they respond to the reply and we reply to that. 12 hours later still no response back from them. We still can't use either server. 3 days this goes on. We cancel the second server since it's obvious they can't fix the issue. Their terms of service state clearly we are due a refund of the cost of the server since they owe 5% of the monthly fee for each hour the server is unavailable because of issues on their end, and also they have a 7 day refund policy if not completely satisfied. So, they owe us a refund for the month on the primary server because it wasn't available and the second server was cancelled in the 7 day refund period. Instead of refunding our money, they give us credit to use on another server. Complete bs. This company can't provide the service they claim, lack the ability to support their service and then refuse to honor their terms of service.

We started a csgo server with a company mostly known for doing hosting for minecraft servers, that was back in 2017 then moved to an ark survival evolved server in 2019, both worked well.

We rented a 10 slot valheim server with citadel, There was a few bugs and issues we were having but they were game related and we sent a ticket in, a few hours later the ticket was responded to with a resolution because they had coordinated with the developers to find a resolution, i can really appreciate that, the game was just released and lots of people were having issues.

I really appreciate them for their good prices and quality customer care and will keep using them in the future.

Rented a Wurm Unlimited server through them paying the extra for a dedicated IP and for there server migration service, after about three hours I get a message to log in and try my server out which I quickly tried to do but unfortunately my server didn't show up on the list nor could I connect to it through the IP nor even through there own control panel... Replied to the ticket and some 24 hours later still no response.

I wish I would have looked up the reviews before I went with them and saved my money since it seems there money-back guarantee is a lie and they only give credits to there service... who in the hell would want credit to a site there canceling to?

Citadel does Good servers, rented new dont starve together server and works fine, no issues and sales rep in live chat was helpful

I bought a minecraft server in August of this year. Over a few days we were working with customer service to install the tekkit mod pack (very common). After a few days the server was still not operational even after upselling me to put 6Gb or ram for a mod pack that should only require 2-4Gb. So I asked for them to shut the server down and give me a refund (less than a week after starting the server). It is now 4 months later and I've submitted several requests to cancel the server and refund my money, but they keep charging my card every month! I've paid over $100 over the last 4 months for something that doesn't even work, and the customer service reps are useless in trying to help me. They keep claiming I have to reply to a previous ticket when I have pictures to prove that I have. Their system is either broken or they just love laughing as they drain my account! At this point I might just need to cancel my card cause the banks are easier to deal with than this! DO NOT BUY ANYTHING FROM THEM!

I have ordered gameserver and I paid for it. Guess what happened next. The server was not delivered, after few hours I made a ticket about returning my money to my paypal ( they have 3 days money back guarantee which is a lie). Guess what happened. They stopped commucation with me. I made a dispute on paypal week ago and it is still not resolved, because Citadelservers.com is not reponding. Afte all Citadelservers deleted all my tickets from the night I bought the server from them and I have no copy of them, I would like to share it here.

The end?

Citadelservers.com is just pure scam and lies

Stay away from these thieves. I paid for a 3-month subscription for a FiveM server. Upon receiving the email that the server was ready. I proceeded to it, only to find out that it was banned by FiveM. I immediately opened a ticket and the day after the ticket was closed without an explanation or solution. I suspected that these clowns were not legit, so I clicked on cancel server and opened a second ticket and asked them to issue a full refund. Four days after payment, they finally replied. Not to tell me that they fixed the problem but to tell me that the previous owner of the server somehow caused FiveM to banned the IP address. This clown then asked me if I would like for them to fix it. Really? No, just leave it blocked because I just love to throw money away. Seriously. Who runs these company?

I once again told them that I already had a server from Zap Hosting and BTW (worked minutes after payment) and for them to cancel and give me a refund for services that I never got. They kept refusing only giving me an option for credit. Why would I want credit for a future server from an incompetent company such as Citadel Hosting's? They then sent me their term for services. This is how dishonest these clowns are. The term for service clearly states that I have 3 days to cancel for a full refund. I cancelled and submitted it in writing in a ticket the day after, but I do not qualify for a refund. The matter is being handle by my credit card company. Do yourself a favor and stay away from these thieves. Four days to reply while my 3 months subscription keep ticking away.

I have an ark cluster with citadel for the last year and it's been a good experience. Support is fast, they use nvme drives so it's lightning fast too. Highly recommended.

Best hosting company i have used, got a valheim server with them and it works perfectly! Great ping and they helped me import my custom world that i had already!

If you have never used a game hosting website or used citadel before I highly recommend them because of the following points:

- Easy Setup of Games, i've rented two servers and they have been setup instantly, no hassle.
-> Configuration files accessible via their game panel, no need to use ftp or linux which is a major pro.
- Advanced Setups if you need them ( They clustered ark survival evolved server for me)
-> Its possible to setup to use beta/alternative branches that they offer e.g. different versions of a game.
- Very fast reply on the support side, they have live chat too which is nice, i've not seen any other host offer this.
- Price is very fair and reasonable
- Huge variety of games to choose from, perhaps the largest host out there
- Wide variety of locations, especially in america, i was wow'd at first.

I recommend this host if you are either first timer in hosting or someone who has been hosting for years as they are very easy to use.

They offer Paypal, bitcoin and card payments and they do have group pay for donations which is a huge pro.

Paid for server dayz mod server at CitadelServers.com. It didn't work right from the beginning. It could not be found by gametracker or dzlauncher or any other means. Reinstalling the game server with the 1 click reinstall made matters worse. Support is done by email and after about 3 days of very unproductive back and forth I gave up.

When I asked Citadel Servers for a refund and to cancel my account they said no. They would only credit me. I explained that I had not been able to use the dayz mod server at all and am canceling so a credit would not help me. They still refused to refund.

I have now signed up with another server host which worked out cheaper and works even after clicking install mods.

However am still out of pocket as Citadel Servers would not refund for a faulty service.

Citadel Servers are a bunch of scammers with very poor server performance and even worse customer service. Beware, these guys will continue to charge your card even after cancellation. I had to cancel my debit card and dispute months of additional charges with my bank after I requested they cancel my account. I have yet to see whether or not I will receive my money back. Citadel refuses to offer a refund, only credit that can be used on their services. DO NOT USE THEIR SERVICES, YOU WILL REFRET IT IF YOU DO!

Top notch service thus far, recommend them if you want a server in canada, server performance is the best i have seen in a hosting company, tried zap hosting before and their performance was sub-par.

TL; DR - absolutely horrible for people without strong IT skills and background knowledge of the intricacies of any game that you want to host.

Their marketing is set up to be just technically correct enough to not be fraudulent, while still incredibly misleading unless you have an IT degree.

I'm IT literate, but I don't know much about servers, so I attempted to outsource this through Citadel. I signed up for a don't starve together server, and was charged. Easy enough. However then in setting up the server (no simple task) and reading through the knowledge base, I realised that to be able to play the full game, i actually needed to rent two servers to be able to access all content in the game at the same time. Raised this with 'customer service', and was basically laughed at for not knowing that 'hosting a game' doesn't necessarily mean hosting the entire game at the same time, and that i should somehow know that this game requires two servers to run.

If you've had a lot of experience setting up servers before and know what you're doing, they may be ok, i wouldn't know. If you're not an expert though, and just want to play games with a few mates, or set up an account for your children, I strongly advise you look elsewhere.

TL; DR- We've had a server for all of 4 days and we've been almost completely ignored and had our account suspended for "overdue payment" when we just paid for it 4 days ago.

I and several of my friends decided that we wanted to start a server together for a game we all like to play. We looked between CitadelServers and PingPerfect. Citadel seemed to be the best choice so we went with them. We started an account May, 28th and almost immediately had problems. We contacted Support and they did get back with us within an hour, but they were unable to fix the issue and said they would have to ask the next person on shift if they knew how to fix it. We waited until the next day and then asked for an update. Someone apparently used our Techs account to let us know that he had suffered severe allergies and was in the ER during the night, but be in that day to finish up the issue... And that was the last message we received from them. We've spent the last 3 days trying to get updates and finally just asking for a full refund. So, either our Tech Support guy died or they are purposefully ignoring us.
We opened up a separate ticket to Billing asking for a full refund for lack of service and within an hour or 2 that ticket had been merged with our other ticket with Support, but still no response on either. And now, as of today, our account is suspended for "overdue payment". We have had no refund sent back to the paypal account and we paid for a month on the server.
Ive literally never had worse service before in my life and I will never recommend CitadelServers to anyone ever.