Overview
Chrono24 has a rating of 4.7 stars from 2,957 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
I purchased an expensive watch that I felt safe purchasing due to the way Chrono24 has an escrow account in place,making the monies safe until proof of authenticity. Also I spoke with them about the seller and they assured me that they have proved to be very trustworthy. The watch is beautiful and exactly as described. This is the second time I have purchased a watch through Chrono24 and definitely will do so again.
Been deciding for a long time to purchase a nice watch as a gift to myself. Never bought a watch online but decided to finally get it from Chrono24, I'm glad I did, the buyer protection and guarantee are definitely part of the decision. Communication was great and efficient. Satisfied buyer here...will be buying more from Chrono24.
Last month (04/2022) I bought a Rolex Sea Dweller thru a private seller. 1. The seller lives in a different country it is hard to get any information except the ones you get from Chrono. 2. I asked him about the condition and was told it is in excellent condition. Wrong - when it arrived it had a nick on the shoulder of the watch and scratches on the side. In addition the watch was not from 2010 as advertised it is from 2002! It is called misleading or even fraud 3. If you buy from a private seller you are on your own. There is no protection or any support from Chrono. They just claim they checked the buyer. That's it. They are just the middle man and leave you alone. I would never ever buy a watch again from Chrono24. Here is my warning: don't be fooled by their answers - they are nice but do not help at all!
No surprise is the best surprise. Watch was exactly as pictured and described. Delivery was very fast (ordered on Friday, had it the following Monday. Seller agreed to reduce price if I ordered promptly which I did. Overall, a very positive experience.
No problems with the easy to use website. Escrow is a great service. Full seller details were available including reviews. Once the deal was done, the seller sent the item within 3 days from Holland to the UK. Super happy all round...
It can be overwhelming with all the online stores that offer varying prices of your dream watch. Chrono24 will put your mind at ease by verifying the the authenticity of the watch and the dealer's they choose to work with. The fact they put your money in escrow for 2 weeks while you get to experience your purchase and that you are able to contact the person/dealer who you purchased from is very reassuring. I look forward to future purchases with Chrono24.
I recently purchased an LE and when I expected no help a niggling question about taxes (so much so I'm not sure I recall asking C24) I was blown away by their attempt to answer it and by and their dogged follow through. These folks are always great. Another safe, worry-free purchase.
I have ordered a watch that had been ranked by the vendor as "very good". It can with a chip in the crystal. I returned the watch. The vendor messaged me indicating that they received it in good condition and authorized the refund. I have not yet received the refund from chrono24 and it's been over a month. UNACCEPTABLE! (picture shows proof of purchase)
I was able to get a great watch cheaper than I expected with few hassles. Some "dealers" turned out to not have the watch after advertising it, but Chrono24 made it relatively easy to find and ignore those. The buyer protection plan was reassuring even though I didn't actually need it. All around, this was a great shopping experience.
I've shopped at Chrono24 several times, and each time has been simple and quick. The vendors are trustworthy, and the site is safe to use for online transactions. It is an excellent resource for anyone interested in watches.
Chrono24 gave me access to buying a watch that I wanted from a dealer half way around the world. I tracked my desired watch following various dealers using Chrono24's notice features. When I found the one I wanted, their Trusted Checkout facility worked perfectly. I would recommend them to anyone who
If you are having an hesitation for purchase a watch Steiner, please don't: they are so professional, customer experience is just perfect; they are answering to all of your questions very quickly. If I had to buy another watch I will go again with them.
Shipping and communication with the seller was seamless. The site has many options to choose from and is easy to navigate. In 3yrs I will send my watch to Rolex to be serviced so that will be the real test with regard to authenticity of the product. It did come with papers which was reassuring.
My experience in purchasing a watch through Chrono24 was exceptional from start to finish. The whole purchasing process was explained concisely and was very easy to navigate for this first time user. Definitely recommend.
Thanks to Sean and the Chrono24 staff in New York for assisting me with my concerns. I am thrilled and excited to be able to buy vintage watches from around the world with confidence and authenticity. Hope you really enjoyed the Insomnia Cookies as my token of appreciation. Many thanks again!
The payment procedure is really secure and efficient. The watch has been adequately preserved, as seen by the quality packing and shipping efficiency. Despite the fact that it is a used item, I am extremely pleased with its appearance. It was a fantastic shopping experience.
Very fluid Apps enabling to look for the exact watch you are looking for, anywhere in the world. Offers a wide range of dealers, private and professional, clear data about the watches, reliable set of photos.
For payment, the escrow system proposed is securing and easy to handle.
I was looking for a nice Rolex Submariner with box. Chrono24 provided many,many to choose from. The fact that each watch being sold by a store or an individual is screened to confirm they possess the watch. Also the fact that the watch has been authenticated and they hold my payment until I have the watch in my hands is greatly reassuring. Also their communication is wonderful.
Many Thanks.
Stan
Chrono24 is my "go to" for watch buying. The escrow model gives me peace of mind. The only drawback is that I have to pay for shipping and insurance both ways if I am not satisfied with the watch, but I find that acceptable, all other things considered.
Everything has gone right so far. Unfortunately I'm not home to physically so the watch, my informs me all is good. I will further review if I have any problems, but non are anticipated, Chron24 has done well.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gunnar,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team