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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Christmas present that did not arrive until the send week of January ordered beginning of December
Ty delivered and love the socks and Sweatshirts and actually the wait time wasn't to bad. Thank you Again
When I ask for a refund or a larger size. You try and offer $5!
It's just really bad customer service!
Love Shopping on ChicMe
Quick and Easy
And the items are all good quality
And actually as log look like the pictures!
BEWARE
If you return it cost you £5 and £5 for the delivery
So they take nearly £10 of my refund
The cost of my items was £31
And I got £21 refund
I Will NEVER ORDER AGAIN
The processing time is too long, just overall a long process
This has been ongoing for nearly a month. Most instructions in chinese. Impossible
I ordered twice from ChicMe and both times my payment was accepted and I received confirmation of my order. Three weeks later while waiting for my package to arrive I was told the item(s) I ordered were OUT OF STOCK!
A. Smith
Edmonton AB Canada
Very easy to shop and to buy on here and do we decided to buy
So easy and my girlfriend loves her outfits we've gotten before
My order took too long to be delivered. There was an outfit I wanted to wear to an occasion but it came after the occasion, I had to purchase another outfit from the store
When the clothes arrived they were of very poor quality and not matching the picture. I did not return the items due to the hassle of it all but will never order from here again it also took weeks to come.
I was sent after 2 months my item which wasn't as pictured and couldn't be worn. When I asked for an exchange I was told it would be at my own cost! I will never buy again and I've launched a boycott campaign against the company as well as contacting media for my story.
Ridiculous- I ordered November and still do not have items
Fantastic easy to order & beautiful options available
Items arrived a month after ordering. The quality of two of my for items was poor and the other items were better quality but didn't fit well.
The dress was way too big even through I used the size chart. The shoes had stange buckles. Just not what was portrayed especially for the money:
Worth the wait, pretty good quality too, will definitely purchase more items
Was unable to contact. Customer service after 22 calls for information on returning item I ordered
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it