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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Quick an easy! Awesome, it was easy to choose which flights and to find a hotel at a great price everything was there and ready and it's all up to you to consumer to pick the good price!
So far, so good--used CheapOair previously and was very happy--hence, my return to the website.
So far, so good--used CheapOair previously and was very happy--hence, my return to the website.
The application is easy to use, easy to find any trip
The worse thing to happen if airlines canceled flight and ur agent will not notify you, then u get stuck at airport and if u thought u got good deal then for ur return flight will pay premium + charges to go back home. Cheaper and sprint airlines r the worse
Excellent so far for now but looking for flight departure or traveling to see what preventive safety preventive measures to protect passanger.
Excellent experience so far and hope to get the best all the time.
Awesome and so easy.
Since I had prior experience, it was great
Excellent booking website, it's very user friendly. Excellent prices!
Good service, accurate price, easy to book ticket.
Very convenient, they can give us many choices of airlines with the lowest fares.
Very good with agent Richard (ext *******) the automated system sucks!
Ok, right now not the best time to ask
Not one who travels by air much, but I did pretty good using this way of finding an affordable ticket and booking the flight I needed. This was an easy way and hassle free.
Not one who travels by air much, but I did pretty good using this way of finding an affordable ticket and booking the flight I needed. This was an easy way and hassle free.
Great a little nervous about seats but praying we can sit together as I have handicap issues
Great a little nervous about seats but praying we can sit together as I have handicap issues
This is an amazing deal and great service and I will use this again soon..
I have used CheapOAir for years now and it has been one of my most favorite flight booking websites! Thank you for exceeding my expectations--yet again!
I have used CheapOAir for years now and it has been one of my most favorite flight booking websites! Thank you for exceeding my expectations--yet again!
You should have spanish speakers. I could hardly understand him. I would like to get all the specifications written so I can understand.
Easy access to the website and easy to understand!
Easy to book taking care of all my worries
Very affordable love the prices for round trip
Easy to book taking care of all my worries
Very friendly and knowledgeable customer service person (Alexander). Got my reservation easy and quick.
Not clear about seating, Do I already have a seat or do I select one? I DO NOT WANT TO PAY $14 for another seat.
Not clear about seating, Do not want to pay$14 more for seat!
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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