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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
I got a great package with a long dress. The dress is so nice and fantastic. It is so cool. Fabulous and stylish. I would like to say that it is a big big surprise. Next time, it is so so good. I would like to share this great experience to you. You can find anything you love. Best online seller.
Fashionable Clothes at a good value
I was really happy with the swimsuit and pants I ordered from chicme. The order was on time and the clothes fit and looked just as expected. I will be ordering more!
I have placed a few orders to date with Chic Me and the quality and price of the clothes have been great. I only had one issue with an order that didn't quite look the same when it arrived due to good photography -, but Hannah in customer Service responded the same day and offered a few solutions. Whenever I responded she was fast to answer and friendly. I judge companies very much upon their customer service and Chic Me has never let me down.
They don't respond, No customer service, no refunds and say they will. Estate you in 24 hours, it's been a week wtf? Do not buy! Buyer beware!
There are so many good things here with high quality. It is so great with well size. There is no need to return to exchange. I love it very much. Just find new things here. You will love it. Best seller and best online shop.
I read reviews before purchasing from here. I saw good and bad, a lot of bad. I won't lie. I was worried about it after I purchased about how the material would be, how would things fit, I was especially worried about the shipping seeing as so many people posted about issues they had...
I 100% had a great first experience! It came earlier than expected, I downloaded the app and was able to follow where it was at the entire step of the way! I got 10 items for less than $100 and every piece was in good condition. The material was great for some pieces and good for others. I also ordered some sandals. Bottoms were a bit snug, but I am going to order up a size next time to try to adjust that. I only ordered shirts, and dresses in medium and the size was perfect!
I will be purchasing again!
Thank you for a painless online experience.
Very nice marterial and just as pictured. I LOVE IT, it fits great and showed up super early. Super soft, super cute dress. Fits like a glove.not super stretchy, thought
I did love the sneaker I received, the bottom of the sneaker was comfort and soft. Just like walked on the cotton, the quality is better than some other sports brands. So impressed about them.
No problems at all with the ordering process. I love that there are always sales or coupons readily available to the customer. I love the variety of styles you offer, for all shapes and sizes too! I have placed 3 orders as of now and am extremely happy with every item I have bought from you guys. The shipping is fast, and when I didn't notice the shipping estimate they offered for me to exchange my already purchased item for something that would arrive sooner.
Good quality & excellent service. I had a size problem that the customer service promptly addressed. Delivery is about 2 weeks as advertised.
Wonderful material! Beautiful, even better than the picture, The items came perfectly packed and the customers service are always available to resolve any problems.
If you're looking for affordable, on-trend clothing- chicme is amazing! I'm an extreme bargain hunter, and there are so many items on their website for super low prices- you can even get a lot of cute tops for $9!:-D
I am extremely happy with their service.
I live in Netherlands.The goods arrived within two weeks and was delivered right to my door. I did not even have to pay any customs duties.
Each item was individually wrapped and all great quality.
The follow up support is brilliant and everyone is super helpful.
I will definitely order again.
Do NOT order from this site. I ordered a dress that looked very cheap made and was as thin as a piece of paper. The day after I received the dress, I contacted them about sending the dress back and receiving a refund and they have offered me a 30% refund. I am in the process now of trying to get ALL my money back minus the $3.99 shipping.
Hello Carrie F,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order
Could you please send your order number and problem to the email address:support@chicme.com?we will solve your problem soon.
I ordered from Chicme, and had a good experience with them. All my items came as described, and I had the expedited shipping, which wasn't too long of a wait. The quality was nice and the sizes were pretty accurate for me personally. Advice when ordering is pay attention to the size chart and measurements along with what the clothing is made of to get the most accurate fit. Will repurchase again from them.
Chicme is a great place to purchase quality items at an amazingly discounted rate. The customer service is friendly and always very helpful. I have brought many different things on this site and they are exactly as they appear in images. I buy dressed for my sister and all the measurements and size charts are correct. The sent items are packaged well and time of arrival is close to what the site rate states. My sister loves this site and I do too.
I am suspicious about everything of this site but when I received the items what I bought, I am glad that I did not give up such a good boutique. Apart From the Size Problems, other things are perfect!
So I think it is still worth to buy, especially their print and beautiful color. Thanks~~~
I really was impressed by the timely response of receiving my purchase. You can rate me as a very happy satisfied customer. I will also recommend others to make purchases as well. Thank you for your services.
It is nice to see a company who is making clothes to order. The choices are professional looking and great styles. It is so hard to find decent clothes these days.
They have a wide variety of products and good customer service, they also have fast and cheap shipping, normally orders from other stores take me 3 months to arrive but in this store it takes only 1 month, I recommend this shop 100%
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it
We checked that our staff refunded you on Sept. 14 and we sent the email to keon.k83@icloud.com, please have a check, especially the junk mail.