• Chic Couture Online

Chic Couture Online

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Chic Couture Online has a rating of 2.74 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Chic Couture Online most frequently mention store credit problems. Chic Couture Online ranks 198th among Women's Clothing sites.

  • Service
    12
  • Value
    12
  • Shipping
    12
  • Returns
    10
  • Quality
    11
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
12
See all photos

What reviewers want you to know

Positive highlights

  • As i work in customer service, i understand it is impossible to make everyone happy.
  • I have returned a few that I didn't like and had to pay for the shipping and then receive a store credit.

Critical highlights

No critical highlights yet

How would you rate Chic Couture Online?
Top Positive Review

“Best oufits ever”

JolieM R.
4/24/19

I used to buy from fashion nova (I still sometimes, they are not bad) but chic couture has become my favorite, first order was too small for me but it was my mistake because I did not check their size chart, so I finally knew that I wear medium, after this I wait every Friday to see they have new, their models are the best and they also have good prices, the only thing is that they dont refund, only store credit, but is perfect for me, I love them, for sure I will keep buying from them

Top Critical Review

“SCAM”

Heather C.
1/15/24

I have never ordered from here EVER. BUT SOME HOW MY CARD WAS CHARGED, I called and got a boy that sounded so high it was making Me sick hearing him talk. I asked him about the site and told him I was charged and never made a purchase. Well he then says "cam I do something for you" completely ignoring me and my questions. I will get to the bottom of this for sure

Reviews (70)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (11) store credit (6) great quality (3)
Thumbnail of user missshariceking
1 review
0 helpful votes
February 23rd, 2024

I ordered a set that costs $200 for my birthday trip and it arrived with super glue everywhere! It smells like glue. One area near the sleeves already has thread unraveling. I wouldn't make it through the night. Then when you call the number it sounds like you've reached a cell phone number. Knowing that outfit was sent below my expectations and made extremely cheap, I still have to pay to return it. I will never, ever purchase from them again. I've told my friends as well. This company should be ashamed of themselves. The clothes are overpriced. I hope this catches up to them. It's really not fair. You have 5 business days to return for a store credit. This is what you call robbing people. Most companies give you 30 days and offer free returns. I'm so mad that I even gave them a chance. 🥺

Tip for consumers:
This company needs to be shut down.

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherc523
2 reviews
0 helpful votes
January 15th, 2024

I have never ordered from here EVER. BUT SOME HOW MY CARD WAS CHARGED, I called and got a boy that sounded so high it was making Me sick hearing him talk. I asked him about the site and told him I was charged and never made a purchase. Well he then says "cam I do something for you" completely ignoring me and my questions. I will get to the bottom of this for sure

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericar437
1 review
0 helpful votes
January 4th, 2024

I brought to V neck long sleeved tops from Chic and a tunic mini dress which looked so sophisticated in the photo on the Web page. It has a square shoulder and an oversized frill as a mock shirt. The cut of the garment was really nice. I received the tunic I ordered and it is a totally different pattern. The frill is half the size and the lovely square shoulder has been replaced with a round shoulder making the garment look cheap and nasty. The gold buttons have shrunk and it's far to big, just like an amateur has sown it. The V necked long sleeved tops are a cheap cotton where as in the photo on their Web page the material is a shiny material with a boarder around the VNeck. It looks lovely on the Web page but the reality of it is they short change customers by swapping materials to an inferior material and cut garments on the cross of the material to get as many as they possible can. A waste of money totally. Just cheap aweful clothes

Products used:
A Tunic mini dress and two V-neck long sleeved tops.I don't want any of them.

Service
Value
Shipping
Quality
Thumbnail of user luzm205
1 review
3 helpful votes
July 22nd, 2022
Verified purchase

I paid $92 for a Dress that I have no status on plus they sent me an email requesting a photo ID and a picture of my credit card front and back. This people dont answer the phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user tashap62
2 reviews
3 helpful votes
March 8th, 2022

I ordered a pair of booties, I didn't wear them right away. When I did put them on I took a few steps and the heel broke. Luckily it was when I was inside and not outside. The shoes were poorly made like they stapled them together or something. When reporting the issue the Customer Service was bad also.

Products used:
N/A

Thumbnail of user cristinad81
1 review
10 helpful votes
September 16th, 2021
Verified purchase

I ordered a dress, that came in today. Upon trying on I immediately noticed 2 small holes under the belt. I contact the company & send pictures. They respond by saying I must have done something to the dress because their "quality control department" wouldn't have missed that. Again I stress it's UNDER the belt. So it was very well missed & as a small business owner myself, I know the importance of customer service and accepting if I've done something wrong. The response from them was not only absurd but extremely unprofessional. First & last time I order from them & I will continue to spread the word to others, not to order either.

Tip for consumers:
Don’t use this site. Order elsewhere

Products used:
2 dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user aubrieb6
1 review
2 helpful votes
August 24th, 2022

If you're over a size 10 don't bother - they have about 3 outfits in any sizes larger. Major disappointment because even at first glance I would buy 20 outfits from here.

Thumbnail of user titanniah
2 reviews
45 helpful votes
June 5th, 2019

Their clothes are very misleading. They may look good on the models, but when you get them they look completely different. They don't fit and are either too short or way too long. When I tried to leave a review, it would not let me; I had to try several times for it to finally say that it was pending. I also think their reviews are fake. I don't plan on buying from them anymore.

Thumbnail of user nancyl1863
1 review
2 helpful votes
April 26th, 2022

I spent $99 on a top and earrings. First of all sewing was so bad looked like high school kids work. Strings all over coming off. I ordered size 2xl and it was like a small in usa sizing. Cheapest material ever on both top and earrings. I have it away to one of my tiny students. Ever buy from them again.

Thumbnail of user src3
1 review
9 helpful votes
February 17th, 2021

MY ITEMS WERE 250$ and as soon as I received them, the packaging was damaged and the clothes looked like they were worn before being dispatched. And their customer service is HORRIBLE! Not worth it. Now I'm stuck with clothes I can't wear because it's like they came off someone else's back and they don't seem to be bothered!

Products used:
NONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user shermaa1
1 review
20 helpful votes
November 19th, 2020

I ordered an item in April 2020 the item was never delivered and it shows on my account that the item was delivered, I contacted them throughout the months asking for a refund. I was told that until the item wasn't delivered back to their warehouses I cannot get a refund and up to this day 7 months after I was never refunded. I am disappointed in chic couture because I have been a customer for over 5 Years and this is the payment I receive

Thumbnail of user nikkj
1 review
4 helpful votes
February 7th, 2022

Lied and stated the product was inspected before being shipped. The dress was cut and thread coming out.

Tip for consumers:
DONT BUY ANYTHING

Products used:
Dress

Service
Value
Shipping
Returns
Thumbnail of user justiceo1
2 reviews
29 helpful votes
March 18th, 2019

I am wondering why this site has the most expensive price but very poor quality. Dont get me wrong. I paid 1 dress it cost $115 and what i got is like something i can buy for $30 on any chinese website. The customer service also very rude. How come they still running? Smh

Thumbnail of user naylad
1 review
34 helpful votes
September 1st, 2018

I brought a set and the jacket came dirty. I emailed them and they stated that they couldn't see nothing just like that, instead of apologizing for the inconvenience.
I was not asking them for my money back or a return, just letting them know what happened. I do a lots of online shopping and honestly I have never had any problems. " Not believing what I'm saying" first and last experience with them.

Thumbnail of user christinah747
1 review
10 helpful votes
June 10th, 2021

I highly recommend caution with this company! Their customer service is the worse I've ever seen! I made an order with them and within 5 hours, sent a message requesting it was cancelled. The attendant confirmed the items were not yet shipped. But she refused to cancel the items. I told her I did not want to receive them. Apparently the company shipped the items anyway. I never received them. And now I am in this crazy frenzy to place a claim with the USPS because the company refuses to address the dispute with my credit card company. Not only did they charge my card without my consent and provide deplorable service, but they are refusing to address the fact that I did not receive the items. I highly recommend caution with use of this company. Chic Couture is a scam company who has policies and procedures in effect that solely benefit the company. The company has no concern for its customers.

Tip for consumers:
Caution — this company has absolutely no customer care. All it’s policies solely benefit the company

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user rc456
1 review
6 helpful votes
April 29th, 2021

I am soooo dissatisfied I thought you guys would have at least been legit and the customer service is terrible I'm done purchasing from these fake boutiques the outfits are not true to size and I am smaller in size than the model and can't even get the actual size that I purchased for spending over $100

Tip for consumers:
Stick to what you already know these up and coming boutique ain't nothing but some scamming $#*! $#*!es trying to get rich

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user dimitrar
1 review
48 helpful votes
September 21st, 2018

This is the second purchase from which the quality of the seamstress work is awful, it is as if they don't even care. I order a white jumper to wear to an all white party I opened it to the night of, big mistake I should have checked this before the party, the thread was coming apart at the seams. I contact the company, they were no help stated the garment did not come to me this way... I was livid because I know for a fact it did. They offered no assistance and were in my opinion accusatory. The other garment I purchase was a dress to wear for a Valentine's day date, also the threading, horrible, they did refund my money for this one. I will never order anything from them again, they have surely lost a customer.

Thumbnail of user claudiab103
5 reviews
45 helpful votes
February 19th, 2019

I bought $100 value of dress, i open package just 2 hrs ago. And F***! What is it this trash? They edit the picture too much. Way tooo muchhh y'all this dress even will only cost 20$ if i buy from amazon! Crazy! And THEY DIDNT OFFER REFUND. Who the F want the credit? I dont want to buy with them ever again

Thumbnail of user lindaa861
1 review
18 helpful votes
July 5th, 2020

I bought clothes from this website back in Nov 2019. All were on sales, with extra 75% off. So I got clothes for almost $1600 and paid $400.
First of all they shipped my things in 2 boxes without telling me. I had to call to find out why I did not receive all my clothes and that was when they told me they split the things in 2 boxes.
Secondly, they put the original price on the packing slip. Not the sales price, and not the 75% off price, but the original price. I was asked to pay over $300 as custom duties when I received the first package and over $700 when I received the second one. The packing slips on the 2 boxes were the same.
I ended up not receiving one of the skirts I ordered.
Thirdly, most of the clothes I bought do not fit, they are mostly small and I cannot even wear them. I am never buying from this site again

Thumbnail of user kattieirowai
1 review
18 helpful votes
December 14th, 2018

This is the last time I will order from your boutique, one time I ordered a jump suit, one sleeve was longer than the other, the other time I order the gold belt, the chains all fell apart, couldn't use it, this time I ordered this rose gold sequin jumpsuit, I tried it on, as soon as i was taking it of, the zipper handle fell off! I mean I paid a $100.00

Thumbnail of user jacindad
3 reviews
20 helpful votes
December 17th, 2018

I got my package today. I am surprised how come 100$ dress look like its only 25$. Cheap look. Terrible sewn and OFC no refund. Never again!

Thumbnail of user timitram
1 review
12 helpful votes
March 20th, 2019

I've been looking at this company for a long time admiring the clothing and said I would be definitely buying from this store. Vacation came up I ordered over 400.00 worth of clothes my items finally arrived and I was so disappointed and devastated because my trip was in a couple of days the clothes was so cheap looking poor quality something you can find in a flee market I had to write this review to help other women if you don't mind cheap quality clothing buy here but you will paying an arm and a leg you might as well go to a flee market if your a woman that is into quality, run you will be very disappointed. I will never buy from this site again! They ask me to give a rating wish I can give a zero but I'm going to give a 1 star because I have no choice.

Thumbnail of user yahvis
1 review
6 helpful votes
July 14th, 2019

Chic couture is scamming! This is by far one of the worst purchases I have ever made online! This is not even the same as the pic! Very poor cheaply made shiny material! Don't buy it!

Thumbnail of user toneishab
1 review
3 helpful votes
June 19th, 2019

I've tried shopping here several times & always have issues with my stuff when I receive it. The last order I paid $100 for. It was my birthday outfit & it had a big hole right by my butt when I put it on. The material used on these items is extremely cheap

Thumbnail of user chioman2
1 review
11 helpful votes
January 24th, 2018

I paid for priority shipping for some outfits I bought for a vacation. I receive my items 1 week late after I came back from my vacation. I needed to but new outfits last minute from the mall. I called the company several times to complain and they were extremely rude. Would not at least refund the extra shipping i paid for. The worst part is that the dresses ended up looking really cheap. Their material is poor quality and has thread strings coming off. Come on! For a dress that I paid $100 for? Please stay away from these people. There are better stores to shop from.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shop women's clothing and statement jewelry at awesome prices. Many colors, styles, lengths; strapless or mini, daytime or evening, bandage dresses, Jewelry and Accesories

How do I know I can trust these reviews about Chic Couture Online?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Chic Couture Online?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business