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Chrono24

Overview

Chrono24 has a rating of 4.7 stars from 2,945 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.

service
116
value
108
shipping
104
returns
51
quality
105
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How would you rate Chrono24?
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GB
2 reviews
3 helpful votes
Follow Alastair R.
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I bought a watch through the Chrono24 service and was very pleased with the facilities around the secure purchase of such a valuable item. An excellent service and one I definitely recommend

Date of experience: May 10, 2019
Pennsylvania
1 review
0 helpful votes
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Worked perfectly
February 22, 2023

Was referred to Chrono24 from Reddit. I like that I was able to refine searches in so many ways. My seller was great, and I ended up with my first luxury timepiece.

Date of experience: February 22, 2023
TW
1 review
0 helpful votes
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Watch shipped with much delay due to seller did not have the right process in place.
Watch later stolen and not handled. Watch found was used and not in original new condition.

Date of experience: September 6, 2020
Support-Team C. Chrono24 Rep
over a year old

Dear CL.,

Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.

We've reached out to you since the 1st of September to resolve the issue with your watch that was lost and then later found. Since this is a Trusted Checkout transaction with one of our dealers, you do have a 14 day period from the date that receives the item in delivery, to request a return. This cancellation period ends on the 14th of September.

Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.

Kind regards,
Your Chrono24 Team

California
1 review
0 helpful votes
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Great Experience
January 25, 2022

Very transparent and professional. I was extremely pleased with the interaction we had over the purchase I made on Chrono24 both between dealer and Chrono24 staff

Date of experience: January 25, 2022
Missouri
1 review
0 helpful votes
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5 Stars
October 31, 2022

I used Chrono24 for the protection it affords when buying online. I have been very satisfied with Chrono24 and their registered dealers and sellers. I would highly recommend Chrono24.

Date of experience: October 31, 2022
Virginia
1 review
0 helpful votes
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First watch
December 5, 2022

This was my first watch that I ordered on Chrono24. The entire process was very smooth. I look forward to doing more business in the future with the Chrono24.

Date of experience: December 5, 2022
Arizona
1 review
0 helpful votes
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Great experience
April 20, 2022

First time buyer on Chrono24 and was fortunate enough to choose a great dealer. Chrono24 kept me updated on the process and kept this transaction smooth.

Date of experience: April 20, 2022
Netherlands
1 review
0 helpful votes
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Breitling B50 nightmission
September 22, 2020

Completely happy with the service provided by chrono 24. Good working app and website. Clear instructions and safety for the customer. I highly recommend Chrono 24

Date of experience: September 22, 2020
Canada
1 review
0 helpful votes
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Bought a watch on Crono24, terrible mistake
September 30, 2020

Terrible communication
Extremely disorganised
The worst I've ever seen for answers your email
The worst customer care service,, ever!
Don't ever buy anything on that site

Date of experience: August 30, 2020
New York
1 review
2 helpful votes
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SUPER SUPER DISATISFIED
October 5, 2020

ORDER A MENS WATCH AND RECEIVED A WATCH SET FOR A WOMAN INSTEAD. HAD TO PAY OVER $410 TO SEND THE WATCH BACK TO JAPAN. AND CHRONO24 ONLY AGREED TO REIMBURSE $150.00 FOR THE RETURN SHIPPING GIVING ME THE ONLY OPTION TO RECEIVE REIMBURSEMENT WAS THRU PAYPAL FROM WHICH PAYPAL WANTS TO CHARGE ME $6.90 IN ORDER TO WITHDRAW THE REFUND LEAVING ME WITH LESS THAN $150.00 IN REALITY I LOST IN FULL $267 IN THIS WATCH TRANSACTION.

Date of experience: September 5, 2020
Austria
1 review
0 helpful votes
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Very professionell Shop
July 5, 2020

I was very satisfied with the process after my order, quick contact, the fastest possible delivery and very good prices. I can fully recommend the seller

Date of experience: July 5, 2020
California
2 reviews
0 helpful votes
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LOVE Chrono24
August 9, 2023

Nothing but the best experience on Chrono24.
There's so much selection and the site is very intuitive and works seamlessly. And trusted checkout is totally secure and absolutely essential.

Date of experience: August 9, 2023
Arkansas
1 review
0 helpful votes
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Patek Watch Band
July 29, 2020

My order was completed quickly and efficiently. I received my order in a timely manner and it was exactly as the description Indicated. Perfect. Thank you

Date of experience: July 29, 2020
Australia
1 review
0 helpful votes
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A Swiss watch from Germany
October 21, 2020

Chrono24 is brilliant. I was able to search and find a watch in Germany, pay for it into Escrow and have it sent to Australia in total security. A brilliant service from Chrono24 and the seller.

Date of experience: October 21, 2020
California
1 review
0 helpful votes
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Great service
December 11, 2022

Great website… Easy to maneuver and filter through watches to find exactly what you want… Timely communications along the whole process… Will definitely use this site moving forward-

Date of experience: December 11, 2022
GB
1 review
0 helpful votes
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Top Banana
May 20, 2020

Found Chrono24 by chance while looking for a watch for a wedding, easy to use, great selection of watches, found it a great experience, will definitely use again and thoroughly recommended

Date of experience: May 20, 2020
New York
1 review
0 helpful votes
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Perfect purchase!
July 23, 2022

We saw the watch that we liked. The process of purchase - especially the communication, escrowed payment and tracking was seamless. I am going to be buying again.

Date of experience: July 23, 2022
Ohio
1 review
0 helpful votes
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1st international transaction.
June 15, 2022

Chrono24 was wonderful in helping me with the transaction. Chrono24 provided the information needed for me to proceed. Also, during the process they were good in answering questions.

Date of experience: June 15, 2022
California
1 review
0 helpful votes
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Great Customer Service
July 10, 2023

Chrono24 went above and beyond to keep me apprised of any updates with my purchase. Great customer service and would go through Chrono24 to purchase my next timepiece.

Date of experience: July 10, 2023
GB
1 review
0 helpful votes
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Horology
August 27, 2020

Absolutely fabulous watch website if you're looking to buy or sell your watch. Very secured and easy to navigate through whether you're buying or selling.

Date of experience: August 27, 2020