CheggReviews 457

Beware! If you purchase a book from this company they will sign you up for a subscription and will not reimburse you for the charges!

Like many others i wanted a little help with my work, so i decided to sign up for a subscription. However, it ended up being a horrible decision. It wasn't very helpful. I tried to cancel the membership for 2 months but they still kept charging my card. Not to mention i could not access any of the material during this time and it said i did not have a subscription anymore. YET MY CARD WAS STILL CHARGED. They did not offer me a refund and had nothing to say about why this was happening. DO NOT GET A CHEGG SUBSCRIPTION!

This company, like many other subscription service companies continue to charge until cancelled. I urge everyone to cancel their subscriptions now before they forget later and have the same unpleasant experience as me. Great revenue model Chegg.

Do not trust them they keep debiting your account even after the subscription has ended and you have sent numerous emails to cancel it.

Chegg is horrible. It is better to spend the money to purchase chatGPT services, rather than subscription in Chegg. All answers are AI generated answers and very poor customer supports.

Can't have your browser clear cookies but if your computer keeps registering as a new device they ask you clear cookies.
Shouldn't try searching for your answer through Google and click on their link could register as a new device.
Don't use multiple tabs, or different browsers.
Way too many things you shouldn't do because it registers as a new device. Including travel because going onto different internets could register as new device.
Too many new devices they will suspend your account and when you ask about it, they can't even give you the actual day or issue.

I was told my account got locked on 4/5/24 around noon. While it was still 4/4/24 in the afternoon. There is no place in the world that it would be noon on 4/5/24 at the time I called. It would just be early am on 4/5/24 for most of the eastern world. Had to look it up later and the latest time I could find was 10am on 4/5/24 in I think Suva. Doubt they are based there.

Ask way they go through all the possible reason an account can get lock. With advice how to prevent it in the future. So, hope you are not a student who travels or has to use public computers for your homework.

While the app is excellent and extremely useful, to cancel your subscription is the opposite. I canceled my subscription in December and have been charged the last three times since. When you do talk to a person they cannot help, all they can do is file a request for you. It should not be this difficult to calcel a subscription.

I made the mistake of going to this website for help with my programming homework, that was a mistake. Firstly, you are able to freely view questions without an account, but you must make an account to view answers. After making an account, it will not let you view answers or use the website unless you pay a monthly subscription (your choice of $15 or $20). Nowhere on the website does it say "You must pay to use this service." It acts like it's free until after you make an account.

If you want to cancel your account? Good luck. I tried cancelling it immediately after realizing they were trying to get money out of me, and am unable to do so. I get stuck in an endless load screen, error messages saying "Try again later", being bounced from one screen to another, being "timed out" after 5 seconds, and so on. Thankfully, I used an email I only use for questionable websites, so it isn't linked to my banking information or anything of that sort, but good luck cancelling to anybody who HAS given them money. If it's this hard (maybe even impossible) to cancel my FREE account with them, who knows how hard it will be to cancel an account that you linked your banking info to.

Don't use this service/business. There are loads of free options, (Khan Academy being the best, IMO). I would trust Quora or Yahoo Answers sooner than I would trust this site. -10 out of 100.

-Edit: I wish I had looked into this site 20 minutes ago. According to the Better Business Bureau, Chegg.com has had 500 complaints in the last 3 years (likely in relation to refusing to cancel subscriptions), 120 of those in the last 12 months alone. The FTC brought forth a complaint against them in 2022 for data breaches that exposed millions of users' data, including social security numbers, emails, and passwords. They were storing information in the cloud unencrypted. They were apparently also cited for not allowing people to delete accounts and were ordered to do so, but from my experience, they are still not complying with this.

If you've read this novel so far and have made an account with this company -- change all your passwords. If you paid for an account with a credit card and they are refusing to cancel it, dispute it with your CC company, and file a complaint with the Better Business Bureau. Best of luck, all!

They continue charging me even after I deleted and cancelled my subscription. I cancelled my subscription in Jan and cancelled after I was dissatisfied by the response, I'm still getting charged.

This website used to be lit! Now it's just plain old lazy website scamming. Like how much I can't find anything about my topic, course, or even the question like before. I have to input the questions for the AI to verify my options. Before I would get questions back to back related to that same topic, now it's used less. Can't believe I spend $21 for this

You have to keep renew to use the service what a bull$#*! website, I am using chatgpt after this month.

As a long-time user of Chegg Homework Help, I am extremely disappointed and dissatisfied with the recent changes to the website and the overall level of service provided. My experience with the new website design has been nothing short of frustrating, characterized by malfunctioning features and poor usability.

Website Design and Functionality Issues

The new website design is not user-friendly and does not function properly. Navigating through the platform has become a cumbersome task, with features often failing to work as intended. The overall user experience has significantly deteriorated, making it increasingly challenging to find and access the necessary study materials and resources.

Ineffective Customer Service

Attempting to seek help from customer service has been an exercise in futility. Long wait times coupled with unhelpful responses have only added to my frustration. Despite reaching out for assistance, I have been met with a lack of viable solutions to the issues I encountered while using the platform.

Lack of Compensation for Non-Functional Services

Furthermore, there is a distinct lack of compensation for services paid for that do not work. Despite paying for reliable access to study materials and academic support, the platform's inefficiencies have left me without the benefits I rightfully paid for. The absence of any form of reimbursement or compensation for the subpar services provided is simply unacceptable.

Incoherent Support

Additionally, the lack of communication and coherence among support agents has been evident. It is disheartening to experience a disconnect between different support representatives, leading to unnecessary repetition of issues and a lack of efficient problem resolution.

Ineffectiveness of AI Help Bot

The AI help bot, which should ideally provide efficient and relevant assistance, has proven to be equally ineffective. It merely regurgitates the same advice as the human representatives, offering no additional value or innovative solutions.

Conclusion

Overall, my experience with Chegg Homework Help has been marred by the new website's design flaws, unhelpful customer service, absence of compensation for non-functional services, incoherent support, and an unimpressive AI help bot. I am left feeling deeply dissatisfied and disillusioned with the platform's deteriorating quality of service. It is my hope that Chegg Homework Help takes these criticisms seriously and works towards rectifying these issues to restore its reputation for providing reliable academic support.

Chegg is not hiring real tutors anymore. All of the questions are being answered by some kind of an AI system and the answers are completely irrelevant to the question. Do not waste your money.

They claim you can purchase an etextbook to KEEP. This is a complete lie. If I couldn't keep it, I would have purchased it from somewhere else! They make you pay a monthly subscription to access your textbooks and don't allow you to download any type of version of the etextbook. After looking through the rest of the reviews, I believe this company is a scam. I can't believe they have been around for so long and getting away with this nonsense.

I have used chegg off an on for years, every time I cancel my account, a couple of months go by and then they start charging me again. They refused to give refunds because on their side there is 'no history of cancellation'. This is a reoccuring scam, Im guessing they wait two or three months and start charging you again, hoping most people don't check their statements. Additionally, the last couple of times I have used chegg, most of the help/answers have been wrong.

Purchased this subscription for some continuing education and asked 45 questions and received answers for about 42 of them. Unfortunately only 19 of the support items received were correct. Also all of the responses were stamped "expert approved". The next day I requested a refund and it was denied. Chegg told me to go grade their responses and provide with the correct answers. Chegg appears to be a scam. Do not waste your money

DO NOT ORDER FROM CHEGG

Worst experience ever I ordered a book for my daughter. The textbook changed so I proceeded to contact them and because it was over the 21 day return policy I couldn't return it which is fine but they told me I had to try to sell it on my own and couldn't even give me a credit so I can purchase something down the road and I would return this so this way I don't lose and they wouldn't lose. Customer service
Knew nothing the worst experience ever. Needless to say, I will never be ordering from them again.

Be aware! Chegg double charges you for one monthly subscription and refuses to credit you a full refund. If you sign in with regular email and through apple hidden email or if you use two different devices, you will be charged twice because you create a hidden account. We have canceled hidden accounts twice in the past and after a few months charges popped up again and they continue to charge you. I cannot believe that Chegg is getting away for so long ripping off and stealing from college students. This is totally criminal and should be investigated!