ChoiceHomeWarranty

Been waiting for a call to see when someone will Come out to fix my freezer. They can't give me any date, due to can't find anyone who will do it. Why is that Choice? They want me to find someone then send them the bill. That is not what I paid for.

Of you are thinking of paying this company for home insurance, don't. I've been paying my monthly fee for a year now. I've initiated my first claim with them, and the result has been subpar. They wrote that they were "replacing" my dryer and offered me 335 dollars for a NEW dryer only redeemable in the form of a Lowe's gift card. I contested the amount and got "sorry, your unit is ineligible for a greater amount". The cheapest dryer at Lowe's is 538 dollars. So, effectively I will be negative 200 plus dollars. This company is a sham.

The contract reads "We are responsible for installing replacement equipment of similar features, capacity, and efficiency, but not for matching dimensions, brand or color." They did NOT replace my furnace with this in mind. The old furnace had a 2-stage burner and a variable speed fan motor. They replaced it with a unit that is a single-stage burner and has a single speed fan motor. The only thing that is close to matching is the efficiency, we had a 96% and they replaced it with a 95%. On top of all of that, it took them 11 days in the middle of winter to get it replaced.

Sat filed claim 12:37 pm with choice.
I called at 2:30 still looking for a tech.
2:45 received reimbursement option via email; not sent via text even though my main number of the claim is a mobile number; so I did not see this email until I got home at 9pm
Survey received via email but no option to input comments on why the rating was given.
Blower motor out with cold temps could result in a possible water pipe issue; without a blower we are using a lot of propane to bring the rooms up to temperature.
Sun 10:52 still no tech assigned and once the claim in submitted the phone number cannot be updated; I wanted to change the phone number from my cell phone number to my home number now that I am at home all day today. I had made plans to visit family close by for the rest of the afternoon yesterday.
Monday 9:20 – still no tech assigned to the issue; I am starting the claim reimbursement process and a tech from my propane provider has assigned a tech to come out today; however, my local tech does not deal directly with insurance or warranty companies; I will need to submit the information myself and take pictures my self once the local tech has provided their assessment. They state that no one in the area deals with Choice because of slow or no pay.

This company never does what they promise. Washer broke 3 wk. Approved tech out can't get parts. They say there are parts looking for a different tech. They lie, all tell different information. Don't purchase you'll be sorry

They are one of the worst home warranties we've used. They denied our water faucet repair stating that the hose bib is "located outside of the main confines of the home." The hose bib was there when the builder built the house. Clearly it is inside the foundation. When I requested for a refund, CHW kept $50 for cancelation fee and two months when we only had one month of service. Don't sign up with Choice Home Warranty. They are horrible.

The movie "Rain Man" depicts an insurance company that collects premiums and "like a bad slot machine, never pays off". Choice Home Warranty's motto should be "No need to worry, it's not covered".
They were perfectly content with letting me wait three weeks for "their supplier's"part to come in for my stove. In the meantime, eat out or nuke it, I guess. The guy they sent to fix the HVAC answered the phone "D____'s Hauling & Maintenance. And, of course, it wasn't covered. I have more... Want to throw $500 in the toilet? Contract with Choice Home Warranty. Careful though! You backed up toilet won't be covered.

This is by far the worst company that I have ever dealt with. I received a very unprofessional and unhelpful call from Brittney (a case manager) for a claim that I submitted for my broken appliance. They sent an email saying good news we will cover the fees, click here to approve the amount. ONLY 5% of the retail price. Then when we're on the phone "Brittney" puts me on hold for about 15 minutes and comes back with "the best we can do is 10%"... CHW is running a scam! If your AC or something expensive breaks good luck because you will most likely get pennies. If you ever see a good review about CHW then it's a paid affiliate earning commissions by sending new customers but don't fall for the false claims.

CHW will find any reason they can not to pay for repairs. They are scam artists and will send the worst technicians they can find in your area. Literally complete and total waste of your hard earned money. Trying to cancel service is a total joke too and they will try to entice you with more lies so you will keep paying. AVOID CHW at all costs!

I will be canceling this when my contract is up had a refrigerator go out guy came to look at it was the compresser so it was gonna cost 862 dollars they only would pay 248 bucks they make it sound like they cover everything lies don't buy this crap.

I had my oven broken down 5 times and they never blessed changed it. It is the same defect in the 5 times. Each time I pay for the fee and they fix it, after they leave, it break down again.

According to their contractor, they can not source the right part as it is not available in the market.

Note; each time it took them average of 4 weeks to get it fixed. I am without Oven most of the year.

RUN AWAY

Another scenario where the AC part is listed as covered, when it broke, they have covered the part cost but the fee of the non-covered service was over $1500. I paid that amount to reconnect / replace the covered part and reroute PVC pipe to the drain ( less than 2 feet or so). Which in my opinion I should dont have paid anything, as they should cover all replacement cost. SINCE it is a covered part

I should of looked on this site before signing up for multi year home warranty with choice home warranty - live and learn. Ive experienced all the negative reviews with them, including boatload if excuses, no technicians to take claim, no dispatch, disapproving my claims and on and on. They are utterly useless and bordering on a scam as other reviewers stated. 0 out of 5. Stay flear of CHW they ate a joke

Been without a washer for 2 months and now we have to wait weeks for a check for a new washer which will not cover the cost of a new one probably 300.00 shy that we have to put out
This company is worse than AHS

From the start was disappointed with Choice because techs where always two weeks out. Microwave went out tech said that he wasn't sure if Choice would fix or replace due to age. Choice decided to replace microwave. First my Choice was taken away where to buy new microwave due to Lowes card being mailed. When card did not arrive after 30 days I called customer service which is the worse. Answers I received in order stated, call back in a week, give it one more week, we mailed the card out it is coming and we will mail another card in 30 day. I do not believe Choice has any intention of mailing card out. I did find out Arizona GA is suing Choic for fraud because service not rendered and after policy was canceled money continued to be withdrawn from customer account. Do no use Choice Home Warranty.

CHW is terrible! It's takes over a week to get a technician scheduled. Then they will find any reason to not cover the repairs/replacements… I had a leak a month ago and guess what? I still have the same leak now! After waiting a month they finally advise they won't cover the replacement for my AC unit which is leaking…save your money and stay away from this useless, no good, bad business company! I will be canceling my useless policy asap!

I am so upset with this company, we have made 2 claims and both are big items hot water and AC both denied. This company is a joke and a rip off! I work in Real Estate and will NEVER allow this be the warranty company for my buyers or sellers. BEWARE this company is the worst! Also, watch your account as they send emails to renew and if they don't hear from you they assume you want to. CROOKS!

Worst experience ever! After a month of leaking toilet and 3 technicians to asses the issue, finally a professional plumber identified the issue and we made an appointment to fix it. The day of the appointment it was cancelled by a technician as he hadn't been paid by the company for the initial visit that was 2 weeks ago! I called the company and they told me that they are sorry but they will try to send me somebody else…. Really? I will have to wait again for a week so that somebody would pick up the work? They were very quick to take my money but are not paying their contractors? I haven't been able to use my downstairs bathroom for over a month and who knows when it will be fixed…. Worst experience ever….

We had 2 appliances break. One they couldn't fix, but didn't let us know for 3 months. It is a Bosch oven. We had it fixed for $564, but they would only reimburse $333. The other was a Samsung Refrigerator...same 3 months to fix. The company is HORRIBLE. They scheduled with us twice, had us empty the refrigerator twice, and didn't show. The first company they hired, took our deposit and didn't come back, b/c he said that Choice Home Warranty didn't pay him. That caused another month delay!

This company uses its sleazy spammer "affiliates" to flood my inbox with dozens of home warranty spam emails per day. No legitimate company needs to use this type of advertising. And even if they were legitimate, there is no way I would ever use the services of a company that resorts to this level of harassment.