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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Order came within 2 weeks and I love the dress. It looks just like it did on the video and was true to size
The order took a very long time to get to me and my jacket had a small hole in the shoulder. Everything is super big I don't think they sized them correctly.
It was a good experience but it takes a long time to receive your order once you purchase it
I had to reach out twice to finally have someone help me and shipped part of my order while waiting on the remaining back order article.
Absolute cheap crap nothing like described. Cant eben be bothered with the return process because it will probably be as bad as the goids
Very good easy to use and i liked my item
I ordered the same dress in a L12-14 and a XL16 (I am a 12-14. Both dresses are tiny and I couldn't get either of them on.
I received my order and all but the sweater was okay. I didn't get my money's worth and I would not buy again. The sweater cardigan was supposed to be a nice soft pink and what I received was a horrible neon bright color. It's awful and I will never wear it.
That was quite easy thank. You and would be happy to purchase other items from your range:
I ordered two items 30 days before Christmas but they were not delivered until after Christmas. Tracking on the site does not give good detail about where the package is or how long it will take to arrive. Disappointed with the timeline when every other online merchandiser was able to get items to my home within days or a couple of weeks.
Lovely item, great fit. Lots of compliments. Would use again.
Very good from start to finish. Saw the top on the advert on Facebook, and instantly liked it. Ordered it straight away using the link, and before I knew it, it was delivered! So fast and efficient
Easy shopping great prices. Your return policy is not great. Two of the items are way too big and my last choice to return is to return the merchandise at my expense and you only give me 10% discount of the value of the goods. That is terrible customer service all the other sites offer 100% full refund prepaid shipping, so I will not be ordering from chic me anymore no matter how good your prices are.
Definitely will order again. It fit perfectly. Definitely true to size.
Ok used before just long delivery and was not here in time for Xmas
Shopping experience was great however product was NOT for plus size when I was in fact shopping for plus size. Product doesn't fit me what so ever.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it