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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
I was getting ready to cancel the order because it took over a month before the order came
Arrived after 1 month I understand the items are being delivered outside of the UK but it was too long to wait. There was no pre warning saying it would take this long. Material in garment transparent. Didn't suit but couldn't be bothered with returning.
I will buy again but expecting to arrive on time. Hope next time will be happier
Is this site fraudulent? My order was placed mid February and it has not been shipped.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
I will not be ordering anything else from this site
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Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
3 weeks after I placed my order there was no update to to the shipping status. Customer service tells me to continue to wait several more days and that the item is a " hot item" and has limited quantity but nowhere on the site does it say that. After nearly a month of waiting, I cancelled my order. And will likely never order from there again.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
My order took longer than expected to arrive but when I reached out asking why the items hadn't shipped they informed me one item was out of stock and was being restocked so they were waiting to send the whole order together once the order was sent it arrived very quickly
I ordered my stuff 14.02 and still haven't received yet, contact with customer service is very poor too
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Good company, hopefully delivery turnaround time will improve soon
Delivery could be quicker.
Good quality garment.
The product had dye runs in the fabric in multiple places
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
This is my first time I'm satisfied with my order and gonna place order again
Still waiting on my refund that I've had to argue with over my consumer rights absolutely horrendous I would never recommend ever
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Beautiful dress but not the same colour as I anticipated 🤪
I'm disappointed in the time it's taken for my items to leave the warehouse. They r still sitting to be processed.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
I wouldn't recommend ordering from this company. I placed an order and contacted them after 2 weeks about shipping. They told me the item is out of stock so could wait or refund. So selling goods out of stock and not advising customers at time of order is a red flag.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Straight forward to order and kept up to date throughout
Would like this dealt with, wasn't exactly cheap, worn for 2 hours and all bits falling off, would like this sorted because I'm not happy at all
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Delivery took a round 2 weeks, but item arrived and it was ok maybe the material not as thick as I thought but over all ok
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,