The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Best price on flight that I could find. Site is easy to use. Everything worked the way I expected.
I was really surprised and impressed with the service I received through CheapOair. I had never heard of them and was pleased with the price. Additionally, I received great advice and support to help me choose the best airport/connecting flight to suggest. It was the smoothest trip I have had in a while and it was an international trip!
I used cheapoair on a last minute vacation 2,000 miles away, and I was thoroughly impressed. Their website was simple and easy to use, both mobile and desktop versions. I had no trouble with tickets and the price was unbeatable. I have already used cheapoair again and am looking at flights every day! I highly recommend them.
Thanks,
Stephanie D
Thank you for being her for us
My experience was and still is the best that airlines could ever do
Thank you
Very easy to use. Much cheaper than any other site I researched. I was notified well in advance of a change the airline had made for my flight.
The site is very user friendly, convenient and easy to follow... and helped us get amazing rates. Thanks for making our holiday!
I would like to thank CheapOair for a wonderful experience in booking my flight to Saltlake City Utah. Everything went as planned and my flight was enjoyable as well!
CheapOair is my Go-To site for airline booking. The prices are listed with taxes and fees included making it much easier to select the best price!
Had a great experience booking on Cheap O Air and had an easy to find good fare site and allowed to pick and choose flights.
I always got the best price after checking with other cheap ticket sites. There phone service was very helpful if I needed to make a change or had any questions.
Warning: do not do business with this company. Their customer service is horrible. They make constant changes. Here's what happens when you book a ticket with them after you receive confirmation: you'll start receiving multiple emails referring to changes but with no information what the changes are; when you attempt to reach customer service you'll sit on hold for at least 20 minutes, if you are lucky enough to get a live person, they will pass you off to "another department" which will happen over and over because none of their "customer service" reps are empowered to do anything. We will never work with them again.
I've used CheapOair a ton, have found it very easy to use, gotten very competitive pricing and there are frequent promotions to take advantage of. Try it!
I've been a customer of Cheapoair's for over four years now. I've never had a problem in all of the years I've booked with them. They have amazing customer service. They'll email and call you to see how your flight went. 5 stars across the board!
Very user friendly website and easy to navigate. Did not take long to find a flight that worked good for me at a very reasonable price. I recommend cheapoair to anyone trying to find an economical flight
This was my third time using cheap o air and when i fly again i will continue to purchase my tickets through cheap o air #Lovem to
Awesome discounts. Safe with your information and reliable
This group is amazing. Given the name, I was expecting no frills, but the opposite occurred.
When I had to change flights, the agent stuck with me until I was convinced I had the best deal, given the situation--she inspired confidence. Also, when I booked another flight, another agent actually called me to tell me the flight had cancelled and again, he stuck with me for a considerable amt of time resolving the issue. Excellent service!
I was treated great and all our arrangements went smoothly.
Cheapoair.com has the lowest fares, is easy to use, and delivers what they promise with no hidden costs. They make online travel planning easy; I'll be back!
Bought an international flight with cheapoair.my card was debited twice for an amount of more than$3000, flight was cancelled but cheapoair never informed me. I contacted them for an alternative as it was not convenient I cancelled and according to cheapoair it will take two months or more to be refunded. I can imagine for people less fortunate that they would have to cancel their trip. I booked again with a reputable company. Hope the refund will materialised but will be very reluctant to use this company again. Will keep you posted if refunded
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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