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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

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Louisiana
1 review
0 helpful votes
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Not completely satisfied
October 18, 2021

Unable to get the flight times I really wanted and hotel booking says check-out is day before flight leaves.

Date of experience: September 18, 2021
Indiana
1 review
0 helpful votes
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Easy to book
September 18, 2021

I'm a super senior and this was easy for my limited technical abilities

Date of experience: September 18, 2021
Nevada
1 review
0 helpful votes
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A little disappointed
October 18, 2021

My flight was changed so the rental car is costing more. Cheapoair didn't figure it out until I called you guys. Not happy.

Date of experience: September 18, 2021
Arizona
1 review
0 helpful votes
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Have had a very good experience booking the flight for my wife Andrea

Date of experience: September 18, 2021
Texas
2 reviews
2 helpful votes
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Nothing but scammers
October 18, 2021

So my travel plans changed because of Governors orders in Nevada Las Vegas events, venues begin requiring COVID-19 vaccination proof so the event I was attending was canceled. And of course Cheapoair don't wanna give a refund. Oh then they FORCE you agree to try and avoid a chargeback >> You will have a $135.00 credit, valid only for flying on Frontier Airlines, valid till 09//16/2022 from the original date of issue: 09//13/2021. Most of my experiences with Cheapo has been ok this ends it for me. Enjoy my money

Date of experience: September 18, 2021
Texas
1 review
0 helpful votes
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Disconnects
October 17, 2021

Some disconnect between website and agent on phone. Also, price kept going up as we went through booking process.

Date of experience: September 17, 2021
Texas
1 review
0 helpful votes
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Great Quality
September 17, 2021

Low fares and was able to link multi trips without confusion

Date of experience: September 17, 2021
New York
1 review
0 helpful votes
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App very easy to use
September 17, 2021

Very easy to use and easy to understand where to go

Date of experience: September 17, 2021
Illinois
1 review
0 helpful votes
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Without refund
October 17, 2021

My flight was canceled by austrian airlines 3 hours before my trip due plane maintenance plus i paid all cancelation and protection policy. After that i had to pay double expensive ticket with swiss. When i called cheapoair they repeat telling me that i canceled the flight. After one hour talk they said they understood what happened and will keep me updated regarding refund. When i called again after a month they said they still trying to figure out what happened and that i have to call austrian airlines even if if i didnt book with them. So i am short for at least 500 $ bacause of those fake organizations.

Date of experience: September 17, 2021
Portugal
1 review
0 helpful votes
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Satisfactory
September 17, 2021
Updated review

La pagina tiene muy buena informacion de vuelos, y es facilmente accesible.

Date of experience: September 17, 2021

Muy buena informacion de vuelos
September 17, 2021
Previous review

Muy buena informacion de vuelos.

Date of experience: September 17, 2021
Georgia
1 review
0 helpful votes
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Judi to Reno
September 17, 2021
Updated review

Great help with booking. Very friendly staff and flights

Date of experience: September 17, 2021

Great help with booking
September 17, 2021
Previous review

Great help with booking

Date of experience: September 17, 2021
Saudi Arabia
1 review
0 helpful votes
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Easy and fast my favorite website to book tickets
September 17, 2021
Updated review

Easy and fast
My favorite website to book flight tickets

Date of experience: September 17, 2021

Easy and fast my favorite website to book tickets
September 17, 2021
Previous review

Easy and fast
My favorite website to book tickets

Date of experience: September 17, 2021
South Carolina
1 review
0 helpful votes
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Tickets
September 17, 2021
Updated review

The site is easy to book. Found the times I liked and got my seat selection no problem.

Date of experience: September 17, 2021

Travel.
September 3, 2021
Previous review

Ive come to like chepoair. Provide best price available and the site is easy to book.

Date of experience: September 3, 2021

Ive come to like chepoair
September 3, 2021
Previous review

Ive come to like chepoair. Provide best price available and the site is easy to book.

Date of experience: September 3, 2021
Pennsylvania
1 review
0 helpful votes
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Orlando fligt
September 17, 2021

Easy to navigate, a variety of flights to choose, it was difficult to add baggage after on website, had to call the airline.

Date of experience: September 17, 2021
New York
1 review
0 helpful votes
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Worst company I've ever worked with
October 16, 2021

Insane booking fees when trying to use credit, terrible customer service, lost $1100 to them and couldn't use my flight credit in time because of covid guidelines

Date of experience: September 16, 2021
Uruguay
1 review
0 helpful votes
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Good Service
September 16, 2021
Updated review

It is very good……………………………………………………………………………:……….:

Date of experience: September 16, 2021

It is very good
September 16, 2021
Previous review

It is very good

Date of experience: September 16, 2021
Florida
1 review
0 helpful votes
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Great Experience
September 16, 2021
Updated review

Very Good Experience. Good Customer service and Polite

Date of experience: September 16, 2021

Very Good Experience
September 16, 2021
Previous review

Very Good Experience

Date of experience: September 16, 2021
Honduras
1 review
0 helpful votes
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Servicio excelente.
September 16, 2021
Updated review

Excelente genial, una buena alternativa de tarifas.

Date of experience: September 16, 2021

Excelente genial
September 16, 2021
Previous review

Excelente genial

Date of experience: September 16, 2021
Texas
1 review
0 helpful votes
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Easy to follow instructions
September 16, 2021
Updated review

Easy to follow instructions. When I would make a mistake, it would guide me to where I needed to correct the information.

Date of experience: September 16, 2021

Easy to follow instructions
September 16, 2021
Previous review

Easy to follow instructions

Date of experience: September 16, 2021
Massachusetts
1 review
0 helpful votes
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Overall Experience Good
September 16, 2021
Updated review

Easy to inquire on available flights and pricing. Navigating for baggage info & layover times was easy to facilitate.

Date of experience: September 16, 2021

Easy to inquire on available flights and pricing
September 16, 2021
Previous review

Easy to inquire on available flights and pricing

Date of experience: September 16, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209