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CheapOairReviews 14,840

3.4
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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,780
value
3,008
shipping
2,767
returns
320
quality
3,083
This company responds to reviews on average within 103 days

Instant Feedback

231,382 reviews
Canada
1 review
0 helpful votes
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Best price on flight that I could find. Site is easy to use. Everything worked the way I expected.

Date of experience: December 7, 2014
Indiana
1 review
1 helpful vote
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I was really surprised and impressed with the service I received through CheapOair. I had never heard of them and was pleased with the price. Additionally, I received great advice and support to help me choose the best airport/connecting flight to suggest. It was the smoothest trip I have had in a while and it was an international trip!

Date of experience: December 7, 2014
Michigan
1 review
0 helpful votes
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I used cheapoair on a last minute vacation 2,000 miles away, and I was thoroughly impressed. Their website was simple and easy to use, both mobile and desktop versions. I had no trouble with tickets and the price was unbeatable. I have already used cheapoair again and am looking at flights every day! I highly recommend them.

Thanks,
Stephanie D

Date of experience: December 6, 2014
New York
1 review
0 helpful votes
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Thank you for being her for us
My experience was and still is the best that airlines could ever do
Thank you

Date of experience: December 4, 2014
Louisiana
1 review
0 helpful votes
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Very easy to use
December 7, 2014

Very easy to use. Much cheaper than any other site I researched. I was notified well in advance of a change the airline had made for my flight.

Date of experience: December 4, 2014
Canada
1 review
0 helpful votes
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The site is very user friendly, convenient and easy to follow... and helped us get amazing rates. Thanks for making our holiday!

Date of experience: December 4, 2014
Ohio
1 review
0 helpful votes
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I would like to thank CheapOair for a wonderful experience in booking my flight to Saltlake City Utah. Everything went as planned and my flight was enjoyable as well!

Date of experience: December 4, 2014
Georgia
1 review
1 helpful vote
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CheapOair is my Go-To site for airline booking. The prices are listed with taxes and fees included making it much easier to select the best price!

Date of experience: December 2, 2014
Illinois
1 review
0 helpful votes
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Had a great experience booking on Cheap O Air and had an easy to find good fare site and allowed to pick and choose flights.

Date of experience: December 1, 2014
Georgia
1 review
0 helpful votes
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I always got the best price after checking with other cheap ticket sites. There phone service was very helpful if I needed to make a change or had any questions.

Date of experience: December 1, 2014
Missouri
1 review
2 helpful votes
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Warning: do not do business with this company. Their customer service is horrible. They make constant changes. Here's what happens when you book a ticket with them after you receive confirmation: you'll start receiving multiple emails referring to changes but with no information what the changes are; when you attempt to reach customer service you'll sit on hold for at least 20 minutes, if you are lucky enough to get a live person, they will pass you off to "another department" which will happen over and over because none of their "customer service" reps are empowered to do anything. We will never work with them again.

Date of experience: November 28, 2014
Texas
1 review
1 helpful vote
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I've used CheapOair a ton, have found it very easy to use, gotten very competitive pricing and there are frequent promotions to take advantage of. Try it!

Date of experience: November 26, 2014
Georgia
1 review
0 helpful votes
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I've been a customer of Cheapoair's for over four years now. I've never had a problem in all of the years I've booked with them. They have amazing customer service. They'll email and call you to see how your flight went. 5 stars across the board!

Date of experience: November 21, 2014
California
1 review
1 helpful vote
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Very user friendly website and easy to navigate. Did not take long to find a flight that worked good for me at a very reasonable price. I recommend cheapoair to anyone trying to find an economical flight

Date of experience: November 20, 2014
Georgia
1 review
0 helpful votes
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This was my third time using cheap o air and when i fly again i will continue to purchase my tickets through cheap o air #Lovem to

Date of experience: November 19, 2014
Oregon
1 review
0 helpful votes
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Awesome discounts
November 21, 2014

Awesome discounts. Safe with your information and reliable

Date of experience: November 18, 2014
Texas
1 review
0 helpful votes
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This group is amazing
November 21, 2014

This group is amazing. Given the name, I was expecting no frills, but the opposite occurred.
When I had to change flights, the agent stuck with me until I was convinced I had the best deal, given the situation--she inspired confidence. Also, when I booked another flight, another agent actually called me to tell me the flight had cancelled and again, he stuck with me for a considerable amt of time resolving the issue. Excellent service!

Date of experience: November 18, 2014
Florida
1 review
0 helpful votes
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I was treated great and all our arrangements went smoothly.

Date of experience: November 13, 2014
California
1 review
1 helpful vote
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Cheapoair.com has the lowest fares, is easy to use, and delivers what they promise with no hidden costs. They make online travel planning easy; I'll be back!

Date of experience: November 9, 2014
South Africa
1 review
1 helpful vote
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Bought an international flight with cheapoair.my card was debited twice for an amount of more than$3000, flight was cancelled but cheapoair never informed me. I contacted them for an alternative as it was not convenient I cancelled and according to cheapoair it will take two months or more to be refunded. I can imagine for people less fortunate that they would have to cancel their trip. I booked again with a reputable company. Hope the refund will materialised but will be very reluctant to use this company again. Will keep you posted if refunded

Date of experience: November 8, 2014

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209