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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Everything was great except the it takes to long to receive merchandise. I got a lot of compliments on my dress it fitted just right.
Wonderful easy purchase on line would shop here again for sure
The wait was way to long did not get to wear it for the event it was brought for.
Horrible customer service and way long a wait for delivery.
Was very easy and fast to check out also very beautiful stuff
First order stuff took forever to come got told in one email stuff had left depo then in another no they hadnt left orderd early for a party stuff wasn't here first item is totally see through doesn't look like that on pic
Very good stuff sorry but we're to big so can't were them
Everything looks so inviting and pretty. I have a special trip coming up mid January so i ordered November 23. Today is December 31 and i am still waiting on my order. I am in constant contact for updates on my order. If i didn't need these clothes for my trip i would cancel every item! Never again will I order from this company!
Good value for money but it takes an absolute forever to arrive! I waited more than a whole month for it to arrive. Not sure if I will order again. The dress matched the description though so the product is good.
Never received the item, to which my partner asked me to order for her for Xmas. Eventually I did receive a full refund but blah.
$#*!
Good but would have liked to know shipping time it didn't come in time for my 21st birthday which was 4 weeks after the order
Je n'ai jamais reçu ma commande ils ont jamais voulu me rembourser sauf un dédouanement de 15e pour compensation…. LA BLAGUE! Je ne recommande pas du tout arnaque!
Still don't have my order. Placed it in October! I eventually received my first order after weeks of waiting. Ordered another one for my daughter. Still not here. Very disappointed
The item I ordered was fantastic! The shipping took ages. Hence loosing a star.
Thanks for the Christmas decoration...I will gift it to the person next year!
Ordered a dress months ago and only just arrived and terrible quality so won't be ordering from this site again very disappointed
Awful service. My order still hasn't been packed after 4 weeks and when I chased it up I was told to wait another week. Ended up cancelling for a refund. To be fair the refund came through quickly tho
The product was as shown in the photo but delivery was a long time.
I ordered clothes in November and received half of it. The other half has not arrived and I have not been notified why it hasn't arrived, even after I sent a message asking about it.
They fo not allow you to refund they say you have two weeks well I emailed them one day after I got my delivery and they said I was over the time limit that is a lie snd scam. Some of the products look different in person snd the material also very bad business
BEWARE of using this website. I ordered tennis shoes from Chic Me not too long ago. I later wanted to return them. Instead of getting a prompt return and/or credit options toward another purchase I got haggled by them multiple times asking if I would accept a lesser percentage of my full refund. I refused. I wanted my FULL refund and told them so. More haggling. Additionally their refund policy was NOT EASY to use although they claimed it was. In short, I never got the refund I asked for. I will NEVER purchase from that site again. I implore other potential future customers to BE CAREFUL when choosing
To purchase from the Chic Me site. Any other site I purchase from gladly returns my money or issues a credit toward another purchase if I want it. Not Chic Me!
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it