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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Me siento contenta porque la ropa es cómoda, ligera, fácil de lavar y es buena la calidad.
All arrive as expected, pictures shows exactly what I bought.
It took a long time to get here, no shipping updates I like the product but I don't like how it takes
All good …. Took along time to come but kindly the communication with chic me was fantastic …… one item was abit big but they refunded some of price so I could get it mended …. I've ordered again so have no problems good quality clothes and the chic me staff are fantastic great customer service
Delivery took to long not ordering again. Top was not as nice as picture
Waited a little longer, but completely satisfied with my purchase
Feels luxurious, when I put it on. The fit was Perfect. I loved how I looked in the outfit
I pray the sizes will be accurate enough as I preferred a size 14 but purchased a 12, as they did not have a 14. I have long legs and arms. If sizes are good, I will surely purchase more😊
My order came quickly and I received what I ordered. I love it all!
The website needs to be a little more user friendly, had a hard time navigating.
I am still waiting on a pair of pants I ordered September 16 and nothing … I told Chicme I wanted a refund and was denied as the item is in transit is what I was told. Where the heck are these items coming OMG….
Great easy to use I had one of these jumpsuits before and liked it so much I ordered another
Jeans were lovely however would definitely need to size down I got the medium I'm curvy size 12/14 but they were really big and kept sagging had to gift them to my sister…wish they done in smaller size
I ordered a dress for a cruise. It was very delayed getting to me and came when I was gone. The dress was too small and I wanted to return it. I was told it was not within the time limit to return. If it had been sent in a timely manner I could have returned it before I left for the cruise. I will not be ordering from ChicMe again.
First of all half of the items ordered were not available. So first shipment of things received the quality was absolute garbage. One of the panties came apart just by touching them. The items were too big and no. Returnable so loss of money. Then the package came in 2.5 months later and again the quality not good.
I won't be ordering from chic me again.
Fast easy and affordable cute clothes all good service and great price for the quality
Good service easy to order and nice clothes with good fabric
The items purchased are satisfactory and above. The time it takes to receive such items take entirely too long. Not satisfactory!
I wanted to return a top that was way too small compared to other tops I have purchased in the same size. I had to pay for the return postage or receive a 10% coupon for a future purchase, but had to be used within a week. Not really a good system. Can't wear the top and it's not worth sending back. I chose three items and they added up to $100, but the price was calculated wrong on their end. I put the coupon code in and instead of being $90, I ended up paying $100 still as it was added up wrong! I got in touch with them, but they didn't quite get what I was saying!
I received the tops, slow to get there but that's ok, and was very surprised by the quality of them. Would have given five stars, but the lace top had offcut bits (tiny, but noticeable) in between the lace and the top. I might have to cut it to let them out.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,