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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Ordering was easy, item was easy to track. The delivery came sooner than I expected. I love the fit and material
The delivery was extremely slow. I ended up having to contact customer service and inquire about my order. They stated there was a delay and one of the items I ordered wasn't available and that it would be sent out at a later time. The item descriptions were correct, the quality is decent but I'm not sure I will place another order due to the long wait for the package to arrive. Also the prices could be lower, I found they are a little pricey compared to other online retailers
This was an awful jumpsuit and trying to get a refund was a nightmare. I won't buy off this site again
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
The clothes I have brought have been fantastic.
I will buy from you again.
Terrible the time i had to wait you say it was june i ordered so how come my first payment came off in may
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Fit great and lots of compliments, quality, not overpriced, fun pieces
I've ordered a bunch of stuff on a few occasions for my wife. Everything I've ordered is true to
Size and looks amazing on her. Always delivered fast.
Efficient service and great product. On time delivery as well.
Aunque fue un tiempo largo de espera,
Costumer service mantuvo un buen trabajado
De contacto todo el tiempo.
Hola
Gracias por notificarnos su queja.
Si tiene alguna pregunta, envíe su número de pedido o dirección de correo electrónico registrada: support@chicme.com, resolveremos el problema lo más rápido posible.
Te deseo un buen día!
Tuyo sinceramente,
Received my hair clip. Just as described on site. Very pretty.
It was easy but not happy with return system as I was going to return the item instead they had given me 3 options I. Took the third one now that I know you don't accept returns I will not be using your site again
Awful worst company that I have ever bought from in 30 years, customers service awful
Takes 5 weeks to get clothing, disgusting how you don't refund the full money and keep offering discount and percentages of refunds
This company should not be allowed to trade and I will be looking at taking some legal advise about my past part refund and a future refund - distance buying had a legal obligation to the full refund and customer protection so you will be hearing again from me
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
I just receive address to return items! To send clothes back
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Took ages to arrive, quality not very good and there's no option to return
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
The dress came just as pictured and is beautiful. I love it. I got an XL I'm usually a 12 US and it fit perfectly. The material is nice and don't feel cheap. Not thin or see-through. I can't wait to wear it on my Vacay.
My experience. They got me for my money. Never ordered from this company they suck.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Good service and great product. Have purchased items several times and not been disappointed
I had bought some sandals from this company and I think they are worth it and wonderful.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,