From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
The order was cancelled by the seller due to time overlap when 2 buyers buying at the same time. I didn't get my watch, which is unfortunate. But the follow up by dealer and apps were quick, so the overall experience is still positive. Hiccup happens and they handle it well.
Thank you Chrono24 for making my watch purchasing experience worry-free and pleasant!
Excellent prices and it is easy to see dealer ratings. Hassle free purchase and the dealer I chose was excellent.
Great first watch buying experience! Everything went smoothly and the guided interface was straightforward.
This is a good website and market to get your authentic watch
CHrono24 is the best place to purchase expensive watches. They completely protect the buyers in all transactions. They answer calls and emails and stand by their word.
I am very happy with the price and speed of delivery on my initial order with this dealer through Chrono24.
I am here to tell you I check chrono more than social media. Fresh market and daily turnover! VIA World access!
This was my first purchase through chrono24, from ordering to delivery every step was well described and transparent. I wouldn't hesitate to order from them again.
Great customer service from Chrono24. Communication was continually accomplished when ever I had questions. Professional and courteous throughout the whole process. I would highly recommend Chrono24.
My first time buying a pre-owned anything online. I love the fact that Crono24 holds the purchase price until you are satisfied. This is great! Already have another one on the way. Thank you.
Great website, great service, great watches - this is my go to app
Very fast response time between the sellers. So far everything is top notch
Easy to use, great communication. Highly recommend using them for all your watch buying needs
Flawless sale and follow up. Will use Chrono24 again. Thank you!
This company has held my $2500 for past 30 days based on their unreasonable policies. Package has been declared lost by shipper and I still have to wait for sender to collect insurance in order for me to get my money back! What a stupid policy.
Poor communication and customer service.
AVOID THEM.
Chrono 24 is the best-the absolute authority in the marketplace, with great sellers.
If you want it, you can find it-
To resume the history, Chrono24 sold me a fake Bell & Ross 03-94 Chronograph in the end of February, proven to be fake by Bell & Ross and also by Chrono24. Now, they sent it back to the dealer that sold me the watch (Timelless Dials from Kings Langley in Great Britain) because the dealer needs to evaluate the fake watch that sold me. Its absurd, but more absurd is that it´s been more then 2 months in emails, phone calls... At the end and till today (28/04/2022) the problem isn't solved and I don't have my money back.
Another big disappointment during the process is that I Identify to Chrono24 after receiving the watch that there was a problem with the watch. I received an email from Chrono24 assuring that the money will be captive by Chrono24 till the problem gets solved. They didn't do this and released the money without my approval.
Till today they cant give me a proper answer or an estimated time for the problem to be solved
I have all the emails and documents that proves what I just write.
Wich you all better luck using Chrono24.
Leave the conclusions to the reader about using Chrono24 or not to buy watches.
Ps.: I evaluated and comment my experience on Timelles Dealers at Chrono25 but, and I don't know why, I can't see it published.
Dear David,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 with your order number so that we may assist you with these issues. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
Though I'd rather be visiting the places some of these watches are from, Chrono24 makes it easy to explore and obtain watches of all reputable makes. Also, being able to find things within my budget, is a simple. I'm on watch number 3 with zero complaints.
Nice and smooth transaction process, nice and quick response and professional service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Farzad,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
Unfortunately, packages sometimes go missing or are delivered empty. This is neither the fault of the dealer nor the buyer.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 for assistance with this transaction. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team