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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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I would like a refund on these cheap quality clothing that are made for doll babies.
The customer service reached out quickly and thank goodness I received my item before I went out of town. However, the other items I had to cancel because of low stock :(
Experience is unprofessional. Still waiting on a response to my email about my refund
Ware kommt ewig oder gar nicht, obwohl anders versprochen
Fast shipping very pretty dress. Will definitely order again
This was my first time shopping with you all and my item come in a short time love that and will shop with you again...
I waited a month to get thte product which is not bad as long as it comes before a wedding this month. Which is why I ordered it. But then when it did come in it wasnt even what I ordered! Completely different dress and horrible material. So even if I was to decide I'd use it for the wedding it's horrible quality.
Fast delivery, accurate sizing and appearance. Good service
Too small, poor quality. All clothes waist are to small
It take to long to ship and and the material is not what I thought it was... for the price...
The shopping experience was exceptional. All styles of dresses were extraordinary as well. The prices were very reasonable for all the dresses that were available.
I'm unhappy with the experience, no update on my order.
It took to long for me to receive the items. I didn't like the material for items order and there was no label inside clothing to tell you how to wash/clean items.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it