Chrono24 has a rating of 4.7 stars from 2,947 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
From Manila Philippines to my wrist in the USA in three days. Dealer supplies PayPal invoice, I approved and watch was delivered in three days. Reputable dealer that had excellent communications and held up their end of the bargain.
Have bought and sold several watches with chrono, some easier than others, but not their fault. Remember, this is a marketplace. Buy the seller, communicate with your buyer and it will all go smoothly. And goes without saying, they have TONS of watches, all flavors and price ranges. Overall great site.
I've purchased 2 watches from 2 different sellers. Both had the listings as available. Both were not. One from Germany took 5 weeks to restock. One from Japan took less than a week but when I went to the manufacturer's website to check warranty and if it was genuine, I find that the warranty has been activated 5 mths prior to sale. Not good!
This was my first purchase using Chrono24 and it was awesome! The site is easy to use and the buying process/structure in place creates a ton of confidence for buying such expensive pieces. I will definitely use Chrono24 again for a future purchase.
I really like using chrono 24. The only issues I have is when I try to pay, the payment goes through service my credit card companies do not use. Either myself or the seller has to contact chrono 24 in order to get my card accepted. I think it has do do with the type of security they us. However, despite that I feel chrono 24 is an excellent place to purchase a watch.
I had a specific Rolex in mind for a long while now and looked everywhere, including many web sites that sell used items. I stumbled across this one and it was so full of information. I did some research and everything pointed to this being a good site to purchase a watch of this caliber. I was nervous at first, but the process was quite fluid and professional. The dealers I inquired with were all pretty quick to respond, but in the end I settled on one and went through the "trusted payment" and received my watch the next day. I took it to my jeweler to inspect and get it resized. My 14 day window is coming to a close and I feel the transaction went as well as I could have expected. I am very pleased with this web site and glad I stumbled onto it. I would not hesitate to recommend it or purchase again through it.
The site is beautifully designed and gives you access to thousands of watch ideas and options. The purchase and return process is very professional. I've also had to contact Customer Service who were very responsive.
Very Happy with my new watch purchase, everything went extremely well. Watch was received in the condition or better than advertised. Received the watch in 2 day from Italy to the US without any problems.
I had another great purchase experience using Chrono24! I found a beautiful Piaget Polo watch and was very comfortable in knowing I could negotiate and purchase this watch from a verified dealer without issue. Chrono24 protects both the seller and buyer, providing piece-of-mind throughout the purchase process. The dealer was very professional and the watch was exactly as described... no games / no issues. Looking forward to using Chrono24 again for my next watch purchase!
From what I see and my experience with Chron24 I can say that they have all the bases covered. I have not found a watch selling business that does it better. There was an unintentional hiccup between the seller and and myself. The seller instantly offered a solution and all three parties agreed to the remedy. Chrono24 was right there with oversight. It is nice to know that they are there to get involved if need be. In my specific case the glitch was taken care by the seller and myself without Chrono24 intervention. They were right there monitoring and commenting on the conversation and remediation to the problem. I would comfortably use Chrono24 again
I found the exact watch I wanted within minutes of going on to Chrono24. It was a simple process to contact the seller and purchase the watch. In fact, it arrived the next day from Italy to the UK. Very impressed with the entire experience.
I missed my opportunity to purchase the collectors Seiko Nassaca Watch from Studio Ghibli but was able to find a dealer on Chrono24 that had acquired one and was selling it at a very reasonable resale price. I liked the escrow procedure and verification from website and the authenticity of the watches. Process was easy and very well explained. I had my watch less then a week from order and am very happy and confident with purchase..
The go to marketplace
Very reliable large selection and has many sellers to chose from. Communications are direct and meaningful
Buyer protection very high. Seller is not paid until watch delivered Ghis is my second purchase and went very smooth
This was my first purchase of a high end watch. Was a little nervous initially with process and if the quality of the watch would what I was hoping for. It exceeded my expectations! I would highly recommend buying thru Chrono24, I will be a repeat client.
Had a great experience purchasing from Chrono24. They helped mediate a small issue and it was handled quickly and with satisfaction from both parties. The dealer I worked with was great and responsive, but it was nice knowing Chrono24 was available to step in if I needed. Highly recommend.
The procedure for purchasing a watch on Chrono24 is very good, however the "verification of funds" is very slow. I feel that purchasing a watch on Chrono24 is usually safe and recommended by me. But trying to speak with someone at Chrono24 can be (although not always) slow - especially on weekends.
I have to admit I was a little concerned purchasing a very expensive Ulysse Nardin watch for the first time on Chrono 24. That said, the entire purchase process start to finish was very pleasant, easy to understand, and gave me a huge piece of mind the entire time. I live in California, the dealer's in Italy, and my watch arrived 7 days after sending payment, and that included going through customs. Overall, I will say Chrono 24 bends over backwards protecting the buyer, and that's a good thing in my book.
Thanks again,
Dan W.
Chrono 24 was an excellent advocate for me as the buyer, with a seller who sent a watch that needed minor work and was then slow to respond. Chrono 24 stayed on the case over several weeks and got me the outcome I desired. Very trustworthy
Quite happy with chronic 24. As well as the actual seller who was awesome! Was able to talk to a live person at
Chrono. After a few attempts. So I wish they were a little easier to contact on a personal level. Over all quite satisfied.
Most times I don't need to interact with Chrono 24 but when I do they're extremely quick professional and the outcomes have always been what I believe to be fair and in the interest of both parties. I will continue to do business on this platform
Answer: Dear Justin, Thank you for your question. With the article price being $10,000 and the shipping cost is $100, the total that you would pay would be $10,100. There are not any additional fees for the buyer in a transaction. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you. Kind Regards, Your Chronno24 Team
Answer: Thank you for your question. Once a buyer makes an offer on the watch and the seller accepts, the buyer will make payment into the escrow account we offer for private sellers. The seller will then ship the package fully insured with signature required. Once the buyer receives the package, they have 7 days to report an issue. As long as no issues are reported, Chrono24 will automatically payout the seller after the 7 days (it typically takes a few business days for the bank to recognize the payout). Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: Thank you for bringing up your concern. All private seller accounts are required to include bank account information when posting an advertisement. The bank account information included is where payment is directed once the watch sells. Your information is secure with Chrono24 is only used for a final payout once the watch is sold. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: This company should be closed down, I have been scammed selling a brand new watch, the buyer has my watch and I have nothing.
Answer: Yes I have used them and got a Genuine watch at a very good price.
Answer: Depends on the dealer and where the dealer is located.