Chess.com

It was nice for my 9 years old son to play and learn from this place until they closed our account. We send the appeal to ask the reason why they closed the account, but they just simply said we get outside assistance. We are so sure we did not, but they said that we probably did not notice we did break the rule, and they would be happy working with us for the account if we admit we did. So I ask them to identify which part we did wrong because this is not about the account, we would like to learn a lesson for the future. But the director of support refused to say the details. His reason is that is according to the non-disclosure policy. I doubt about it because I did not sign an agreement like that when we signed up the account, I ask him to send the link of non-disclosure policy we could learn. He declined. I checked online from chess.com, I did not find non-disclosure policy, but I do see the fairly play, I asked him to highlight those we had a problem, but he ignored our requests and told us that we could move to other chess sites, and then never responded my email. We were so frustrated with this kind of support from chess.com. I need a follow up with this issue, not just because I paid 99$ for Diamond Membership, but also about we need to be clear what I have done inappropriately, and we could learn a lesson in the future.

Platform crashes all the time making you to lose games on time!NOT good at all! It appears that its from their server but still you have a loss on time.

I love chess and this app looked perfect. Having opened an account, work summoned and it wasn't until a few days later I was able to play my first game. To my great surprise, I found that my profile had been blocked - with no explanation. I wrote to support who got back to me in a rather condescending email and accused me of cheating.

They told me that they would offer me no evidence (they were very confident in their "investigation team") but that if I apologised for indescration they would give me a second chance. This, I must note, reminded me of being drummed out of a fundamentalist religion for asking questions!

I held my tongue I wrote a polite email back asking if it was possible that someone else used the account (which is surely what must have happened) and asked if they might delete the account.

Rather than a "yes of course" or a "sorry to hear that" email, I got another off colour response pointing out that "It looks like the first game was a daily game played on the same day that you created the account"!

I had to put some thought into how to respond to this - at this point I felt more like a school child being accused of throwing the ball at the window on account of the fact the teacher now had *the ball* in their hands.

I have asked chess.com to delete all my information and I now wish to have nothing to do with them - I have suggested to them that they think about how they respond to allegations (with less assumption and more listening)... nevertheless be careful if you engage with these people... something doesn't feel quiet right.

I hve bad experience played with many cheaters at this site. They know a spcific key that makes the game ended as they won while the game still running. I faced this situation many times and I reported all of it but no one come to me and also I am loosing my points and time playing with cheaters
I am very disappointed and will not play here anymore if I did not get back the points I lost with these cheaters. Attached photos for my last 2 games
YOU ARE LOOSING YOUR CHRIDABILITY

My opponent put me in a stalemate. I could not move, so the clock ran out. Apparently, the program does not detect stalemates. Support can't detect stalemates either.

1. Too many cheaters. I estimate 40% of the people below 1400 rating are cheating using databases for opening moves, computer programs to help with continuation in the middle game, and engines in the endgame.

2. Because there are so many cheaters. People like me who are between 1400 and 1500 are stuck in the 1100-1200 range wondering why we can't beat someone who is 1100 consistently.

3. The only app on the market that lets you move and premove illegal moves just so you can hear a buzzer indicating you can't move there. Why? It's a waste of time. We're playing on mobile devices. It's easy to fat finger moves.

4. The move confirmation button is over top of the back and forward buttons. So sometimes you can't use the button without hitting the back and forward buttons. And even if you mastered that skill, the move list is micrometers from the button so you can accidentally hit those and go back even further.

5. The GUI is glitchy and Over crowded with information that should be present only in review. You can tell it was made by people who don't play chess seriously.

6. Latency issues. I make a move it takes 6 seconds off my clock and my opponent makes 5 moves within 3 seconds. This is a huge problem.

I even caught someone that I suspected was cheating that got his account disabled in the photos. Even if they don't cheat the whole game. They will use an engine to get them out of a tough situation at any point in the game

This site has become yahoo games to me. I can see a future where there is no one there for the fun of playing chess but just to troll the people who are real players.

With or without membership they offer a very professional website offering the game of chess and expert advice, training materials, and an opportunity to play live or play a move a day game.

They put against their robots so you won win any games and so they offer you a membership so you can improve your tactics lol. Disgrace for real chess players.

Long-time user, first-time reviewer.

The new UI(s) have taken things down several pegs. The features have been removed, and the usability is gone.

What's the point?

I am very passionate about this game. It's chess, I find it disgusting they have however many people on payroll and make you pay for memberships to turn around and not have any customer support number. They have a monopoly on chess and charge for memberships and employ people but don't have a way to contact them. I find it disheartening to know chess is in the hands of such a scummy and greedy corporation. I don't have my password so it won't let me pay money for the membership. Laughable. I just want to have access to the tools they posses to help me improve. Thats it, I'm willing to pay for it but there is no support so there's no way for me to rectify the situation. Ridiculous. Scummy corporation that has a monopoly on the game and dosen't have the best intentions for the game at heart. The entire staff should be fired and sued. This is not the direction chess should be headed towards. Scummy, scummy capitalists in charge of this trash website. I love the game but just like the goverment, I love the game but hate the gatekeepers. Trash staff. The CEO should be shot.

I had a premium membership for nearly two years. It was closed with no notice and no explanation. I received no response after emailing the company per their instructions. So I went the BBB site which showed similar unresolved issues. BBB grades chess.com with an F. http://ow.ly/TUtUh I concur with the grade.

I am a grandmaster and used an anonymous account. Several of my chess associates have complained about unfair treatment by chess.com by abruptly closing their accounts with the accusation of unfair play. Their protests were met with undocumented accusations, and sometimes with immature character attacks. These associates have claimed that chess.com long tolerates much unfair play by many participants but overreacts to complaints of some preferred players when they lose on the site. Chess.com has been sued in US district court over such a pattern. Rather than disclose any documentation of chess.com's allegations of unfair play it chose to settle out of court.

I have witnessed chess.com arbitrarily changing elo ratings of many, many players to give the appearance that preferred titled players have the highest ratings.

The timing of the live server is flawed and not conducive for competitive bullet/blitz games. Repeated complaints have not adequately alleviated this problem.

In my opinion chess.com is engaging in a degree of fraud. Whether it rises to levels sufficient for conviction of civil or even criminal violations, I do not know.

However I can say that serious chess players should avoid the site and take their money elsewhere.

They take your premium money and do not invest in their operation in order to handle the traffic they have. Millions of new "subscribers" (free) account to a DNS attack and most of them are "gamers" and not chess players, using engines to cheat for the "score." So, a paying member cannot access the site, period, nor the premium features they paid for, then they are cheated by the millions of DNS free members who can just create a new profile and come back and cheat again. Chess.com will not deal with obvious cheaters because that would be admitting to a problem that they would have to deal with, and they don't want to deal with it. They want to take your premium money and give you nothing in return but free member cheaters. SUGGESTION: Premium players should be on their own server(s) and have the ability to only play against other premium players who care to support the site. Let the freeloaders suffer 503/DNS errors and let the paying players enjoy the fruits of their contributions to your site.