ChoiceHomeWarranty

This company uses its sleazy spammer "affiliates" to flood my inbox with dozens of home warranty spam emails per day. No legitimate company needs to use this type of advertising. And even if they were legitimate, there is no way I would ever use the services of a company that resorts to this level of harassment.

They are 100% a scam. My wolf microwave broke, and they told me to go back to Wolf for the warranty. The tech. That came out had no idea what he was talking about. I had to have wolf verify the tech was incorrect in his determination. My next conversation with the case manager she mentioned that my microwave is $2,000 and she is not going to pay out on that size claim. Obviously, it matters to the case manager how much they pay out. There is also no body to complain to other than case managers. According to the company they are the highest-level employee in the company.
There is no reason to have one of these policies if they are just going to make excuses to not cover anything.

I have had a Choice warranty for several months and last week I called for service. My appointments have been cancelled without notice 3 times now. I called last week and asked to speak to a manager - I was told I can't speak to one but they will 'email' a manager and they will call in 24 hours - no one ever called. Service is abysmal. They work hard to sell you a policy but never deliver. I am in Colorado. They provide a telephone # for the tech who is scheduled but the phone is never answered and messages are never returned. Stay away from this company!

I submitted a claim for AC after it had been running longer than normal, and the temp wasn't changing much. Only one degree cooler overnight. In Georgia. In summer. Two days went by without any appointment, the end of the 3rd day I got an appointment FOR 10 DAYS LATER! So I asked if I had to run it 24/7 for 10 more days, and they said if we tried to check with another vendor, we'd "have to start the process all over again.". Unacceptable, and incredibly inefficient process. Why not reach out to local vendors, and WHEN you get availability dates, THEN secure the earliest appointment? I have called again, and was told the technician would call me... it's been two more days, and no one has reached out. I will NOT be renewing.

I had a problem with my AC not cooling enough and they said I have a leak. The only thing they did was to refill the refrigerant after 3 times coming and going while they had to replace the part and it costs me thousands to replace the system. In another incident they even didn't bother to come and take a look and inspect the pipes! I purchased home warranty to have peace of mind not to go through hell! I canceled and they did not refund the last month since it was passed 3 days from the payment day! Not reliable at all!
My friend had issue with them for their AC and they had months of going back and forth for the service they supposed to get!
I wasn't happy with their service at all and do not even give them a star!

I am a Realtor and have dealt with many home warranties. This company is one of the worst. They try to get out of paying on any claim and especially the more expensive ones. I will not recommend this company to any of my clients moving forward. They only have a rating of 1.06/5 with the BBB and they are not accredited. They also have had a class action suit against them.

My AC unit is approximately 20years old according to the information on the units and the technician that came out. And it's time for a replacement they usually last 10-15 years. They have denied the claim to replace the one that's out saying it's not due to normal wear and tear. Just anything to not cover the expenses. The woman at the customer service was super rude and unprofessional. Before you decide to go with this company Please check the BBB site and check out the lawsuits against them.

In Nov I called to set up an account the representative said it would take effect Dec 1 but I would need to pay my first month. I confirmed if paying now I wouldn't need to pay in Dec and the next payment would be Jan. He confirmed the payment was for Dec. My bank account has been debited Nov, Dec and Jan. When I call there is long hold times. 1/2/24 spoke with a rep who then transfers me to a recording to leave a message. So I now wait. If I could do zero starts I would.

This company is terrible! The worst customer service! They are a scam. They do not fix anything when filling a claim. They partner with "third party companies" they don't have a website no way to get ahold of them. Total scam beware. I have filed a complaint with BBB and my Attorney generals office.

This conversation would best be handled verbally.But they do not want the facts. We have been turned down for two claims with CHW. We had no electricity as of 7:00 pm last night. The circuit breaker box shorted out and you could smell electricity burn in the basement. We called last night to submit a claim, claim number *******. We did not hear from anyone this morning. We called a local electrician and they were here within 30 minutes. The circuit box and several breakers needed to be replaced. This was done immediately by KG electric. Now your company is denying us for not using their technicians and for not getting a prior authorization or the work. We did not get the email until 12:51 that the electrician needed to call before the job was complete. At that time the job was complete.
They never paid us back.

Check reports with BBB and the New Jersey Newark's Attorney Generals office. When I did the representative stated "we have so many complaints about this company I wish people would look into them before getting a warranty from them." +1 *******910. You have been warned I can't believe they allow a company like this to continue to do buisness? Wish I could give them a zero!

I have CHW and have had 0/7 claims paid. Latest was my AC. Went out 7/5/22 and it is 7/3/22 and no help from CHW.
They said they could not see bubbles from video I sent them of the leak. So I took the coil down stairs in the yard, AC tech pressurized it and we got photos of bubbles. They said they seen grass and that told them it was a different coil and the bubbles did not mean it was leaking. I said look at the copper markings in video and you can see it is the same coil. They denied the claim. I reported it 7/5/22 and it is 7/30/22 and if I had waited on them I would be hot down here in LA.
They are a total scam and if people are Interested email me at *******@yahoo.com and join a class action lawsuit.
We have to shut this scan fraudulent company down and get refunds on our worthless policies.
My name is Randy H
Thanks and avoid CHW.

They are so quick at taking my money monthly but my garage opener is not fixed and they made every excuses to not pay for the repair. Their contractor is also arrogant and horrible. So trust me, they will never honor their contract and they will not pay for your repairs and continue draining your bank account. So stay away!

Purchased contract in 2021. On Sept 12th I filed a claim for plumbing, and as of Oct 10th I'm still waiting even after numerous calls. The last call to resolutions department the agent got upset and was very rude because I wanted to cancel the contract and hung up on me. Contract canceled!

I got a Choice Home Warranty with my new house. The sellers paid for it and within a month I tried to make a claim on the refrigerator water filter housing being broken and leaking. CHW denied it as they said it was not covered. Fast forward to today as my warranty has expired and I have gotten at least 35 calls all from the same area code of 848 all with sequential #'s. They have left voice mails and even called from Texas as I have an app on my phone that shows its Choice Home Warranty and I just hit deny and block.

Do not use Choice Home Warranty. I needed my kitchen and bathroom faucets fix due to leaking. They approved the bathroom, but not the kitchen, Said it was due to a previous installation damage. I've been in the house 17 year and never had the faucet repaired. I had to pay the tech $85 to replace a washer. I can't use the cold water because they won't pay. Now I have to miss work again just in case they decide to cover it after an appeal specialist has been assigned via email. Then I will have to call the specialist to discuss them fixing it. This is the first time I've used them, but it will be the last.

I have a washer that retailed for $1400. They made the decision not to repair it. They sent me a check for $547. It took twenty five days for the check to arrive.