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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

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New York
1 review
0 helpful votes
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Recovery
August 14, 2021
Updated review

Easy to schedule. The agent took care of all the details, even applying a credit from last year's covid cancellation.

Date of experience: August 14, 2021

Easy to schedule
August 14, 2021
Previous review

Easy to schedule. The agent took care of all the details.

Date of experience: August 14, 2021
Colorado
1 review
0 helpful votes
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Excellent customer service personnel
August 14, 2021
Updated review

Excellent service all the time. Process has been easy.

Date of experience: August 14, 2021

Excellent service all the time
August 14, 2021
Previous review

Excellent service all the time. Process has been easy.

Date of experience: August 14, 2021
Virginia
1 review
0 helpful votes
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Good deal
August 14, 2021
Updated review

Good and fair service traveling to place I know I am going to enjoy.

Date of experience: August 14, 2021

Good and fair service
August 14, 2021
Previous review

Good and fair service

Date of experience: August 14, 2021
DO
1 review
0 helpful votes
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You guys arew orking just fine
August 14, 2021
Updated review

You guys arew orking just fine You guys arew orking just fine You guys arew orking just fine You guys arew orking just fine

Date of experience: August 14, 2021

You guys arew orking just fine
August 14, 2021
Previous review

You guys arew orking just fine

Date of experience: August 14, 2021
California
1 review
0 helpful votes
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Experience of a Return Customer
August 14, 2021
Updated review

The experience has always straight-forward and easily understandable. Just follow prompts. I have been using this site for some time now.

Date of experience: August 14, 2021

The experience has always straight-forward and easily...
August 14, 2021
Previous review

The experience has always straight-forward and easily understandable. Just follow prompts. I have been using this site for some time now.

Date of experience: August 14, 2021
India
1 review
0 helpful votes
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Worst experience ever
September 13, 2021

I booked international flight from Delhi to Chicago on 5th paying a good amount for 3 tickets. Flight I choose shows transit from Abu Dhabi but no where it mentioned that I need to collect my baggage and check in at Abu Dhabi. When I called agent regarding baggage issue I was told that I would need transit visa for Abu Dhabi. When I asked to cancel my flight since I would not be allowed transit visa due to current restrictions, I was told to connect to someone from cancellation department. I been calling everyday spending 2-3 hours with different agents for cancellation and hearing same standard response "sent email to vendor would need to wait for 24/48 hours".

My connection to Abu Dhabi got rescheduled on 9th. Now since 9th I am calling everyday to cancel my Abu Dhabi to Chicago booking and still same response. Now it's less than 48 hours left for flight from Abu Dhabi to Chicago which I can't make to anyways I been told there would be cancellation charge (as per ticket cancelled today), no detail of what the amount would be. Seems like company doesn't care about experience, "what you do is your problem, we just want our money, All hassles is your problem". Oh btw my flight was suppose to be on 16th and still no cancellation of ticket and in call with Supervisors from last 3 hours.

Date of experience: August 14, 2021
Australia
1 review
0 helpful votes
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JHN KIN
September 12, 2021
Updated review

My experience description: Easy guidance step by step process and clear that have been provided by your representative

Date of experience: August 13, 2021

Easy guidance step by step process and clear
September 12, 2021
Previous review

Easy guidance step by step process and clear

Date of experience: August 13, 2021
Maryland
1 review
0 helpful votes
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Customer service was very friendly and was very precise to the topic. I was served as a VIP and no time wasting.

Date of experience: August 13, 2021

Excellent!
August 13, 2021
Previous review

Excellent!

Date of experience: August 13, 2021
Florida
1 review
0 helpful votes
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One Old Lady's Experience
August 13, 2021
Updated review

So far so good. I am an older woman and so far I am finding the website fairly user friendly.

Date of experience: August 13, 2021

So far so good
August 13, 2021
Previous review

So far so good. I am an older woman and so far I am finding the website fairly user friendly.

Date of experience: August 13, 2021
Michigan
1 review
0 helpful votes
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Was fast and easy good job..
August 13, 2021
Updated review

Was fast and easy. And always they send me good deals. Thank you

Date of experience: August 13, 2021

Was fast and easy..
August 13, 2021
Previous review

Was fast and easy..

Date of experience: August 13, 2021
New York
1 review
0 helpful votes
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Had planned a trip to Wyoming in August with family to celebrate my upcoming birthday. With the high covid numbers in Wyoming my family decided to cancel, and I in turn did too. My family was refunded 100 % of their money because they were smart and booked directly with United. I was given a travel credit good until April 2022. I put off having surgery on my foot to take this trip, and because of that and covid do not know when I can fly again. What good is travel insurance! I do not recommend using this company, be smart and book direct!

Date of experience: August 13, 2021
Colorado
1 review
0 helpful votes
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Bad customer service
September 12, 2021
Updated review

I called to asked about confirming the flight. At approximately 2:00PM and the man I spoke with on the phone was the rudest person I have ever spoke with. He spoke to me as if he was paying for the ticket. If this ever happens again I will never be back to buy tickets again. He should not be answering a phone for your company.

Date of experience: August 13, 2021

I called to asked about confirming the flight
September 11, 2021
Previous review

I called to asked about confirming the flight. At approximately 2:00PM and the man I spoke with on the phone was the rudest person I have ever spoke with. He spoke to me as if he was paying for the ticket. If this ever happens again I will never be back to buy tickets again. He should not be answering a phone for your company.

Date of experience: August 12, 2021
California
1 review
0 helpful votes
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Worry free and easy booking!
August 13, 2021
Updated review

Very straightforward and fast also easy to navigate no confusion.

Date of experience: August 13, 2021

Very straightforward and fast
August 13, 2021
Previous review

Very straightforward and fast

Date of experience: August 13, 2021
Ohio
1 review
0 helpful votes
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Good thanks
August 13, 2021
Updated review

Great fast and easy and i love the cheap fare thank you so much for having this at such times

Date of experience: August 13, 2021

Great fast and easy and i love the cheap fare thank...
August 12, 2021
Previous review

Great fast and easy and i love the cheap fare thank you so much for having this at such times

Date of experience: August 12, 2021
Louisiana
1 review
0 helpful votes
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Fast service
August 12, 2021
Updated review

Awesome quick service without the hassle. I will book again

Date of experience: August 12, 2021

Awesome!
August 12, 2021
Previous review

Awesome! Service

Date of experience: August 12, 2021
California
1 review
0 helpful votes
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Great
August 12, 2021
Updated review

GREAT SO FAR. I been shopping for this trip for last 2 days. I definitely try your service on first basis next time and then others.

Date of experience: August 12, 2021

GREAT SO FAR
August 12, 2021
Previous review

GREAT SO FAR.

Date of experience: August 12, 2021
California
2 reviews
0 helpful votes
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THE BEST
August 12, 2021
Updated review

Best website for air fare so far and the prices are not that bad either.

Date of experience: August 12, 2021

Best website for air fare so far
August 12, 2021
Previous review

Best website for air fare so far.

Date of experience: August 12, 2021
California
1 review
0 helpful votes
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Great Review
August 12, 2021
Updated review

Thank you for an easy way to book a flight. It was a great experience.

Date of experience: August 12, 2021

Thank you for an easy way to book a flight
August 12, 2021
Previous review

Thank you for an easy way to book a flight

Date of experience: August 12, 2021
Hawaii
1 review
0 helpful votes
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Hidden Fees
August 12, 2021
Updated review

Booking was fast and easy. Hidden fees are a bit of a disappointment though. Total Prices should be

Date of experience: August 12, 2021

Booking was fast and easy
August 12, 2021
Previous review

Booking was fast and easy. Hidden fees are a bit of a disappointment though.

Date of experience: August 12, 2021
Texas
1 review
0 helpful votes
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Excellent customer service
September 11, 2021

Excellent customer service. Helped me get the refund with AirIndia without a single follow up. I will definitely book my future flights with cheapoair

Date of experience: August 12, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209