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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

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TT
1 review
0 helpful votes
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User friendly
August 12, 2021
Updated review

My friend advised me to use Cheapoair and I very please with the ease to browse and select the cheapest flight. Booking was very easy and they do offer the cheapest flight. Also customer service followed up with a phone call. Its my go to from here onwards

Date of experience: August 12, 2021

I am extremely please
August 7, 2021
Previous review

I am extremely please. Booking was very easy.

Date of experience: August 7, 2021
Turkiye
1 review
0 helpful votes
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No help from chat or telephone
September 11, 2021
Updated review

I didn't get any help when I tried to change my return date. I found MUCH cheaper by searching myself.

Date of experience: August 12, 2021

I didn't get any help when I tried to change my return...
September 11, 2021
Previous review

I didn't get any help when I tried to change my return date. I found MUCH cheaper by searching myself.

Date of experience: August 12, 2021
Utah
1 review
0 helpful votes
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Easy process
August 12, 2021
Updated review

I don't have any issue. Everything's okay. The system is easy to maneuver. Price started okay and with lots of add on costs

Date of experience: August 12, 2021

A little confused
August 11, 2021
Previous review

A little confused

Date of experience: August 11, 2021
Bulgaria
1 review
0 helpful votes
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Travel from Varna to Athens and back to Varna
August 12, 2021
Updated review

Easy to make a booking and make changes if needed. Good ticket prices

Date of experience: August 12, 2021

Easy to make a booking
August 11, 2021
Previous review

Easy to make a booking. Good ticket prices

Date of experience: August 11, 2021

Easy to find needed itinerary and make a quick booking
August 11, 2021
Previous review

Easy to find needed itinerary and make a quick booking

Date of experience: August 11, 2021
California
1 review
0 helpful votes
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The price is too high
August 11, 2021
Updated review

We are older couple and we didn't know too much computer but we tried and your website is easy to use that help a lot. Good serice

Date of experience: August 11, 2021

Good service
August 11, 2021
Previous review

Good service

Date of experience: August 11, 2021
Ohio
1 review
0 helpful votes
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I have always got very good service with cheapOair. I...
August 11, 2021
Updated review

I have always got very good service with cheapOair. I will always use them.

Date of experience: August 11, 2021

I have always got very good service with cheapOair. I...
August 11, 2021
Previous review

I have always got very good service with cheapOair. I will always use them.

Date of experience: August 11, 2021
Pennsylvania
1 review
0 helpful votes
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Very professional and easy to navigate
August 11, 2021
Updated review

Very satisfied with everything from the start to finishing my booking

Date of experience: August 11, 2021

Very satisfied
August 10, 2021
Previous review

Very satisfied

Date of experience: August 10, 2021
Florida
1 review
0 helpful votes
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Flight Changes
August 11, 2021
Updated review

Very good, your representatives have been nothing but helpful especially since I have had two changes already and will probably have more. I know this not your fault, it is the airlines. Your people have been very polite through all my change and I thank them, Ron $#*!son

Date of experience: August 11, 2021

Very good, your representatives have been nothing but...
August 11, 2021
Previous review

Very good, your representatives have been nothing but helpful

Date of experience: August 11, 2021
BO
1 review
0 helpful votes
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My adventure to Mexico
August 10, 2021
Updated review

Cheap on air made things SO easy for us, their site is intuitive, fast and really patient to new e-travelers.

Date of experience: August 10, 2021

Thanks for the help!
August 4, 2021
Previous review

Thanks for the help!

Date of experience: August 4, 2021
Pakistan
1 review
0 helpful votes
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Most Reliable
August 11, 2021
Updated review

KAYAK AND PIA WEBSITE HAS US$ 200 CHEAPER PRICE AT THE SAME TIME WHILE BOOKING THIS FLIGHT ON CHEAPOAIR. BOOKED ONLY DUE TO MY LOYALTY WITH CHEAPOAIR FOR OVER 15 YEAR

Date of experience: August 10, 2021

KAYAK AND PIA WEBSITE HAS US$ 200 CHEAPER PRICE AT...
September 9, 2021
Previous review

KAYAK AND PIA WEBSITE HAS US$ 200 CHEAPER PRICE AT THE SAME TIME WHILE BOOKING THIS FLIGHT ON CHEAPOAIR. BOOKED ONLY DUE TO MY LOYALTY WITH CHEAPOAIR FOR OVER 15 YEAR

Date of experience: August 10, 2021
Arkansas
1 review
0 helpful votes
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Thank you
August 10, 2021
Updated review

Great job! It helped me in a tough time to get over to be with family in crises! Thank you

Date of experience: August 10, 2021

Great Job thank you!
August 10, 2021
Previous review

Great Job thank you!

Date of experience: August 10, 2021
Ohio
1 review
0 helpful votes
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Easy Payment
August 10, 2021
Updated review

Glad that you offered me the option to pay with two credit cards when the cost exceeded the limit on one card.

Date of experience: August 10, 2021

Glad that you offered me the option to pay with two...
August 10, 2021
Previous review

Glad that you offered me the option to pay with two credit cards when the cost exceeded the limit on one card.

Date of experience: August 10, 2021
Spain
1 review
0 helpful votes
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I reserved some of my seats on the flights as it did not let me on return flight from Miami

Date of experience: August 10, 2021

I reserved my seats on the flights
August 10, 2021
Previous review

I reserved my seats on the flights

Date of experience: August 10, 2021
New Jersey
1 review
0 helpful votes
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Great experience
August 10, 2021
Updated review

It was fast and efficient. Pleasantly surprised with the cheap price.

Date of experience: August 10, 2021

It was fast and efficient
August 10, 2021
Previous review

It was fast and efficient

Date of experience: August 10, 2021
New York
1 review
0 helpful votes
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Just make sure my reservation is on time I am very happy always like booking with you guys thank you very much for customer service and times I can't wait to see my family and friends and relative and I hope my flight is on thank you

Date of experience: August 10, 2021

Just make sure my reservation is on time I am very...
August 10, 2021
Previous review

Just make sure my reservation is on time I am very happy always like booking with you guys thank you very much for customer service and times I can't wait to see my family and friends and relative and I hope my flight is on thank you

Date of experience: August 10, 2021
Texas
1 review
0 helpful votes
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Chief Craig Colean
August 10, 2021
Updated review

Amazing customer service, we booked our flight and paid in full (or so we thought) Customer service reached out to let us know only a portion of the ticket was paid and they saved our reservation and price and allowed us to pay the rest and now we are Mexico bound. Thanks, CheapOair! Our family loves you! Sounds like a fake review? Well it's not!

Date of experience: August 10, 2021

Amazing customer service, we booked our flight and...
August 10, 2021
Previous review

Amazing customer service, we booked our flight and paid in full (or so we thought) Customer service reached out to let us know only a portion of the ticket was paid and they saved our reservation and price and allowed us to pay the rest and now we are Mexico bound. Thanks, CheapOair! Our family loves you! Sounds like a fake review? Well it's not!

Date of experience: August 10, 2021
Texas
1 review
0 helpful votes
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What a nightmare. Booked a flight with them and they transposed my first and last name. Went online to correct this simple issue and after going back and forth for 6 hours, they said they could do it for around $600. Said the heck with them, canceled the flight and will never do anything with them again. They still kept their fee after shafting me so bad.

Date of experience: August 10, 2021
California
1 review
0 helpful votes
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Cool
August 9, 2021
Updated review

Very easy so far... Everything's cool. Can't wait to fly

Date of experience: August 9, 2021

Very easy so far...
August 9, 2021
Previous review

Very easy so far...

Date of experience: August 9, 2021
Mexico
1 review
0 helpful votes
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FINE SERVICE
August 9, 2021
Updated review

Fine. Very fine. Very very fine. Very very very fine.

Date of experience: August 9, 2021

Fine
August 9, 2021
Previous review

Fine. Very fine.

Date of experience: August 9, 2021
New Jersey
1 review
0 helpful votes
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Great experience
August 9, 2021
Updated review

Compatible prices. Awesome experience. The website was easy to use. Too many options to pick from.

Date of experience: August 9, 2021

Great!
August 9, 2021
Previous review

Great! Awesome

Date of experience: August 9, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209