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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Easy to schedule. The agent took care of all the details, even applying a credit from last year's covid cancellation.
Easy to schedule. The agent took care of all the details.
Excellent service all the time. Process has been easy.
Excellent service all the time. Process has been easy.
Good and fair service traveling to place I know I am going to enjoy.
You guys arew orking just fine You guys arew orking just fine You guys arew orking just fine You guys arew orking just fine
The experience has always straight-forward and easily understandable. Just follow prompts. I have been using this site for some time now.
The experience has always straight-forward and easily understandable. Just follow prompts. I have been using this site for some time now.
I booked international flight from Delhi to Chicago on 5th paying a good amount for 3 tickets. Flight I choose shows transit from Abu Dhabi but no where it mentioned that I need to collect my baggage and check in at Abu Dhabi. When I called agent regarding baggage issue I was told that I would need transit visa for Abu Dhabi. When I asked to cancel my flight since I would not be allowed transit visa due to current restrictions, I was told to connect to someone from cancellation department. I been calling everyday spending 2-3 hours with different agents for cancellation and hearing same standard response "sent email to vendor would need to wait for 24/48 hours".
My connection to Abu Dhabi got rescheduled on 9th. Now since 9th I am calling everyday to cancel my Abu Dhabi to Chicago booking and still same response. Now it's less than 48 hours left for flight from Abu Dhabi to Chicago which I can't make to anyways I been told there would be cancellation charge (as per ticket cancelled today), no detail of what the amount would be. Seems like company doesn't care about experience, "what you do is your problem, we just want our money, All hassles is your problem". Oh btw my flight was suppose to be on 16th and still no cancellation of ticket and in call with Supervisors from last 3 hours.
My experience description: Easy guidance step by step process and clear that have been provided by your representative
Easy guidance step by step process and clear
Customer service was very friendly and was very precise to the topic. I was served as a VIP and no time wasting.
So far so good. I am an older woman and so far I am finding the website fairly user friendly.
So far so good. I am an older woman and so far I am finding the website fairly user friendly.
Was fast and easy. And always they send me good deals. Thank you
Had planned a trip to Wyoming in August with family to celebrate my upcoming birthday. With the high covid numbers in Wyoming my family decided to cancel, and I in turn did too. My family was refunded 100 % of their money because they were smart and booked directly with United. I was given a travel credit good until April 2022. I put off having surgery on my foot to take this trip, and because of that and covid do not know when I can fly again. What good is travel insurance! I do not recommend using this company, be smart and book direct!
I called to asked about confirming the flight. At approximately 2:00PM and the man I spoke with on the phone was the rudest person I have ever spoke with. He spoke to me as if he was paying for the ticket. If this ever happens again I will never be back to buy tickets again. He should not be answering a phone for your company.
I called to asked about confirming the flight. At approximately 2:00PM and the man I spoke with on the phone was the rudest person I have ever spoke with. He spoke to me as if he was paying for the ticket. If this ever happens again I will never be back to buy tickets again. He should not be answering a phone for your company.
Very straightforward and fast also easy to navigate no confusion.
Great fast and easy and i love the cheap fare thank you so much for having this at such times
Great fast and easy and i love the cheap fare thank you so much for having this at such times
Awesome quick service without the hassle. I will book again
GREAT SO FAR. I been shopping for this trip for last 2 days. I definitely try your service on first basis next time and then others.
Best website for air fare so far and the prices are not that bad either.
Thank you for an easy way to book a flight. It was a great experience.
Thank you for an easy way to book a flight
Booking was fast and easy. Hidden fees are a bit of a disappointment though. Total Prices should be
Booking was fast and easy. Hidden fees are a bit of a disappointment though.
Excellent customer service. Helped me get the refund with AirIndia without a single follow up. I will definitely book my future flights with cheapoair
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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