I ordered 3 items on May 24th it's August 4th still haven't received it. When I tried to track there is no info available. SCAM DO NOT BUY FROM THEM
Ordered dresses, not true to size. Emailed back and forth regarding return and their last reply simply stated that they do not assist in returns, must return on my own. If item arrives than they will refund, but it will take a lot of time and money. What kind of customer service is this?
Email response below:
Dear customer
So sorry that our products have not met your satisfaction.
Option 1\ Return the item for 100% amount refundbut we have no shipping label, the freight is not refundable.
Return Address:
Name: Kuan Zhang
Address: No. 518,6th Floor, Xianyuan Road, Qiubin Street
City: Wucheng District, Jinhua City, Zhejiang Province
Country: China
Zipcode: *******
Shipping Fee: The Returned money will be borne by yourselfbut It will cost a lot of time and money.We don't bear any expenses.
When you sent out the returned package, the post office will give you a receipt for the shipping, please tell me the Shipping Customer Receipt NO. (Example: LC*******US)
(If you want size exchange, we will not take extra fee to resend the exchange item to you. You ju st tell us the correct size and we will resend the exchange item to you asap when the returned unfitted item arrived.)
There is no color difference. The fabric is also comfortable! Cichic's clothes are really good!
I don't know how many times I have bought clothes on cichic, or they are as good and cheap as ever.
The quality of cichic's clothes is assured, and the styles are also trendy.
The clothes are the same as the pictures, there is no color difference, and they feel very soft.
Reliable, and arrived before the due date they said-- I will buy more-- I love the outfit.
Got it sooner than expected. So cute! Material is soft. Love it.
The delivery is fast and the clothes are of good quality.
I ordered on February its 20 its April 25 and I haven't received my package And I don't want it no more
I often buy clothes on cichic, and I like some of its simple style clothes. It's really nice.
The quality is very good and the price is cheap is really a great shopping experience!
The size is right, the match is good, the quality is nothing to say, cichic has never let me down.
The quality of the dress was absolutely horrendous it looks NOTHING like its picture the pictures are FAKE and the reviews are FAKE!
The quality of the clothes is very good and the logistics is fast.
The quality is very good, a very satisfying shopping. The customer service is very professional.
The service attitude is good, but I am really anxious to wait. ：）
Waiting time is a joke and when goods arrive it's pathetic cheap, badly made absolute tat fit only for bin
AVOID at all cost
The quality is simply too good. I will repurchase on cichic next time. Excellent.
Overview
The company has garnered a mixed reputation among customers. On the positive side, many reviews highlight the quality and comfort of the clothing, as well as the appealing styles and competitive pricing. Customers express satisfaction with their purchases and commend the fast shipping and responsive customer service. However, significant concerns arise regarding order fulfillment, with numerous complaints about undelivered items and poor communication, particularly regarding customer support. The lack of a direct contact method and slow responses have led to frustration among customers, indicating a need for improved service reliability and support mechanisms.
This summary is generated by AI, based on text from customer reviews
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Would you pls provide the tracking number? You may also track it in http://www.17track.net.Or contact with us sales@cichic.com.