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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Was slightly nervous about this purchase as not used the site before
Very happy with the dress & it's cut nicely
Only negative is that it was a long delivery time but made it in time for Christmas
Always good quality for the money. Every time I receive what I expect. Thank you
Alright, not much communication, items not true to size, but will give me a good excuse to lose some weight!
Rubish did not recive my things was asked to give you another couple of days still nothing. I had my money back
It did not tell me expected delivery date! It took too long to come, I had needed the dress for an occasion b4 Christmas.
It did not tell me expected delivery date!
I still haven't received my item despite my order being accepted and money taken 6 weeks ago. Only communication from company can when I chased. Experience has put me off using again. Very poor.
All good - but wait is too long...
You're only one who has boots I was looking for!
All good so far, but will see when I get my stuff!
Most of the items I got were fine except for the plaid jacket had like a discoloration at the bottom it was a Christmas gift and she will wear it anyway I was a little disappointed in that item
The shirts I ordered were adorable but they definitely don't look the same as the pictures
The item I ordered was out of stock, but no one let me know until I enquired where my parcel was.However I will say they dealt with my refund very quickly once the problem was made known to them. I would therefore consider ordering from them again.
Found exactly what I was looking for easy straightforward to order and good quality products received!
Spoilt for choice with outfits very straightforward to order!
The clothes came quickly and fashionable they're different
The jumper dress was nothing like the one advertised, the material was very cheap and nasty (it was similar to the red fluffy cover you put around the bottom of your Xmas tree
They then informed I had to pay £5 postage to return it, even though the item wasn't wearable and very poor quality. I've thrown it away now as too much inconvenience and cost to return it. I will never buy from them again
J'ai achetés plusieurs produit et il était sous de qualité je suis très satisfaite comme les photos
J'ai bien aimé en général et je vais commander à nouveau
I ordered a Christmas dress at the end of November and got it 2 days after Christmas. Now I have to wait a full year to wear it smh!
Not the speediest of deliveries, but 2 items that have had lots of compliments over the festive period
Never received item. They said it was sent but then they said they were outta stock after 7 weeks.
Runs small, I did not order this item. I agreed to receive this instead because the original item I ordered was out of stock and never received a notification about that. Will return it
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it