Jasmine G.

As a long-time user of Chegg Homework Help, I am extremely disappointed and dissatisfied with the recent changes to the website and the overall level of service provided. My experience with the new website design has been nothing short of frustrating, characterized by malfunctioning features and poor usability.

Website Design and Functionality Issues

The new website design is not user-friendly and does not function properly. Navigating through the platform has become a cumbersome task, with features often failing to work as intended. The overall user experience has significantly deteriorated, making it increasingly challenging to find and access the necessary study materials and resources.

Ineffective Customer Service

Attempting to seek help from customer service has been an exercise in futility. Long wait times coupled with unhelpful responses have only added to my frustration. Despite reaching out for assistance, I have been met with a lack of viable solutions to the issues I encountered while using the platform.

Lack of Compensation for Non-Functional Services

Furthermore, there is a distinct lack of compensation for services paid for that do not work. Despite paying for reliable access to study materials and academic support, the platform's inefficiencies have left me without the benefits I rightfully paid for. The absence of any form of reimbursement or compensation for the subpar services provided is simply unacceptable.

Incoherent Support

Additionally, the lack of communication and coherence among support agents has been evident. It is disheartening to experience a disconnect between different support representatives, leading to unnecessary repetition of issues and a lack of efficient problem resolution.

Ineffectiveness of AI Help Bot

The AI help bot, which should ideally provide efficient and relevant assistance, has proven to be equally ineffective. It merely regurgitates the same advice as the human representatives, offering no additional value or innovative solutions.

Conclusion

Overall, my experience with Chegg Homework Help has been marred by the new website's design flaws, unhelpful customer service, absence of compensation for non-functional services, incoherent support, and an unimpressive AI help bot. I am left feeling deeply dissatisfied and disillusioned with the platform's deteriorating quality of service. It is my hope that Chegg Homework Help takes these criticisms seriously and works towards rectifying these issues to restore its reputation for providing reliable academic support.