ChoiceHomeWarranty

Initially Choice seemed like a great deal but in the end you get what you pay for. We had a contractor come out to check on our water heater when it stopped producing hot water. They replaced a part and then two weeks later the water heater burst. When the contractor came back out they admitted fault and expected Choice to cover at least a portion of the repairs. They did not cover any of it. What is the point of a home warranty if it doesn't cover things they say they cover? On top of that when it came closer to renewal time they kept calling me multiple times per day from different numbers. I have had to block them over and over again. They also emailed and texted me. When I replied to them with my concerns about this harassment and poor treatment they ignore it. They then proceed to keep calling. They also tried to auto renew me without me first approving it. At the time I write this review my warranty has expired and I'm with a different company. But the calls still keep coming. Avoid at all costs!

Just had Choice out to repair second refrigerator, which I pay extra for coverage, had a leak in the cooling line, when repairman person called Choice the claim was denied because leaks are not covered, when I purchased the warranty I was told all repairs are covered, if not repairable it would be replace, The repair person said this is the only company that he has dealt with that denied a claim for this problem. I will be writing reviews on any site plus contacting the BBB.

This is the worst home warranty company that we have ever had in over 25 years of home ownership. DO NOT contract with this company. Our fridge stopped working and we contacted them to send a technician. It took them 21 days to send someone- this is in middle of summer and we were without a working fridge so much for 24/7 service! After 2 visits (another 2 weeks) and trying to install the wrong part, technician said the fridge needs to be replaced. It took another few days for company to get back to us and tell us that they will give us $800 to replace our unit. I have looked online and in multiple retail stores- Lowes, Home Depot, Best Buy, etc and can't find anything similar to our fridge (same basic options and size) for even $2000. I had to make appointment to speak with customer service rep to discuss replacement cost (had to wait another week) and was told that the company determines replacement cost based on how much it would cost them with their own supplier and they will NOT tell me who the supplier is so I could order the unit from them nor will they order from that supplier the unit for me. My only option is to take the money and buy the unit myself. Th money offered is Significantly lower (less than 50%) than the cheapest comparable fridge. They have no transparency on how they determine replacement cost nor do they give a damn that their customers are intentionally misled. Horrible company and horrible customer service! We will not be staying with this company!

Just got YELLED at by a service manager. He CLAIMED their service was the best out there. I told him he couldn't beat the company I am currently with then I hung up. He called right back yelling the truth hurts. Said they cover EVERYTHING. I TOLD HIM 2 years ago when I had choice home they turned down my claim for a roof leak which was suppose to be covered. This company truly is Horrible

This is likely one of the most aggravating companies I have ever dealt with. I decided to try the service based on a commercial ("cancel anytime!"). I didn't really want to begin until March but a sales rep called me and said that if I started immediately with initial payment, I would get a free month so that I wouldn't be charged the following month, but the third month instead. Well, guess what... they charged me second month anyway. So, I did my due diligence following up with them to no avail. First rep said "The free month is at the end of the policy." What? Not even close to what my phone sales rep stated. I have asked them at least 6 times by both email and phone to cancel the account which they refuse to do. They send emails and have called on the phone at least three times. Each person I talk to states, "Oh I'm not in the cancellation department" then they transfer to another person who says same thing. My advice is to steer clear of companies like this who are determined to lie and apparently cheat. I had to dispute the unauthorized charge at my bank and cancel my debit card. They have wasted A LOT of my time. I will never talk to them again.

Bought 6 yrear arranty. Everything was ok until i filed a claim. 1 refrigerator. A strange technician came, did not fix anything an for a month it still broken. Airconditioner they said it was dirty thats why motor fan broken. I asked a 2 opinion tech. He said its absolute nonsense. They say about preexisting conditions though they dont come and dont do pre policy exam. They send tech yu pay upfront money and then they dont approve service. They cant find a tech in yur area and you have to do their job to find a tech and they promise reimbursement and then they find a million reasons not to. People, dont buy anything from them. I am stil in the middle of this dirt. So most likely i will take them to the court to find the truth

They will take the service call fee, and walk away and deny the claim. Technicians didn't even recommend them. You will receive many calls for renewal.

Choice is terrible. Over six weeks now and they can't even line up a simple re-key. All we get is ads from them for add on services. Wouldn't use them again if it was free. Avoid this company.

MY WATER HEATER WAS LEAKING...THEY NEED TO SEND SOMEONE TO REVIEW THE LEAK BEFORE SENDING A REPAIR OR REPLACE PERSON...
I CALL EVERY DAY.EMAIL EVERYDAY... AND STILL 17 DAYS LATER HAVE NOT HEARD ANY THING FROM THE COMPANY
THEY SAY BE PATIENT...THEY ARE WORKING ON IT...AND MY FAMILY IS WITHOUT WATER 17 DAYS HAVING TO LIFE ELSEWHWERE...
THIS IS A REAL STORY... I WILL NOW GET A LAWYER TO GET BACK ALL MY PREMIUMS...THEY WERE TAKEN UNDER FALSE PROMISES...
LETS DO A CLASS ACTION IF YOU AS WELL WERE DAMAGED

After six months of DELAY tactics by CHOICE, my oven is still not fixed. The company offered $200 (and sent a check) but they admit the oven must be replaced! The policy limit Amount is $3000 which is less than what it will cost to replace the oven. Their DIRTY TACTIC has been to not provide a legitimate website that I can PROPERLY file the arbitration claim papers & exhibits even though the Arbitration Board requires; fortunately, so for. The Arbitration Board has overruled and it's HEARING MY CASE, so I should know something within the next month. What a "huge rip off" by this company. They do everything they can to not pay their claims and ARE USEING VERY DIRTY TACTICS Against this 80 year old man who is trying to live off Social Security. I LOVE HEAVY WEIGHT CHAMPION GEORGE FOREMAN, but sure wish he wouldn't help advertise this company. I think it's a shame and he should probably find something else more reliable to appetite….

Had to wait for several days for an electrician to show up after the upstairs went dark. Kept rescheduling while we stumbled around. Finally came, and immediately said the entire house was wired wrong, after taking two faceplates off! Cut the ground wire to the metal junction box, saying it wasn't needed. Could not wait to collect the $85 and get out of the house. Made him test the outlets and by accident he discovered a bad wire on an outlet. Fast forward to two months later. I have a leaky spigot on the back of the house. Part of plumbing, right? Nope! They said they are not responsible. Nor do they perform HVAC maintenance, which I guess is my fault for not reading the fine print. Bottom line, I am getting out of this miserable contract and find my own helpers. These guys should be ashamed of themselves for what they promise and then what they shirk. Also, even after I signed up last year, they continue to bombard me with offers to sign up! They are so GREEDY! Wish I had never heard of this outfit.

Signed up in early 2023, by March I had a pipe leak under my kitchen sink that I tried to fix multiple times, finally decided to use Choice, put in my claim, everything went downhill from there. I called about every week or so because I kept getting the INFAMOUS CHOICE REIMBURSEMENT OPTION! I called a couple of local techs, bad idea! 1 of them flat out told me they REFUSE to work with choice after being burned by them, another one literally yelled at me once I mentioned the reimbursement option. One Day I finally got an email saying they scheduled a tech for me. I waited all day, no tech shows up. I call the guy, and he FREAKING YELLS AT ME! That he does not ever work with Choice, I called Choice, and was sent on the Escalation Highway once again. About a year later now, sink has not been fixed, just keep rigging it, and my rental house needs work done on the furnace. Tech actually gets scheduled, shows up, tells me what needs done to the furnace. Submits the claim, DENIED in less than 24 hours. I call Choice, they set me up with an escalation, was a waste of time, they did not care what I had to say, and when I told her to cancel both of my accounts, she couldn't have cared less. Never missed a single payment to them, they never offered a single penny to me in money, or assistance with the entire reason I purchased a home warranty to begin with. I hope this finds EVERYONE!

Horrible experience getting an AC system replaced. Choice sent a technician, didn't accept his diagnosis that a replacement was needed and was sending a 2nd tech. 2nd tech was not working with Choice anymore, due to them not paying. Choice suggested I start their reimbursement process and find my own tech, which I was forced to do after 4 weeks of no AC. He diagnosed the same problem, a replacement was needed, we submitted the info and an estimate. Choice requested more info, which I provided. My AC tech replaced the old unit with the quoted equipment. Choice comes back a over a week later and asks for proof maintenance was completed, but when I provide the evidence the new unit was installed, they denied the claim, stating the repair was never approved. All of this was by email, they never returned calls. Every interaction was always deflecting and asking for more info. I initially made the request for service on 4/21. I had to complete the whole repair and pay for it on my own on 6/24. Don't use Choice.

This company is totally a waste of money, and nightmare. They don't respond on time and when they do. They send over a bad technicians. I call them twice and all I get in return after paying technician $ 84 services fee twice is denial. Oh " this faucets is broken and we don't cover a broken faucet". Really, it's clearly stated on coverage that, warn and tear are cover by policy. My faucet was not broken, just the handle came off and won't fit back in again,and they refused to fix it after two attempted and I kept paying for service call the s fee which is $ 85 and until I got enough of their lying attitudes. I put to an end of their lair behaviors by cancelling the service. They were happy because they have gained profit and I lost by paying and get nothing for years of services I have with them. They never fix one things ever since. I was very disappointed with their services. They asked me to do an appeal but it was evening worse.The so call case manager who was in charge of my case was so mean and disrespectful. She give me two choice to either accept the denial or cancel the service. I option to cancelled the service because continue doing business with such arrogant company will be wasting of money and time. I repeat, don't do business with Choice home warranty period. I wise I saw their review at first.

Choice Home Warranty is one of these companies that take your money and never provides service. First my toilet developed a hairline crack, when they sent a repairman ( 3 months later) he said it was a preexisting condition, a toilet for God's sake! Then I had a attic fan making a lot of noise (no one ever showed up in over 4 months), my first problem with them was my A/C not working, I told them I had COPD, made no difference, hod to call someone and pay for repair myself.
The reason I say read the contract for example, a A/C unit, if it has any rust on it they will not cover (in the contract). So I have an A/C unit that has been outside for over 20 years, what do I do it is going to have rust.
SO I AM SAYING PLEASE READ CONTRACT ASAP CHOICE HOME WARRANTY IS LIKE ALL THE REST THEY JUST WANT YOUR MONEY

If I could leave a zero star I would, they were all we cover anything that can happen before the sale - I was sold. We had an A/C issue, filed a claim on line they were fast to get a service company out. Paid the $65, he said it was low on refrigerant and he would like to a leak test, made sense. By the way the leak test was not covered another $150. Turns out we had a leak in the evaporator coil, okay can you fix it? Yes, but guess what - it had a manufactory's warranty with about 8 months left, we do not cover anything that still has a warranty. You would think fine, they do not pay for the party or the labor to replace, but would cover the refrigerant, but you would be wrong - they cover NOTHING, it is now a $1,400 repair. The service tech tells me that CHOICE HOME WARRANTY does this all the time, in fact they deny more than they approve. To me this just means he is using them as a source of additional income - they deny the claim and he still gets the work paid for by the home owner - great system for the two of them. Please call around read real reviews not just the ones on the website and the ones paid for. This organization is not where you want to put your trust. P.S. If you want to cancel and get your money back, there is a $50 service charge and they will prorate your refund. How is that for customer service?

A year ago I was looking for a new home warranty company. I found Choice and the sales rep that I spoke to was great. I explained concerns that I had, my biggest being my Air Conditioning was old and loud and service techs that had been out in the past said that there was nothing they could do as the unit is functioning, it will just eventually go out. I asked if that would be considered an existing condition or if a home inspection was needed prior to service agreement. The sales rep said no, none of that was necessary that if it went out it would all be covered under my warranty for my service fee. Now it is almost a year later and what happens but my Air Conditioning goes out so I call my home warranty company to send a technician out. 5 days later someone shows up to look and tells me that the unit is old, it is over heating and needs to be completely replaced. I called Choice Home warranty 3 times before getting the answer that this was not covered under my policy. WHAT? This is the reason I have a home warranty. I have my unit serviced once a year and change my filters monthly. What else was I supposed to do. When I asked to speak with a supervisor and explained that I have referred several people to this company and am getting ready to renew my contract as it is almost over, but if they are not going to cover this I will have to rethink that. He said that he didn't care. I said you are willing to lose a customer and his response was yes. This claim should have been covered as I did everything a responsible home owner should have done.

Something as simple as a clogged sink is too much for Choice home warranty. They sent a contractor out who told us it was fixed, took our money and rushed out the door. Immediately the sink was still clogged and I called the number. I was told I have to file a new claim and so I did that. They send the same guy out and he even admitted he didn't know much about plumbing and told me to file a new claim so that they would send someone else out. And said he had to run to his truck and he would be back with some information. He left and didn't say a word. We were then charged for that visit as well even though he never step good in the kitchen. I went back and forth calling customer service for over a month and each time I was told this exact phrase "we have no control over what our contractors do or say". What?

I had to call a supervisor and she gave me the steps to follow to file a new claim. I did that. But no one ever came after waiting 2 more weeks. I called again and was told that that supervisor closed my case and it was my fault for waiting around. I finally did the reimbursement option so I could get an actual plumber out here and they immediately saw the issue and fixed it EASILY. I sent the bill and followed all of the steps and within 30seconds of sending it, I received a text saying my claim was reviewed by a "specialist" and denied. Even though the contract states this is a normal coverage they do. Clearly it is a bot reply and no one even looked at it before denying it.

It should not be this hard to talk to a competent person or send an actual plumber out. I never got my money back for the 3 service charges (also in the contract) DO NOT TRUST THIS COMPANY OR WASTE YOUR TIME.

JUST CHECK BETTER BUSINESS BUREAU! Don't waste your time! I signed up for choice home warranty over a year ago and everything was great in the beginning. I signed up for the 5 year plan and all was well. The first year they were on point, always getting back to me and getting the job done. Now I don't know what is going on there. My shower faucet needed to be changed and I called choice, they sent someone who took my set fee of $65 and said home warranty won't cover it. I figured it was my first problem with the company so I let it go. Then my water heater started leaking, I called choice home warranty and they sent someone out. I paid the $65 just to be told they don't have the part needed to fix my water heater and there would be a delay in getting it. I spoke with choice and they told me to get a plumber on my own and they'd reimburse me. The total was $350. This was almost 8 months ago and they still haven't paid me back. Everytime I call I am sent from person to person. I have been told a bunch of times that they sent the check out but it's been returned. Now I don't know much about USPS but come on! 2 times I have verified my address with them. Numerous times they have told me" we sent your check out, it should be there in 2-4 weeks." I have been treated like crap from their "manager." Nothing but the run around from these people. Don't waste your time with these thieves!