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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Spent almost £85.00, items finally arrived in 2 deliveries over a month, all items incorrect. Wrote to return, Chic Me offered 109% discount if kept! I declined, then offered 20% if kept, I declined. Then Chic me advise a charge of £ 5,00 foir return label plus i had to pay for all collection, return costs, (although order was free delivery) This company is a scam!
The website is fine. It's just what you see in the pictures online and what you receive are way different sizing and looks.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
I ordered often it's good but pants are big for me I hope you get sire XS
Good items but reduction not appliquas dommage
Products are fine but shipping is a mess and takes forever
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Je ne commanderai jamais plus jamais mauvais service
Bonjour
Merci de nous avoir fait part de votre réclamation.
Si vous avez des questions, veuillez envoyer votre numéro de commande ou votre adresse e-mail enregistrée: support@chicme.com, nous résoudrons le problème pour vous le plus rapidement possible.
Je vous souhaite une belle journée!
Cordialement,
I will never order again. It took 3 months for my packages to come and I'm still missing a package
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
One item was not available. After two weeks, the balance of items were not processed. Hsd to cancel
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Not satisfied, not happy never to order again, low quality, less concern giving update to the customer the whereabout of the item ordered.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
This is the second one of these jackets I've purchased. I decided to get another colour because I got so many compliments on the first one. Also got one for a friend.
It takes too long to receive orders in comparison to other vendors
Very pleased with items that were delivered. Thank you
Disappointed with the black and white top awful awful awful awful
The products were decent but there was a delay in receiving the items. If we are informed that they will take a particular time from the beginning it would be better
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Service was fantastic but clothing disappointed with the material
Too small. Not well. No response for my return. Difficult are fir doing returns
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
The best experience ever. Everything I got was there was a missing any items
My order has been dispatched in two part both still waiting on one but both haven taken far to long to be dispatched.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Unable to return easily lack of help and communication
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Items stated they were medium and I've purchased this size from you before and had no problemS. Now they fit like a size xsmall. I would like to exchange the items
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,