Speaking with CSR is bad due to a language barrier. Also, your side is just becoming more and more hard to understand with all the advertising everything else that's thrust on users I'm about ready to change.
I wish that everything was included before you book, like seat selection and such but overall a good experience
It has been ok. It was a smooth and easy transaction. I ha no difficulties in booking the required flight, for myself and my family.
I can't get my confirmation for rental car which I reserved.
I can't get my seat assignment and I am physically challenged
I can't get my request for wheelchair assist confirmed
Its easy to choose flights and compare prices. I can go back and forth looking for days and it gives options to see on flexible dates.
The agent who helped me was very jive and very good. Definitely I will recommend your site to family and friends.
I I have my flight for today, I arrive early and the person who helped me was very rude, she wouldn't let me talk, my married name is not on my passport, I ask her if I can change it, she says no, I tell her that I called the airline yesterday and they told me that I could change it here at the airport, I tried to do it and explain to her what and it wasn't possible. Something so simple. Well, the drama with my suitcase that is very big, I tell her that is the suitcase that I use every time I travel, anyway, I don't even like the attitude of the person at all.
The airlines determine the rules of the ticket and if they allow name corrections or not. Unfortunately for many years they no longer allow changes to the names even a correction. If we could make the correction we would but as a travel agency we are mandated by the fare rules. We regret your experience was not satisfactory.
I appreciate that all fees are included in the price you see, and that flights from regional airlines (such as Cape Air) are listed, not just major airlines
Easy, clean, and accurate booking process, the chat and customer service is very good! I'll definitely recommend it!
Agent who took this reservation hung up without taking our TSA number.Please advise and have somebody call me so the TSA numbers on put on this resveration...thank you,,So I called back and had a agent put our TSA numbers onto our airline tickets
Thank you universe 🌌 I had a positive experience and would live to continue having great experiences
Good experience. The experience is worth it. No challenges on logging in and getting the booking confirmed
Amazing experience! Very easy to book flights. I love how everything will sent to my phone no documents that I will have to bring.
Trouble with seat selection which still hasn't been resolved. Do I have to wait until closer to the date to select. The per
The first two flights I selected came up as unavailable after I'd gone through the whole process (insurance, credit card info., seat selection, etc.) I ended up paying $400 more than the flight I originally selected in order to get to Spain! I'd call that false advertising and if I weren't in such a hurry I'd be looking on other sights to make my arrangements.
Thank you for the feedback. Airline fares are dynamic in nature and are subject to change based on availibilty and demand at the time of purchase. With people all over the world able to go onto their laptops, computers and even phones to purchase the same limited seats on any specific flight it is understandable that fares, and even flights, can sell out quickly. We regret your experience was not satisfactory.
So far so good. This is the first time I'm using this site and services so as of now my experiences is good and I'm waiting on the end result.
I do not like that it asks for 50 or more characters. However, I did have a great experience searching and booking flights. I just wish there had been earlier departure flights with one-hour layovers.
I had a problem with baggage for one of the trips, please show clearly baggage details when customer is trying to book his ticket.
So far, I have no issues yet. I hope that I will never experience any issues in the future. Please cheapoair, keep it up and improve more.
Overview
CheapOair has a rating of 3.4 stars from 14,949 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair most frequently mention customer service, book flights and many times. CheapOair ranks 3rd among Tickets sites.
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Business History
Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.
Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.
In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.
By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.
Fareportal Highlights:
Fareportal is one of the top 5 consumer-focused online travel companies in the United States
Fareportal is the number 2 online travel company in flight volume
Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide
As of 2019, Fareportal is generating over $4 billion in sales annually
Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process
Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please contact the travel agency for all of those issues we are a blog site and not employees of the travel agency www.cheapoair.com