CheapOairReviews 14,840

CUSTOMER SERVICE IS NONE. BEEN TRYING TO CORRECT LAST NAME & IT IS IMPOSSIBLE, CONTACTED AIRLINES & CANNOT WITHOUT CHEAPAIR CONTACTING THEM. WORST MISTAKE, NEVER USE THEM AGAIN

This company lacks integrity, honesty & customer service. After booking international flights for my family of five in June 2014 for fixed travel dates in December2014, our itinerary has been changed six times. Appauling! Each time the change is worse & I relpy to the emails & wait for over 25 minutes on hold only to speak to a rude rep with thick accents thet cant understand what Im calling about! FRUSTRATED! Never use this website

The most dishonest company I have ever dealt with. They overcharged my credit card by $200. They said sorry and said I would receive a refund within 7 to 14 days. It has been 4 weeks and counting. When you get to customer service (if you can) all they can tell me is that it is being processed. This is the second time this has happened. Once they have your credit card number they will charge it without your authorization. Stay away from this company.

I want to thank Derek for changing our flights as the website was initially confusing about that. I appreciate that we were not charged a $200 fee. Thank you. I will use cheap o air again!

Flight changed without notification (could not continue trip with my husband). Also: offer for discounted hotel associated with flight reservation included hidden fees resulting payment of significantly more than the hotel advertised rate.

No customer service whatsoever. I have never been able to talk to a person. Cheapo notified me of a change in flight schedules. I declined to accept changes, and did what was asked of me to get someone to assist me. No response! Have been on hold for over twenty minutes each time I called customer (what a joke) service.
Never in my life have I experienced such a lack of service!

Scammers avoid at all costs...
Tried to book a flight to Ireland through their site. Went through the motions and it was £136 which was fine. After putting credit card details in it wouldn't accept saying the person travelling needs to use their card, which was my card and I'm flying?
Called helpline and spoke to a man called rosondo. Was told the flight was actually £190, I explained my screen was saying £136, he said would reduce which he did 3 times when I wouldn't accept and said his final offer was £160... Again I explained I went through the process Again and am still getting a price of £136. Agent was at this point rude and told he couldn't help me unless I paid £160.
I refused and went direct to ryan air and got the same flight for £128... This site is a scam and should be avoided, my advice skip these type of companies and go direct to the airline...

This is an appalling company it is surprising they are still operating. I would be very interested in bringing an international Class Action law suit against them to not only bring them to justice and make them responsible and accountable for their actions but also with a view bringing world wide media and social media attention to the way they operate. I would be very interested in others who have the same feelings and would be interested in being part of this process. Pleases express your interest on this web sight thank you. I envisage that facebook would ultimately be a good choice of social networking to ultimately establish the beginnings of this process. Thank you for your support

"Honeymoon Disaster!" We planned all of our trip threw this website given confirmation that this would be an all pre-paid trip we figured no worries besides pre registration with flight room etc. Ending our trip in Maui which we had planned a Helicopter Ride around parts of the island we arrived at Maui Air we had thought since they had taken our deposite of $460 dollars in June we pretty much locked in a spot. Nope! They never knew we were showing up cause cheapOair never sent them the request or any info. Sounds funny right? Whelp long story short my wife has been on the phone with customer service for 2hrs and no one wants to be responsible for the money let alone blaming a whole other vendor for their mistake SMH! Thanks CheapOAir more like poor excuse of customer service don't deal with these A$&Holes if you are desperate...

This is a joke airline ticket site! They will bait and switch you. You will think you are getting a deal, but really its a already clicked box that says your flexible with our dates. What a scam. The best part is when you call them back after 15 mins you think your going to get your funds release; well think again. They will hold your money for 7-14 business days. WOW what a scam! This is what they emailed me?
Thank you for choosing CheapOair.com for your travel reservations.

Your reservation with booking # ******* made on 09/05/2014 has been cancelled on 09/05/2014.

Any charges or authorizations made to your credit or bank card will be released within 7 – 14 business days.

Thank you,
CheapOair.com.

These folks don't know what customer service is. When I called in to make a flight chance I was put on hold (someon answered asked how they could help, listened than please hold) for over 45 minutes before I hung up. I emailed them while on hold which is what they ask you to do and 3 hours later with no one calling me to discuss they closed my request saying it had been resolved. Be careful! They're playing a shell game.

These guys are sneaky! We bought two return tickets to South Africa in August 2014 for travel in November 2014. The following day they contacted me to let me know the airline changed the itinerary. The agent was not able to find a flight for the same price that would get me to my destination when I needed it too. While I was on the phone with the agent I pulled up their website to see what I could find. I found a flight with the correct dates for about the same price I paid for the original tickets. What the website displayed was apparently no longer available. I refreshed my browser several times. The same itinerary kept popping up. This means that they lure you with cheap tickets for flights that are no longer available. Once they have your money, they can charge you a cancellation fee or up sell you to a more expensive flight. I am reporting these guys to the BBB.

Cheap-o-air are bait and switch experts, and if you ever miss your flight, they make life hell for you, and will give you a refund, in one or two months after you pay an extortion fee of $200.00 for the refund. They won't even take the refund amount and put it towards a different flight. They expect you to just make other flight arrangements with them and wait one to two months for your refund. If they do this to enough people then they can make a lot of interest and using your money to do it. It's a racket. The the first time they did this to me was when I was changing my flight date, and the second time was when an accident on the highway kept me from catching my flight on time. I'm done, and will use KAYAK from now on.

I made a reservation 6 months in advance for a trip to Kodiak. After cheapoair changed my flight once which wasn't a huge deal I called them to see about returning one day early. It was at least a month before the trip was to take place. After a 40 minute hold I get the full on Indian call center. No big deal other than my rep's English was second grade level at best and as if that wasn't enough it sounds like there was a riot going on inside the office. I press on and explain that my work was cut short and I'd like to come home a day early, the reason is my wife is days, maybe hours away from giving birth to our first child. I also did not mind paying a few bucks extra on top of the 1200 bucks I had already given them in March for an August flight. They could care less. Worst service ever. All I was offered was if I canceled I could get a refund in cheapoair credit good for "most travel"? Then I could book an entire new trip. Really? Now as I sit in my room in Kodiak(hoping I do not miss the birth of my son) I can't check in to any of my flights online, I have been disconnected from long holds on cheapo's FU hotline twice, and since I went through cheapoair it's like my ticket is covered with the plague when I call an airline directly. Take my advice, just go through the airline directly. If you do use a discount site make sure never to use cheapoair.

Deceptive business practice
Late last night (8/6/2014), when I searched for 5 air tickets (4 adults and 4 child) to Beijing China at Cheapoair.com. It showed a price of $ 763.8 per adult and $672.2 per child. After I verified the flight schedule and entered all the passage names, DOBs, home phone number, email address, credit card number, I click the "book" button. I got a message that one of the flights is not available, asking me either go back or start a new search. However, when I went back. All flights on that day displayed "SOLD OUT". A few minutes late, My home phone rung and a lady from Cheapoair.com was calling me. She asked "what prices are you looking for?" I replied "the price you showed on your website a moment ago" she said "I will see what I can find for you." She asked me to "wait for 2 minutes". I was put on hold. After a few minutes, she called back and offered a price of more than $850 per adult for the same flights which were first available on the website then became ‘SOLD OUT". I responded "Thank you. I will look at other places" She again asked "what prices are you looking for" I answered "not at the price." She said "I will take to my manager and see lowest price we can offer you." Again she asked me to "wait for 2 minutes". I was put on hold. She came back with a price around $800 per person. I didn't take the offer. Cheapoair.com had no intention to honor the price initially listed on their website. They just use a low price on the website to get people's information and then they try to charge people a higher price. What a deceptive business practice! What a waste of time! I will not trust them anymore. I am able to book the same flights through a travel agent today.

I booked 2 tickets to Tel Aviv, before the current political dangerous situation. As the situation there deteriorated, I tried to cancel my ticket. The tickets were not refundable. Eventually my flight was cancelled, but they will still not refund me or allow me to use the credit of my ticket for a new ticket. I am very disappointed. I have been calling the customer services of Cheapoair in a daily basis from Istanbul costing me a fortune and 20 hours later no results. I have been twice to the airport when they told me to talk to the airline directly. I will never use cheapoair and I really hope no one else does too. Just my phone bills are double to value of my tickets at this point. VERY DISAPPOINTING AND FRUSTRATING. SCAM.

I gave cheapoair one star because there is no rating lower than that. I booked France airline ticket through cheapoair and received an E-ticket. I flew to London from Los Angeles with the ticket and everything is ok. But when I came back, I was told by France Airline check-in staff that my seat was booked for one day later than the date shows on my ticket. I had to pay 235 Euro to get a seat like I changed flying date. When I returned home, I called cheapoair for their mistake. Customer service answered my call but let me wait forever after I told them I had a problem with the E-ticket they issued. I tried different customer service numbers of cheapoair and got the same reaction.