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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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My friend advised me to use Cheapoair and I very please with the ease to browse and select the cheapest flight. Booking was very easy and they do offer the cheapest flight. Also customer service followed up with a phone call. Its my go to from here onwards
I didn't get any help when I tried to change my return date. I found MUCH cheaper by searching myself.
I didn't get any help when I tried to change my return date. I found MUCH cheaper by searching myself.
I don't have any issue. Everything's okay. The system is easy to maneuver. Price started okay and with lots of add on costs
Easy to make a booking and make changes if needed. Good ticket prices
Easy to find needed itinerary and make a quick booking
We are older couple and we didn't know too much computer but we tried and your website is easy to use that help a lot. Good serice
I have always got very good service with cheapOair. I will always use them.
I have always got very good service with cheapOair. I will always use them.
Very satisfied with everything from the start to finishing my booking
Very good, your representatives have been nothing but helpful especially since I have had two changes already and will probably have more. I know this not your fault, it is the airlines. Your people have been very polite through all my change and I thank them, Ron $#*!son
Very good, your representatives have been nothing but helpful
Cheap on air made things SO easy for us, their site is intuitive, fast and really patient to new e-travelers.
KAYAK AND PIA WEBSITE HAS US$ 200 CHEAPER PRICE AT THE SAME TIME WHILE BOOKING THIS FLIGHT ON CHEAPOAIR. BOOKED ONLY DUE TO MY LOYALTY WITH CHEAPOAIR FOR OVER 15 YEAR
KAYAK AND PIA WEBSITE HAS US$ 200 CHEAPER PRICE AT THE SAME TIME WHILE BOOKING THIS FLIGHT ON CHEAPOAIR. BOOKED ONLY DUE TO MY LOYALTY WITH CHEAPOAIR FOR OVER 15 YEAR
Great job! It helped me in a tough time to get over to be with family in crises! Thank you
Glad that you offered me the option to pay with two credit cards when the cost exceeded the limit on one card.
Glad that you offered me the option to pay with two credit cards when the cost exceeded the limit on one card.
I reserved some of my seats on the flights as it did not let me on return flight from Miami
It was fast and efficient. Pleasantly surprised with the cheap price.
Just make sure my reservation is on time I am very happy always like booking with you guys thank you very much for customer service and times I can't wait to see my family and friends and relative and I hope my flight is on thank you
Just make sure my reservation is on time I am very happy always like booking with you guys thank you very much for customer service and times I can't wait to see my family and friends and relative and I hope my flight is on thank you
Amazing customer service, we booked our flight and paid in full (or so we thought) Customer service reached out to let us know only a portion of the ticket was paid and they saved our reservation and price and allowed us to pay the rest and now we are Mexico bound. Thanks, CheapOair! Our family loves you! Sounds like a fake review? Well it's not!
Amazing customer service, we booked our flight and paid in full (or so we thought) Customer service reached out to let us know only a portion of the ticket was paid and they saved our reservation and price and allowed us to pay the rest and now we are Mexico bound. Thanks, CheapOair! Our family loves you! Sounds like a fake review? Well it's not!
What a nightmare. Booked a flight with them and they transposed my first and last name. Went online to correct this simple issue and after going back and forth for 6 hours, they said they could do it for around $600. Said the heck with them, canceled the flight and will never do anything with them again. They still kept their fee after shafting me so bad.
Very easy so far... Everything's cool. Can't wait to fly
Fine. Very fine. Very very fine. Very very very fine.
Compatible prices. Awesome experience. The website was easy to use. Too many options to pick from.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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