CheapOairReviews 14,840

Have called cheapoair two weeks ago, two days ago, yesterday, and today to notify them of the diplomatic matter with Qatar airways since the ticket I bought for my mother was with them. I have asked to change the airway and waited hours in the phone. After I spoke to supervisor named Marcel, he told me to call on the 15th of June to get my ticket replaced. Now, it's the 16th of June and I have called from overseas and no one wants to transfer or change my ticket. I have been using cheapoair for long time me and my family members, and I'm very disappointed of the service now. Also, I spoke to another two supervisors one named Brandon and the other one named Christiana or Christine and I said that want my ticket changed to different airline or my money back TODAY! This will be my last time for me or any of my friends and relatives to deal with cheapoair. Very very very unprofessional and complete rip off. Call, email, or chatting won't help, just kiss your money goodbye! SMH
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Buyer Beware of CheapOair! This company is deceptive! I booked two roundtrips with CheapOair, thinking that I could cancel without a fee penalty within 24-hours like other companies offer. However, in tiny print, practically hidden, at the very bottom of the purchase page, it says reservation changes involve a fee. In order to find out what the fees are, you must go to go the Home page, scroll to the very bottom of the page to click on "Taxes and Fees," also in tiny print.
If this company was open and honest, they would place a warning next to the purchase button, alerting customers that ANY changes in their reservation will be charged a fee. I was charge $100 or $50 per ticket to cancel my reservation within 24-hours. I was forced to agree to pay $100 or CheapOair will NOT cancel the reservation. Please do yourself a favor and book directly with the airlines. You will save money (CheapOair charges a sales commission) and you can make any changes within 24-hours for free.

My daughter's name had the last letter wrong. They tried to tell me this small mistake would mean she could not board the plane. I called TSA and the airlines. Not true. Bring a state issued driver's licens that matches your passport. Note mistake on reservations. Check in at main counter for boarding passes. Fill out short form for TSA, and you are good. We have a very long, unusual name, so it is obvious that she is not trying to fly under a different name. CheapOair says they cannot allow someone to travel with a mistake in the name. Since when does an online ticket site decide who gets to fly?

Nightmare trying to book tickets online: first the price went up $200 at checkout. Okay, s$&t happens, I'll pay it. So I called them instead to make sure that the price doesn't go up again, spent 1.5 hours with the rep and booked the tickets with a new price. They assured me that the price won't change again. Then 12 hours later they sent me an email saying that the tickets are no longer available and now I have to pay $400 more (on top of $200 initial increase) to book flight.

Airline industry sucks. Elon Musk, can you disrupt them please? Can't wait when Hyperloop will be available and all these airline companies will die.

Just booked 3 tickets to Cabo using their site for the sixth straight year. We immediately noticed a extra letter was added to one last name. We called within two minutes of booking and was told by Rep that they needed $75.00 to correct this mistake. It states you have 24 hrs to make changes, no mention of $$. Rep stated our tickets had already been printed, really? Within minutes of our booking. Hard to believe. Rep was located in India, very hard to understand and also her manager, was told if not happy we could tickets for a fee of $75.00 per ticket. No understanding of this mistake, just the usual typical lines they are forced to say. Never will use them again.

As other customers pointed out, the webpage will put an alternate date first to give the impression they have a cheaper flight available than other online flight booking companies. Also, the company doesn't have a 24hr free cancellation policy. It says: 24hr cancellation, but you pay $50 per passenger if you have to do so.

When I used their webpage, I didn't realize that the flight I selected had a different departure date. The website looks similar to other online booking sites. I unchecked the flexible day option, but it defaulted back to it when I did another search. So, looking at the first flight (which was of course the cheapest), I assumed it had the departure date I previously selected. Right after I bought the ticket I realized that the departure day was one day too early. When I called them and wanted to cancel the flight, they insisted on a $50 cancellation fee. To change the flight to the correct departure day would have been about double the original costs (although cheaper alternatives were available even on their website).

In all honesty, I see no reason to use Cheapoair again. Other online flight bookers (travelocity, expedia etc) use a clearer web interface and, most of all, allow free cancellation within 24 hrs. Their prices are basically the same. Booking with the airline directly might sometimes be even a better option, as the seat selection will be guaranteed, at more or less the same airfare.

PLEASE CHECK YOUR TRAVEL DATES! This site will put an alternate date with savings on the same pages as the travel dates requested. You MUST PAY ATTENTION. And if you do not catch it within 24 hours, you will have to pay all the airline fees to have it corrected, plus the higher airfare.

Look on this site for the prices you want, then go directly to the airline's site to do your booking. You will save yourself CheapOAir's booking fee and hopefully some headache and money.

I searched for Miami-San Fransisco flights for a certain date. However, the website gave me options for flights 2 days later. There was a little caption saying my bookings were flexible and that I was saving money on it, but I did not check the cation and ended up making the booking. It was only after I had finished paying did I realise my mistake. I called their Customer Care Center, who told me I had to pay USD900 extra for booking on the date I originally wanted! I immediately found another option with flights the day before, as I was ready to reach earlier and pay for an extra night for a hotel. However, the agent quoted me a price way higher than what I could see from my computer (server issues?) Ultimately, I had to cancel my flight and lose USD200. Never booking with CheapOAIr again!