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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Didn't get it you brought me a few items where is the rest of my order? Missing several items
Order had delayed shipping. When I received confirmation shipping email still took a long time
I'm experience was horrible I was promised 2
3-5 days shipping I didn't receive my order until 3 weeks after I ordered.
I can't actually comment on the product because I haven't received it yet. Almost been three weeks. I know things have changed due to this covid bullsh** but Amazon still seems to be able to keep up in a few days. Easy shopping experience and if she likes the product then I can comment on it.
These products take at least 4 weeks to arrive they often don't arrive and come in the wrong size when requesting information on non arrival they reply in chinese or not at all, it is a shame as their products are quite nice if and when they arrive, I am still waiting a track suit I ordered over 8 weeks ago have tried to contact them with no success so I will not be buying from them any more
I ordered this dress February 26,2021 and I still didn't receive it or have any information about it and today is March 20 2021 almost a month later I never received my package but they emailed me asking for a review. Here's a review guys this website is a fraud so ladies do not order from here AT All. They don't even have a proper contact number they have is a whatsapp number to text them to contact them SMFH.
The dress looks great. I only wish delivery time was faster. Took longer than I expected.
I purchased an item on Feb 26. It's March 20, and they didn't send the item. Neither an excuse or explanation for the delay. I found in the page, a warning that they cancelled for the moment the sending because Covid-19.
But they are still sealing and taking money from the customers!
I paid for my item, that was in stock when bought and paid for. 2 weeks pass contact customer service, they told me it was out of stock and would be back in stock in a week. A week passes and guess what my ALREADY PAID FOR ITEM was still out of stock. They didn't know when they would have more and all they could do was offer me a refund.
I ordered this product about a month ago and after very little order updates I still have not received my product, so I don't understand why I got an email asking about an update on my order.
The hear t shirt not tshirt. Silver lame hearts not silver just appears so in photo. One item did not arrive. Shipping pricey
Can't give an honest answer due to me not receiving any of the 5 shoes I ordered over a month ago
Horrible cheap clothes takes months to get still haven't gotten all my order
Been three weeks since ordering. Never got my items and I already went on vacation and came back. Now I need to worry about the hassle of returning them..
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it