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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
I have been buying things from ChicMe for a while, and just bought about 10 items and LOVE them all! They are even better in real life, their sizing is exactly what they say it is and it was delivered quickly. I am very skeptical about buying things from overseas online but highly recommend ChicMe.
Placed 2 orders with this store and 3 months later still have not received my items nor a refund.
You can never speak to anyone! They provide bogus illegitimate shipping info and false banking info.
Reached out to them more than a dozen times, they keep saying it is out of stock, paid expediting shipping for one order still no times.
They request I put in a claim with my local post office, I did and my claim results proved to be unidentifiable. They provide you numerous shipping courier data and nine are valid.
DO NOT BUY FROM THEM. DO NOT GIVE THEM YOUR HARD EARNED MONEY.
Your funds are withdrawn instantaneously, yet you never receive the merchandise.
I bought this bodysuit from this site and the quality is just good. It is perfect for the autumn and the material is very comfortable. This is a reliable store anyway.
I placed an order today Sept. 1,2019 and was wondering if it will be delivered by Sept. 25th? I'm very excited to see the dress and hope that it will be like the one in the picture as well as true to size.
I cannot find such lovely items anyplace else locally in any store. But the best part is that the prices are lower than any of the unattractive items in the local stores. You can't get such beautiful and quality items for a low low price anyplace else. I do all of my shopping here now and don't even bother with the lines at the stores for cheaply made, outdated and unsightly merchandise.
I ordered a skirt one month age; but nothing, no skirt no money?
Just e-mail of excuse.
Do not by!
Hello Jadranka B,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order
Could you please send your order number and problem to the email address:support@chicme.com?we will solve your problem soon.
Really love their styles and discounts, you might be afraid by the reviews previously, but trust me, it will be better than the expectations, don't worry, they will solve your problems quickly if you have any issues, I am always satisfied their customer service, I think both we need some understanding if had any unpleasant things, so based on this principle, they always give me a good feedback. Thanks~
I have known this website for a long time, I did not ordered at first because I was worried about the size. However, the items on the website are so beautiful. I brought 3 dresses and 2 pair of shoes. The customer servive helped me a lot.It took about 1 week when we receive the package. When I received, they are so so so nice. I really cannot believe for the price is cheap too.So I definitely recommend this website. I will reorder some clothes for my trip.
Beautiful dress just like the picture arrived a few weeks early. Thank you chicme! I absolutely love it
I've never had an issue with chicme; my orders arrive in good time and in great condition and the customer service are always lovely and helpful. The products themselves are good quality and the prices are just as good. The range of sizes they offer are also great. I have ordered several times from this company and intend to do so again
I order a pair of shoes love them you might want to order one size up and your size in clothing one size up and it should be perfect I tried to add a picture when let me so if you buy anything you make sure you blow it up to the biggest for you can see the details of everything of your item
I enjoyed most of what I bought
I've been ordering from this site for a few years now. They have trendy styles for petite people like me and for tall/slim people like my sister. You need to know how to shop there in order to get the right sizes and shipping can take a while but I've always gotten everything I ordered. 95% of the items fit perfectly and the ones that didn't I could fix easy. Overall it has been a good experience.
I LOVE chicme. If you're looking for a real life review, this is it. I've ordered 5 swimming suits from them and even accidentally ordered a wrong size. I contacted customer support and Lexi was assigned to my order. She had it fixed and my order sent out within a day and I still receive it in time for the weekend when I ordered on a Monday!
Forever ordering these cute, high quality swimming suits :)
Hello everyone that works for money, please dont be carried away by those displayed pictures on thier site, they are all to scam
Firstly I made an order for a top and it was delivered after 2 months but not really like the displayed picture, then I made another attempt, I ordered 3 items almost $150 till now nothing was delivered to me I call I message I follow up nothing was done so far is over a year now. My money is gone. Please dont order nothing from them. They are scam
Hello Feyifunmi M,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order
Could you please send your order number and problem to the email address:support@chicme.com?we will solve your problem soon.
I loved the Dress it looks amazing. Unfortunately I bought my usual size (M) and it's too big. A Small would have been ideal!
Amazing dress! Very big in general but with the belt fits perfectly! I'm a medium and it fits amazing in S. Came after a week!
I have made two purchases - which have both superseded my expectations, and of course, the prices are extremely reasonable. Based on those purchases, I would not hesitate to order from them in the future (currently I am experiencing financial difficulties). Much of the merchandise they offer for purchase would be difficult to locate or afford financially otherwise and hence is another reason for my loyalty and gratitude. I give the company an overall 5 star rating on quality, range, and cost of merchandise as well as customer service, nominal insurance fee (guaranteeing a full refund or re-shipment), speedy delivery (averaging on 2 weeks from time of purchase for in-stock items), and reasonable shipping charges as well as many discount offers and coupons.
Terrible customer service! I ordered 2 outfits which took about 3 months to receive. The sizing was awful and I returned them and never got a refund! DO NOT BUY FROM THIS SITE!
Hello Dana W.
Thank you for writing this review and letting us know! We are very sorry to hear that you had such an unfortunate experience with the size of your order, as it is never our intention to create inconveniences for our customers and we do try our best to always assure the delivery time stated on our website. Please send your order number to support@chicme.com, we will help you solve your problem. Best regards
Great customer service! Fast communication! Willingness to help! Prompt replies and courteous! Great quality tops and fast shipping! Will continue to purchase from them!
I once bought a skirt on this website. Compared with the current shirt, I love that skirt. The color of this shirt is very unfriendly.
Love the dress and it arrived within a week! I am very pleased with the fit and surprised by the quality. I hope to purchase more items in this website.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it
Sorry for this, we have sent you a message, could you please check?