Overview
Chrono24 has a rating of 4.7 stars from 2,946 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
Was a bit apprehensive about such a large purchase online, but the site navigation and purchasing experience were great and I was able to feel good about receiving my watch and paying out.
The Manchester United TAG Heuer Carrera Calibre Automatic Watch – Special Edition is a must-have for my collection. After several weeks searching online, I located Chrono24. I must say there are many companies (and individuals) offering new - and used - watches online which made my search even more demanding. My goal was to choose a seller that could meet my demands which included, but not limited to, trust (earned rather than simply stated on some web page), credibility, authenticity, product knowledge, affordability and some known method of exchanging payment-for-product that would ensure all parties upheld their end of the agreement. I will say, categorically, that Chrono24 met each and every point in a manner that not only gave me peace of mind but allowed me to connect directly with the selling company to get answers to my many questions. I'm in Florida--while the watch was in United Kingdom--which required time to ship, to pass customs and to arrive at my door as promised and advertised online.
After this experience, I will make Chrono24 my first place to look when next I decide which new watch to add to my collection. I actually saved enough money buying this new watch through Chrono24 to offset most of the cost of my new Apple M1 Mini Mac.
Ordered a Swiss microbrand watch from a dealer in Germany and everything went smooth. Customs sent me a text on my phone which allowed me too pay the fees conveniently and quickly.
Inconsistent customer service
Inconsistent market place
Inconsistent quality
Inconsistent price and products
Even the safety and quality of your experience is inconsistent
This kind of business only works if the platform respects their customers, but from what I have experienced there is a lot of fake attitude and intentions with people who do are not satisfied.
Love the site, very professional customer service. I had a question and they got back to me with an answer asap!
Chrono24 ensured a very smooth, quick and responsive purchase of a Seiko Prospex from WIN TIME in Japan. I had to add shipping details that weren't able to be added originally on purchase and after emailing Chrono24 to add they were super quick to respond and allow the seller to add the details. Chrono24 ensured a protected and smooth purchase of a new watch as advertised from a quality seller.
Perfect experience. Great communication. Seller was fantastic to deal with. Date of purchase in Japan to delivery in the United States was just 8 days.
And you are tiring of the process of bidding against large mumbers of potential buyers on Ebay?
My suggestion: Have a look@ Chrono24! You might find that special watch!
I used Chrono24 as part of an extensive search for a very special Rolex Submariner Ref. 5513.
Just for the record, I have been searching for this watch since August 1967!
Or I should say, since I saw in a display case and DID NOT buy it! Color my disappointment plus deep and lasting regret!
Fortunately for me, Rolex watches are engineered and constructed for long lifetimes of dependable service.
As a result, there is an abundant supply of well-maintained supply of previously owned and cared for examples of this particular Rolex watch.
Chrono24 has created an easy and very useful method of connecting buyers and sellers of finely constructed watches snd watch related accessories.
I am example of a successful search for a particular Rolex watch. And it was certainly an easier process than using Ebay or other competitive auction sites.
And that is coming from someone who has spent too much time purchasing items on Ebay!
Very efficient and professional both the dealer David swell as Chrono24
Fast and reliable.
The watch was delivered within 24 hours and in excellent condition.
I paid for a watch and they sent the watch to a wrong address so I had to contact them and they told me I had to contact the dealer so i did and told them i haven't received the watch and they told me they made a mistake and sent my watch I paid for to someone else and I had to wait till they got the watch back off the wrong person so they can send it to me one 7weeks later and had to pay for delivery cost and got the watch finally
Purchasing a watch thru Chrono24 was a easy process. I was updated on the progress of my purchase without having to inquire myself. I will definitely use Chrono24 in the future.
Easy to navigate and filter of what you are looking for and best options will show up for you. No concerns about the trust of the original watches is a main one.
I found the process simple and you do get what they describe and show so well in the ad).
Everything is looked after from start to finish and checked through out and after the sale.
I bought this watch (I. W. C. GST) through a listing on Chrono24 and as with my earlier purchases on the site I was very satisfied using the Chrono24 format and their buyer protection program.
If you need a wristwatch these is the Apps and the only Apps you need.
Purchasing was simple and easy. I don't remember if PayPal was an option, but I much rather pay through PayPal. I like the certificate and confirmations that step through purchase and delivery.
This site was recommended by a friend, an avid user. This was my first time purchasing an expensive watch and by using Chrono24, I saved around $1,200.00 Usd
My sellers description was not translated so I made an assumption that was inaccurate. I expected the complete set, watch, buckle, and all papers. Only received the watch.
Easy to work with. The payment escrow became very valuable when there was a shipping screw up from the seller causing a significant delay with receiving the watch
From my mutual contact with the vendor, negotiating and payment, the entire process was efficient and professional. The final product is perfect, and as advertised. Excellent overall experience.
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- Karlsruhe, CA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members