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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Yes it was ok but took too long to arrive
I needed for the new year
One dress not as I expect but the rest was great, good size I will order again
Finally received my goods after nearly 6 weeks
Really happy with them now they are here
Alles bestens, Qualität super, sehr schick, gefällt mir gut
Stuff looks cheaper in person. I was really excited but it just doesn't look right.
My item arrived damaged and customer service was excellent and I received full refund although not the postage.
Absolutely shocking been waiting for weeks for the delivery says it's been delivered to a neighbours house? No card, spoke with neighbours and none of them have taken a parcel for me! Will not be ordering from here again that's for sure
I received 4 items. 2 out of the 4 items were damaged/defective. I asked for a refund and they will only offer 50%. They shirt and pants are not wearable. The shirt collar is inside out and will not even lay down enough to even try to repair it. The pants patches are not tacked down and when you put them on, they fold all in different directions. Seller says I can return items at my expense, which would basically leave me with no refund. See 1 pants photo and 2 shirt photos and 1 of what shirt is supposed to look like. I DO NOT RECOMMEND THEM AT ALL!
Carte Visa débitée le 11/12/2023, commande reçue le 16/01/2024 après quelques rappels de ma part!
Déçue en général, par la couleur de la veste et la qualité du pull blanc. Juste satisfaite d'une blouse rouge en velours.
As I was wearing it, it started to come apart so I can't wear this again
It's a shame as it's such a nice dress
The red dress I ordered is not as what I expected, the fabric is not good, very cheap quality.
I like the shirt I bought. It just took a little while to arrive. About three weeks
Received my item. Took weeks but appreciate that things can take a while. Dress was too small so messaged about a refund and to return the dress. They first offered 50% refund and to keep the dress. I declined and asked for a FULL refund and to return the dress. They then offered 70% refund and keep the dress. Again, declined asking for a full refund and return dress. They told me they'd send a return label and it would cost me £4 to return. I said that was fine. Theirs was 3 days ago and they still haven't sent me the label nor replying to my messages. All in all, it's been about 2 weeks of communication.
Absolutely rubbish! Will not be buying from them and will be advising everyone I know not to either.
Lovely set will order again, came in a good amount of time too. Perfect for my meal
When I received my package it was wet. When I opened it the jacket was also wet as the package hadn't been sealed properly. The jacket smelt really bad and was not wearable.
Too small! I order Large but I got Small. It can't be large.
Au départ compliqué. C'était chez un voisin dont je n'avais pas le numéro mais j'ai eu l'information. Chicme a tout fait pour que je le retrouve
We're do I start!?!? The parcel was apparently delivered at first 06:17am then secondly at 22:10. I never received the parcel the courier accepted responsibility for it saying they left it insecurely. Yet Chic me are adamant it's been delivered and offered me a £10 voucher as compensation when the order value was £38! Terrible customer service please don't use this company they will take your money and leave you out of pocket
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it