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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Enjoy using the site! Good prices and good deals on flight options.
I am very happy...
Good good good good good good good good
I wish there wasn't a fee to pick your seat. The fact that you're paying for the flight implies that you will be using a seat.
Flights were on time and airline staff helpful and friendly.
It was great, super easy and fast. I received my confirmation as soon as I book my flight.
Thank you for booking flight and the hotel for us. We decided at the last minute
Good easy to use recommend for anybody In a pinch. Highly recommend for anyone
I was able to find flights quickly and easily for the dates and times I needed
Too many distractions when closing out the purchase...should be simplified
Your feedback is very important to us. Thank you for taking the time
Very reasonable price at the last minute even though I wish I could have gotten something a lil earlier but I can survive with the late flight.
Perfect service. Great customer service. They try support their customers.
Esperando solución con reservas Mendoza Buenos Aires ida y vuelta para 2 personas
Thank you for your feedback. Please contact our representatives and they will be happy to look into your concerns. Our apologies for the inconvenience.
Love it cheap flights quick as well as efficient
Will definitely use again
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I did not even know I was finished because you kept asking me to add things to the trip
Offered many flights options, which was great. Lower fare rates too.
Booking was easy, and I found what I wanted very fast. This was my first experience buying with CheapOair and from now and one I will buy thru them only.
I had a pleasant trip to Spokane, Washington in June 2924 with a relative. Wonderful flights!
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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Many airlines are now charging for the opportunity to pre-assign seats. You can also wait until you check in for your flight 24 hours before departure and they will assign a seat from the available seats at no cost. This is an airline policy that we, as an agency, have no voice in. We appreciate your feedback.