ChinaBuye

This web store cannot be trusted.

My first order with Chinabuye.com was more or less ok, it arrived within a month. 3 months later, I placed the 2nd order with them. This one never arrived. The tracking number only shows it was accepted for mailing at some postal office in China, but nothing more. I cannot even be sure the tracking number they gave me was really for my order.

All attempts to contact Chinabuye customer service were complete waste of time. First, they replied with general polite talk asking me to wait a little more, again and again. After two weeks of senseless correspondence they stopped responding. Clearly, their goal was to sit through 45 days allowed for PayPal dispute to be opened. They took my money and did not care much about anything else.

Do not trust Chinabuye.com. Do not trust their faked self-promoting reviews. Do not trust their customer service promises when they reply to you. Open PayPal dispute with them no later than in 30 days. Never order moderately expensive items from them. And better stay away from them at all.

I have done orders for some E-liquid and other e-cig accesories... handling and shipping has been smooth, but when virginia and herb liquid arrived it was not correct product! Virginia was pure menthol taste and herb was vanila taste(even the label on the bottle was vanilla)
Have been in touch with coustumer service and they inform me it is correct: virgina is menthol and herb is vanilla...
Conclution is they do have incorrect info on the website about, at least, these products... Beware! I will never ever buy from them again, because I have no idea what they might send me!

Purchased 75$ worth of goods 2 months ago open a ticket a month ago keept been told wait another week or two when got fedup and asked for the goods to be delivered or refounded (tracking still states arrived to uk customs about 2 months ago but parcel obviously lost in post) purchased postal insurance with the order the responses are to pay 40 50 30$ to have parcel resend or possibly pay prtial refound or order another 100 200 300 us$ worth of goods to resend the order do not trust put claim to paypal immediately and claim your money back. Will chase them through cc company for frodulent transaction

Here is the deal. The site is great on prices and their products are pretty nice as well. The disadvantage to buying from them is their level of service. So, as long as you order something, get it, and everything is as you ordered, Great! But I ordered a Touch screen windows smartphone and I needed English but the phone I got was in Russian. So after a couple of weeks trying to get them to send me the software to fix it, I had to pay for shipping to send it back to them. It took four weeks for them to get it, and another two weeks for them to "test" it. I purchased the phone on Dec 4th as a Christmas present. It is not Feb 21st and I still do not have this "Christmas Present". They hardly speak English so do not try to call them, they will just hang up on you because they can't understand what your saying. You have to email them, and since Dec 21 I have sent them 91 emails back and forth on the situation, which still isn't fixed. They have the WORST customer service I have ever seen in my life. LITERALLY! So if you do order something from them. Read every detail. Make sure it is the correct language and read all specifications to ensure you do not have to return or exchange your product and you should be fine!

HORRIBLE HORRIBLE HORRIBLE EXPERIENCE

So this is the first time that I have used this company and this WILL BE MY LAST. I ordered this product 10 days ago and paid extra for the DHLexpedited shipping (3-7 days for it to arrive). Guess what, still not tracking info because THEY STILL HAVEN'T MAILED THE PACKAGE. I have emailed them several times and if they answer at all, they say the same thing "thanks for your patience." People its time to get companies like this out of the american market. We are easy prey due to theirLOW BALL pricing. But I wish now that I would have paid full price for a phone bought in the USA. Grant it, it still comes from abroad but at least we can minimize the risk. PLEASE CONSIDER YOU WILL HAVE PROTECTION AND EVENTUALLY PAYPAL WILL SHUT THEM DOWN WITH ENOUGH COMPLAINTS.

I think all you people need to review yourself before you review this company.
If you didn't write in the box and specify for your smart phones (android) what language you want your phone In then it is your fault. There are many countries this company provides for, and therefore it is your responsibility to inform the company of all required needs. This Company is great in the mere fact it supplies you the customer with a DIRECTION box at the payment area. People that are giving bad reviews on delivery time, well they do state this on there site, it will take such and such a time and each shipping company has shipping regulations. Example: If you send items with batteries and ship them with a shipping company that does not deliver items with batteries. Chinabuye.com has too re-order the items you require and put them with the proper shipping company that accepts items with batteries. People that wait longer periods to have your items sent to you. Maybe it is you countries customs regulations and not Chinabuyes fault. So please Review yourselves before putting up bad reviews of this company thank you.

This is a fraudulent website if you want to use it and order something from it use it at your own peril you have been warned

This is a warning to everybody who read this. Chinabuye.com have sent me a cheapo product, not the one I have ordered. Not only that, they have forced me to send more and more pictures of the product so they can be sure it came from them. After three days, I was able to convince them. At least, this is what they wrote to me. It was agreed that I am sending back the product using EMS. The costs are high and they said "We are not sure we can afford that" (they said use EMS). Since the airmail option was 3$ less, I sent it using EMS. The name on the address they give me was Sheng Xia. After few more days I have confirmed the item has arrived and accepted by ZhouBiao, it was Sep 4th. They confirmed it too on email. Since then, they have not sent me ANYTHING back. They never refund me on for the shipping. I had so many emails with them. They answer my emails very politely and with a lot of promises. I don't understand what they think? I am writing a review here and anywhere else I find this site mentioned so everybody will know it is better to avoid them. There are so many other places to buy from.
LOST the money for the product+shipping back! Paypal will not dispute, paypal is not really safe!
P.S. Apparently they drop ship from another provider since it came with different name.

Hey, if you need a better place to go to I suggest you go to http://www.onemightyshop.com the products are great and the service is way better.

VERY GOOD PHONES, AND HIGH QUALITY TOO. I M GONNA BUY AGAIN MANY TIMES CELL PHONES FROM YOU. THANKS CHINA BUYE

My first order was all OK but the second one is still an nightmare.

If you feel urge to buy from them stay away from items ******* YL6007 and ******* YL6015 'cause they were printed without black channel resulting in washed-out apperance, A5249 was folded while the color wasn't cured so it has color-transfers all over looking stained, ******* is very, very bad attempt to copy what's advertised.
I can send photos to anyone interested (I sent them to them too, but simply got ignored).

Communication sucks, they bann reviews (substantiated with photos) wich lack glorifying expressions for their product, someone behind nick "Anna" simply ignore all your questions and proposals to send the products as advertised (obviously they don't have them as such) and as correspondence got hotter trying to offer some ridiculous amount of "compensation money" (ranging from 6-10% of the value of faulty products) to your next order, like you just changed your mind out of caprice and don't want the items anymore.

I have a very order.
You Can open a dropship let me or not.
I want approved.

Myself, my sister, and my son all three placed our first orders with this company within a day or so of one another. All of us received those orders in a timely manner, (less than a month after placing the order), and were very happy with our merchandise. Because of this, we all three placed second orders.

Approximately a month after our first orders, we all three separately placed our second orders. 25 days after placing my 2nd order, it was still stuck in "processing" status and Chinabuye could not, or would not provide me with a tracking number despite the fact that they claimed, repeatedly, that it had been shipped. I had to go through PayPal to receive a refund for that order. I am, perhaps foolishly, allowing Chinabuye one more chance to keep me as a customer and placed another order with them on 9/23/2012. We shall see how they handle that order.

My sister has not yet received her second order despite the fact that the shipment supposedly arrived in the USA on 09/04/2012 and my son has not yet received his second order despite the fact that Chinabuye claims it arrived in the USA on 08/28/2012. Please note that the shipments are supposed to be routed through California and we all live in Texas - a distance we could DRIVE in 2 days time. Both my sister and my son have now opened PayPal disputes on their second orders.

To be quite honest, I am not quite sure what to think of this company. A little voice in the back of my head tells me that Chinabuye intentionally"does good" with that first test order in hopes that you will return and order something more expensive so that they can then string you along long enough to make it too late to file a claim with PayPal for unshipped and never received merchandise. I do know that I will never, EVER again recommend them to anyone for anything.