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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Delivery took too long and still one item missing!
I received my face masks as ordered but unfortunately the masks do not have an adjustable nose piece so they do not fit well on my small face.
Okay
Size was not ok, only one dress fitted me, although both were medium, but one was not good size, it took time to reach me, but thanks anyway.
I ordered from Chic Me to buy my wife a few things she saw that she liked. The website was pretty user friendly and my order arrived in a timely fashion.
Order took too long I forgot I even ordered. And the mask I ordered with the shield for the eyes was bent and damaged by the way is was put in to the shipping bag.
It took longer than I expected to receive my order but once I did I was very satisfied good quality.
It runs small and it's not the material I thought it would be. Needless to say all I'll wear is the top.
The dress material was morning like the picture advert It was flimsy and not worth the money
Genial
Just first time to order online and I wanna make sure if you shipping same size
Just first time to order online and I wanna make sure if you shipping same size
Package took a lil longer than expected. One item ran a lil big. I'm satisfied except for the delivery and package was open when I received it.
I was pleased with the experience, first time ordering will be back!
I ordered my shoes in my right size and they are too small. I paid thirty bucks or more for a pair of sandals that I can't wear.
Just received my first order loved them had to reorder
My granddaughter saw my first order, i immediately placed a second order. Have gotten so many compliments on your products
Just received my first order loved them had to reorder
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it