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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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It took along time to arrive and the product was not the same as the picture.
Very easy and good value easy to find things.very good.
Very good easy to find items clothing a good fit and good quality
Terrible service terrible customer service still haven't received my parcel or refund and has been going on for over a month just keeps replying with the same
Automated email
Took a long time for times to be delivered, I made two enquiries about delay. Only once did you tell me that there was not enough stock and it was on back order. Eventually arrived after Christmas. Products are of good quality.
Product looks nice but delivery time was very long.
I have found it really difficult to be able to return my goods
More clothes for seniors. Not happy with delivery time.
The product doesn't look like it is in website picture.
I have purchased a clear sandals and I love it as they are so beautiful just as it was in the image. But delivery took little bit long.
Took a while to come but it was Xmas so I will overlook it and would use you again.
Order took over a month to arrive! When it did, doesn't look like described product and material is cheap and very thin!
Fair, return process was a little difficult but eventually was issued return approval
I ordered pants they were too baggy. I wanted to return them but was told I could not. Then I was told if I pay to return them I could only get a store credit instead of a refund to my credit card. So now I have a pair of pants that don't fit and I'm disappointed in ChicMe! Happy New Year!
Too many polyester shirts some people prefer cotton
Soft fabric, cute sequins, size was accurate. Did not fit oversized as advertised, but that's just fine. It's adorable.
Good service, communication and goods better than anticipated- very happy with order
I had very bad experience with this company.The product was very poor quality and it's not refundable.They offered me first 10%,then25%,then50% and charged me for shipping.I bought sweater for $28.99 and got back $9.Never again!
Good shopping experience. Product was lovely & well made.
I received a pair of new pants that had rips and tears, and then I immediately asked for a refund and didn't return them. They keep telling me I can't return them offered me a replacement item I selected it they then declined. It asked for a refund they won't give me the shipping for it. We are now fighting through PayPal. They will not give my shipping money back.
It was a lively dress but way to small on the bottom and hips - I am a size 10-12 and ordered the large but could not get the bottom part of dress over my hips or the zip done up
El servio fue muy bueno a peasr de que se demoro un poco debido a la epoca navideña pero siempre que me comunicaba siempre me pudieron dar explicaciones y contestaban rápido a mis mensajes. Lo recomiendo son muy responsables.
I had to email and ask what happened as I needed items for Christmas. Did not get till after Christmas
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it