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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Nice variety and well made products but a little high on shipping and arrival time was a bit longer than expected. Ordered on 6/26 arrived on 7/16. Due to quality I'm happy with the purchase.
Nice variety but a bit high on shipping
They don't have a return process. Chinese clothes fit totally unpredictable and quality is lame. Don't buy from this company if you order on-line and return items and keep some. They won't help you return. VERY BAD.
Good
Information and pricing is good receiving my order time Good. But sizing what's too small
Easy
These are adjustable just what my sister needed. Quality is good and she loved her masks.
I have wide feet so to me, ordering these shoes was a gamble. I ordered the next size up and it was perfect!
The masks are great! They are comfortable. I've gotten many compliments and asked where I got them. I told them to go on line to ChicMe!
I ordered shoes that were size eleven but when I received them they did not fit. They fit my daughter who is a size ten.
I couldn't pick the colors I wanted, would say I choose black. And I got this to wear on the Fourth of July, but it didn't arrive in time. I would of ordered more, but I wasn't able to get it to let me order anything but black, where I had a choice.
I couldn't pick the colors I wanted, would say I choose black.
The part that will stop me from ordering again is the customs I had to pay ($24) That made it a much more expensive item!
Order took a long time to receive, and only one notice about being shipped weeks before arriving.
Easy. Fast
Process was great and I received my product in a timely fashion
Products as pictured. Fast delivery. Credit card verification before the order place. Very satisfied.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it