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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Good it was quick and easy to navigate the system. Reasonable and affordable prices.
Good it was quick and easy to navigate the system
Great price and easy to book. You will find the best value for your flight on this sight.
Fees added up - price ended up exactly what your competitors advertised
Fees added up - price ended up exactly what your competitors advertised
This is the most COVID unfriendly business I have ever dealt with. On their site trying to use airline credit from cancelled flights. Talking to rep and he is charging more than is on the site charging another fee and it ends up being twice as much as advertised that we would have to pay. It's a rip off from the beginning. Never should have used a third party to reserve. Won't do it again. Never had a problem with Expedia or any other travel site I've used before.
Always use cheap-o for my flights and packages. Thank you all!
Always use cheap-o for my flights and packages. Thank you all!
Cheap and fast booking and low prices. If someone needs a ticket I always recommend CheapOair.
Encuentras varias opciones a los mejores precios comparados con otros buscadores, rápido y seguro a la hora de realizar el pago
You are doing an excellent job and I like it please keep it up. Thank you
Booking was easy. Price was okay. Definitely will book again using them.
This app is easy to navigate and made my job seamless. Thank you for that.
This app is easy to navigate and made my job seamless. Thank you for that.
Excellent, I always buy tickets from you, give me a lot of to choose from.
Choosing the seat selection is a nightmare, I want to change but it will not let me it automatically gave me seats and charged me over $100
Choosing the seat selection is a nightmare, I want to change but it will not let me
I found a well priced flight and it was easy to find.
I found a well priced flight and it was easy to find.
Already didHard to read confirmation statements. Confusing details and information on confirmation statement. Unwanted fees that I had to call and have cancelled.
Hard to read confirmation statements. Confusing details and information on confirmation statement. Unwanted fees that I had to call and have cancelled.
My experience was very fast easy and efficient highly recommended
I still do not understand if 1 checked bag is included in ticket price, so when I finalized the purchase it was over $100 more.
That's absolutely predatory pricing which I'll give you minus 1 star for.
Terrible of you
I found it very easy to navigate. I would recommend this site to anyone!
Great experience, Thank you It was real easy to book the ticket and get confirmation. Every thing is smooth and easy.
It was very easy to book my fight and it took me step by step what I needed to do to finish purchasing my fight
Airports in same area to choose can be confusing and switching airlines in the middle of a trip
Airports in same area to choose can be confusing
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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