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ChinaBuye
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ChinaBuye

chinabuye.com
Nevada
1 review
0 helpful votes
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Love this site
November 7, 2014

Love this site - I have not had any problems with them.

Date of experience: November 7, 2014
India
1 review
6 helpful votes
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I am sure those who are mentioning positive response here are actually all fake persons. For sure they are the china bye person only. For sure this company is totally fake. I ordered an Android TV box for US$ 119, the item came after almost 20 days. The piece was a $#*! it did not work at all. When I wrote to them then I could understand what the company is.
For more than one and half month they lingered the matter. I challenged them the item was not tested they gave false statement the piece is tested and asked me for videos for malfunction.
When I send videos then they said they offer me solution, then they ask me to take the item to local workshops to check for repair and when I send them the repair cost they start to say something different. They were insisting to take the piece and pay them additional US$ 40 and they will send me new item. This is again some trick to take some more money. They were also insisting me to keep the not working piece. Just imagine at what price they buy their items so they are ready to offer something which costs US$119 at US$40.
I even said send me the new item if it works I will return the old piece but they never do that as they themselves know all their products are faulty.
Imagine how much time I have wasted to make this item work, I wrote them several times but they are total liars and will keep on insisting the same thins again and again.
Never trust this company as they are complete liars and a bull$#*! company with all fake customer support.
So friends please be careful on this fake online reseller. You can contact me at *******@rediffmail.com for any testimony of what I have said. I have copies of all the communications.

Date of experience: June 23, 2014
Canada
6 reviews
22 helpful votes
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I"ve dealt with this outfit twice, two of the three things I ordered did not work. Their customer service "SUCKS"

Date of experience: August 18, 2011
Italy
4 reviews
12 helpful votes
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I paid for an order with package track. Never left. They required new money for the re-shipping!

Date of experience: November 5, 2013
Greece
2 reviews
5 helpful votes
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DON'T BUY FROM CHINABUYE…. AVOID BUING FROM HERE…. YOU WILL LOOSE YOUR MONEY…
I AM POSTING THIS MESSAGE COUNTINOUSLY AT THEIR FORUM AND THEY DELETE IT WITHOUT ANSWERING OR APOLOGIZING. I WILL CONTINUE TO POST THIS MESSAGE FOR 7 MONTHS AS THE TIME I WAS WAIING MY ORDER. I WILL PROTECT US MANY CUSTOMERS I CAN FROM YOU… BECAUSE THERE ARE OTHER HONOUR SITES THAT PEOPLE CAN BUY….
Let me share my experience with you.
I have made my order on 17 September 2013. Total value 93,81 $. After 3 months, on December 15 2013, I mailed them that my order No. ******* hasn't come to me. That was the second time. My previous order delayed also and they had to resend it to me.
After several emails they asked me 30 $ more to resend the order and then they asked for 20$ telling me that if the first order came to me I could keep both. In the beginning I didn't want that but I knew that I was going to lose my money. So I paid again 20$ telling them that if I deliver a second order I was not going to accept it so it could be turned back.
The months were passing again and nothing came to me. At last I received my order on April 9 2014, seven (7) months after. But the order was not proper. Instead for a power adapter for my laptop they send me a mini router that I didn't need. I mailed them again on April 9 2014 so that we find a solution because I have paid an order more money than it should be but no answer came.
I am writing all my adventure with Chinabuye for you to know the dangers buying from them. It is the only way I have to pay them for their "good" services.
NEVER AGAIN…
ElDour

Date of experience: April 19, 2014
Australia
1 review
1 helpful vote
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I ordered $180 worth of goods on 9th September, paid for DHL. By the 27th they finally sent out my package - or so I thought. When I recieved it, only half of my package was in there, with the other half coming via HK Post because they "miscalculated" postage. Its now the 10th of December and the package hasn't even reached my country, nobody knows where it is. Paypal wont even let me open a dispute because its been more than 45 days since i've paid. I contacted HK post & they told me the sender refused to co-operate so they couldnt open an enquiry as to where the item is.

I continually ask for a refund or for them to send my items again - any decent business would be MORE than happy to OFFER a refund or replacement. EVERYDAY I email this company and they NEVER have any answers other than "wait 1 more week" They offered me a 2% discount on my next order and said if I pay $55US they will post my items again. I have stated time and time again all I want is a refund to cover my unrecieved goods ($102) so I dont have to deal with them again and they REFUSE to provide me with a refund - instead keep offering me $20 gifts from their reward page.

This company is THE WORST. I suggest NOBODY bother with them, their customer service is terrible, over 2 months + 100 messages later and they still fail to provide me with basic customer service - THEY sent my items via HK Post when I PAID FOR DHL WITH INSURANCE, THEY should be reimbursing me for the loss of my product - or at the very least - sending it out via DHL since it's what I paid for.

Date of experience: December 10, 2012
Louisiana
1 review
3 helpful votes
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CAUTION!
October 18, 2011

CAUTION! I ordered a 1280x960 30fps watch. This company sent me the wrong item. The watch I recieved records at 720x480 at 24fps. WAY OFF. I sent them the screenshots of the resolution properties. They admit fault and would help me. The first option I got was "Pick a $5 item and we will send it to you free of charge." I said NO. I want what I paid for. They contacted the distributor. They admitted it was wrong but want me to send the watch back and they will send me the new one. Problem is, I am looking at $27 to ship it back. I only paid $32 to begin with. I asked them to send me a return slip or send me the correct item. They then refused to do anything but restate the options above. I posted my issue in the forum for others to see. What happens? They ban me. Great! Now the ban bad reviewers. I contacted the FTC who put me in touch with econsumer.org. Since they are registered in the US, Legal action is possible. I contacted PayPal who told me, if the vendor decides to refund it, we will. What kind of service is this? I only wanted what I gave them my money for. PLEASE! Do not spend ANY money at this site. I will post my whole conversation with them. PLEASE tell everyone you know looking to buy overseas to NOT shop here. I have bought from dealextreme and never had a problem, but CHINABUYE will take your money and not help you. I also noticed that MANY review sites have the same things on them. They post reviews thenselves to skew the numbers. For every low rating, they post a high one. This company is 100% a scam and does not do anything to help the customer. I am going to see about setting up a facebook page just to show the negative issues they have. Recap. I bought an item, got the wrong one, every option I was given was to spend $20 or more. Nice...

Date of experience: October 18, 2011
GB
1 review
3 helpful votes
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JUST READ ABOUT THOSE POOR PEOPLE WHO HAVE BEEN RIPPED OFF AND I AM NOT HAPPY THAT PAYPAL FAILED THEM

Date of experience: October 9, 2011
Sri Lanka
1 review
0 helpful votes
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Good site
March 8, 2013

Good site. It have many items for cool price + free shipping

Date of experience: March 8, 2013
Indonesia
7 reviews
14 helpful votes
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Very nice, I always trust my spending on them, lots of good stuff at low prices and free shipping

Date of experience: May 16, 2013
RU
2 reviews
1 helpful vote
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Good Chinese shop with wide assortment of goods! Fast delivery and responsive support!

Date of experience: June 24, 2013

Overview

ChinaBuye has a rating of 2.2 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ChinaBuye most frequently mention customer service and next order. ChinaBuye ranks 284th among Gadgets sites.

service
10
value
12
shipping
12
returns
8
quality
11