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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
The online process was great and delivery time was not bad.
I recive the masks I order... it took a while but it's worthed... masks are wonderful just like on pictures... I will order for my friends more...
Excellent experience from purchase to super fast shipping. Everything arrived very well as I ordered and before the scheduled time, I recommend everyone to rely on
The bikini was small at the top and big at the bottom. I can return it and you can send me the large top and the smal bottom please? Thank you! Have a nice day!
That item did not look like the picture and the materials was cheap I would like a refund for my money and address to send it back thank you
I paid too much money for this cheap looking dress
Not great material but love the design of the dress
Easy yo order, excited for the item. I was a little sckeptic about buying so just tried one Item. I am happy with the delivery and item I will get more.
Easy yo order, excited for the items
The product's not the same. The quality is poor and I don't recommend bye. Never I will shop in this company. Thanks
Nice
Dress 1 - is not as pictured (image looks denim but plain light blue fabric)
Dress 2 - size comes up really big
This is the second time that I bought in Chicme and the quality of the dress was bad and not similar to the picture that was shown at all. Even the size S, was too big.
It to big for the size, so I have to return the dress but I havent information on whether or not I can do the change directly or I have to place a new one
Delivery time was rather excessive, but products were good.
The heels I bought seemed poorly assembled. The very front part where your toes go has a weird curvature.
Ordering was easy, delivery seemed slow, but they come from China, right? Can't expect much speed when they come so far. Masks arrived today. They seem flimsy - I hoped they'd have more body to them. I probably won't reorder.
The fabric is not very good for the price I paid and the color is not what i wad expecting..
The size was too small. Didn't fit at all. Was really disappointing because I was looking forward to having it on.
... just want to make sure if any of these item can be returned?
So far so good... just want to make sure if any of these item can be returned?
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it