On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I was not expecting to pay extra for a seat. A ticket should include the price of a seat, unless I am to stand.
I did not want an upgraded seat. Any seat is fine and should be included in the price of the ticket.
So far, so good, no complaints. There was an ease to using the app.
I fly from Wyoming to Florida three or four times a year. Never found anything to complain about.
Ok it's good, but I worried because I thought it's scam... Sorry but I thought...
I can't access the Asiana site to check in online. I need the aisle seat as I am a frequent lavatory user.
Your AI chatbot needs to improve for better answers to the inquiries.
Thank you for your feedback. Please contact our representatives and they will be happy to speak with you regarding your concerns.
Excellent. Easy to use. I usually always go here first, and it usually works out.
They were so kind and helpful. I had an issue and it was taken care of quickly
Very reliable company,I'm very confident I'm very countable whit the service
The search and purchase was really easy and comfortable, thank you.
Had a bad experience tonight. 10 minutes after booking realized the system had booked wrong dates and now cancellation i have to pay afresh
Minimum time spent while searching for flight, Cheap air is good to me that what i said
I entered the correct information but your system did not allow me to put Roman numeric. Asked for help to correct it but my itinerary still showing wrong
Your feedback is very important to us. We regret any inconvenience this may have caused.
Super easy to use. Never had any problems. I would recommend it.
Easy & accommodating. It was a lot more convenient than mainstream web portals
De mi parte nunca he tenido una mala experiencia pero con mi pareja si compre un pasaje por la aplicación y luego a última hora el día de su viaje l
E cambiaron el vuelo y me lo enviaron a otro estado y para poder conseguir escala para poder llegar a su destino
fue un desastre...
The process was fast and simple. I am very happy the service provided
I have never encountered and issue using cheapoair and i hope i never have too. Easy service remarkable, no stress.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your experience is very important to us. Thank you for taking the time.