Overview
Chrono24 has a rating of 4.7 stars from 2,956 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
Bought a watch in January, 2019. Package arrived
But watch was not inside. Fortunately I realised box was too light to contain watch and opened in presence of delivery driver. Reported to Chrono24.
Customer services have been rude and unhelpful.
Do not answer questions. I also reported to DHL
Who have done nothing. DHL IN Germany say I did not report loss to DHL locally despite me supplying
Two emails from them incl. Incident ref. Number.
Chrono24 told me I had to resolve with seller and could no longer help. Chrono24 still have my money and DHL will not resolve issue.
Do not use this company and beware of delivery
Companies.
Chrono24 is an appreciated option when considering a purchase outside of an AD. Unfortunately, many popular watches cannot be purchased via conventional channel, and having a market place like Chrono24 is a valuable alternative.
When purchasing online, do your homework to research the seller, ask the questions you need answered to feel comfortable and stay within the Chrono24 communication channels.
I bought the watch I wanted, in the condition I wanted from a reputable seller and had a positive buying experience.
First time using Chrono24 and it was a good experience. Multiple automated and seller communications along the way to let me know where things were in the process. I would not hesitate to use Chrono24 again!
Firstly I feel very secure, it is the most important thing for me. Mostly the dealers are very polite and helpful and interest every details. I bought from here several watches and absolutely continue to buy.
Anyway I am enjoying too much although I am still pretty inexperienced in this area.
The order was cancelled by the seller due to time overlap when 2 buyers buying at the same time. I didn't get my watch, which is unfortunate. But the follow up by dealer and apps were quick, so the overall experience is still positive. Hiccup happens and they handle it well.
I had to assure my Credit Union that the charge from Lithuania (or wherever) was valid. It seemed strange to have to pay a foreign transaction fee on purchase from Ohio? Even with the fees, the total price was less than any other site I looked at carrying the same watch.
Chrono24 was a wonderful find for me when I first started learning more about watches. The verified dealers provide a huge sense of security when making investments of this nature, and the "watch collection" that shows the value of any pieces purchased through the website is hugely beneficial.
Keep up the great work, Chrono24!
Unlike other sites I have used, this experience was top notch. Dealer was incredibly professional, product was spot on to description and I had the item less than 12 hours after purchase. Pricing was extremely competitive.
I paid for a watch using Chrono24 escrow system early November 2020 thinking it was the best/safe way to go its now April 2021 and no watch has arrived, 5 months after delivery was estimated at 14-21 days.
Seller and his postal system (Czech) allegedly wont declare the watch is lost, and Chrono24 wont release my money until both seller+ buyer agree,?... seller suggest i pay half the price of the watch so i can get my full refund from Chrono24, saying its fair because he has lost a beautiful watch from his collection.?
This to me is a definition of a scam, i maybe wrong though and will just have to wait it out.
Very disappointed with Chrono24 decision relative to this and will never use again and obviously never recommend it...
Dear Richard,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
At Chrono24 we pride ourselves on being patient and attentive to our buyers and sellers to ensure that they have a meaningful experience on the platform. We pride ourselves on making the buying experience, seamless. We would love to take a look at your transaction to try to resolve the issue with your purchase.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
Hassle free watching buying experience and this was a huge comfort, especially when purchasing a fine time piece online. I was very happy with the service, communication and delivery of my watch. I would absolutely buy again from this dealer.
Great place to shop for watches under a secure situation. However, the valuation of your collection is almost useless. I would about 30-40% of my watches they would either have no value for or just copied the original purchase price.
The watch I bought fully meets my expectations. Good price, good quality and a simple and effective purchasing process.
Unfortunately, the chosen courier made additional charges to those paid for transportation.
I've never purchased a watch online, nor have I ever purchased anything from overseas. I'm not a watch collector and I was only looking for a simple replacement for a watch I'd purchased many years ago. Other than jumping through all of the hoops, including signing up and getting asked to complete reviews (like this one), I was kept informed of the progress of the shipping. Further, the watch was delivered to me well packaged and in excellent condition.
I would use them again.
First time I've ordered a watch from Chrono24 and I must say a very good experience. The choice and options from the worldwide network of dealers is excellent as are the prices. In many cases the cost is much less than a second hand watch from UK sources. The Escrow payment system offers another layer of security especially if you are a first time buyer of an expensive watch from overseas. I will be using Chrono24 for my next watch purchase and can thoroughly recommend this company.
The incorrect was sent first. Totally different model than the advertised one.
Had to be sent back for a cost, which, I have not been reimbursed yet.
The second time shipped it was delayed for a week and not as described, couple of strap links missing.
Extra links had to be shipped again.
I have waited for a total 2 months until I have the correct item I originally ordered.
And still not reimbursed for the shipment cost.
Chrono24 has been of no help whatsoever. Every contacts are directly to the seller.
Slower response than the seller.
From the very beginning enquires up to having the watch on my wrist I have nothing but praise for how the transaction was handled. Utmost satisfaction.
The purchase was perfect as described, very pleased and happy. Thank you to all concerned, would not have a moment hesitation on doing business again and passing on to others your great service.
I had some difficulty navigating your website, this is not meant to be an indictment of the website it's just that I'm an older guy and I am not that computer literate. It does appear to be well organized and after buying two watches I do feel a bit more comfortable with it now so my problem was more me than you.It would be nice if your phone number was available so I can speak directly to someone when I'm having difficulty says these are 20 $30,000 purchases I'm gonna make sure I don't screw it up in the future
I made my first major watch purchase from a dealer on Chrono24. It was great to be able to shop through so many selections, find competitive prices and communicate with sellers easily. I plan on making another purchase soon and have no problem working through Chrono24. Thanks.
Seller proposed a good deal with delivery on a new watch that made it easy to accept. Communications was quick and clear, the whole transaction was completed in 10 days from first email to delivery Germany to Australia. Delivery and taxes from freight handler was as expected and didn't hold up the process. Will use Chrono24 and contact this seller for any future purchases.
I bought a Rolex Submariner from the Chrono24 website. I paid through their secure website, got the watch in two days and all was as described. This is a great site to reliably buy watches and I've bought more than a few and always without complications. These guys screen sellers so each purchase is with confidence.
I'm partial to certain brands and Chrono24 carries them all, from top luxury watches to more affordable ones.
Great site. Great service and processes. I highly recommend.
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- Karlsruhe, CA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear George,
Thank you for your order and feedback. We regret to hear the issues you had with the shipping of your order. Aside from providing tracking information, Chrono24 is not involved in any part of the shipping process. In your situation, the seller and DHL were the appropriate parties to communicate with in reference to a claim. Feel free to contact us directly with your transaction ID number via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind Regards,
Your Chrono24 Team