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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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Bom e muito rápido!
September 21, 2021

Muito bom, ágil e fácil, tem muitas opções e é bem explicativo, fácil de mexer, adorei!

Date of experience: September 21, 2021
Florida
1 review
0 helpful votes
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MCO to DFW Round Trip
October 21, 2021

I received confirmation via email. A little confusing as the car I thought I booked was not on the confirmation, but I will figure it out.

Date of experience: September 21, 2021
New York
1 review
0 helpful votes
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Easy to book
September 21, 2021

Haven't booked a flight for a while so it was not as easy as I hoped for.

Date of experience: September 21, 2021
Saudi Arabia
1 review
0 helpful votes
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Worse experience ever
October 21, 2021

They missed up our reservation and we called them from the airport 2 hr. Prior to dpt. But they could not fix it. We have to delay our long international flight for 2 days. We paid around 300$ on phone bill just to call them and fix our trip
I don't recommend it for anyone

Date of experience: September 21, 2021
CustomerService C. CheapOair Rep
over a year old

Please recheck the booking number as this one shows a flight from 2020 and has been refunded. This doesn't appear to be your booking.

Dominica
1 review
0 helpful votes
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Great
September 21, 2021
Updated review

Thank you for offering great service. I was able to find the flight for my need.

Date of experience: September 21, 2021

Ticket
September 21, 2021
Previous review

CheapOair has made it easy to be able to select a flight and process.

Date of experience: September 21, 2021
Mississippi
1 review
0 helpful votes
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Great Service!
September 21, 2021

Fast and convenient and trustworthy. I have used your company before and had great results.

Date of experience: September 21, 2021
Canada
1 review
4 helpful votes
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Flight
October 21, 2021

Everyone please attention to me
CHEAPOAIR IS A RUBBER!
They make a lot of FRAUD!
They sold me a business class ticket and sent me the confirmation email,
But that ticket doesn't exist!
When I was trying to book my seat it goes to premium economy!
Calling them many many times with no answer!
They are just stealing your money!
Be cautious!
If you need any prove reply to this and I will email you all the details.

Date of experience: September 21, 2021
Spain
1 review
0 helpful votes
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MUY BUENO Y RAPIDO
September 21, 2021

MUY BUENO Y RAPIDO, RAPIDO Y SEGURO ES MUY CONFIABLE

Date of experience: September 21, 2021
California
1 review
0 helpful votes
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Trip
September 21, 2021
Updated review

Thanks you so much for wonderful customer service and good customer service

Date of experience: September 21, 2021

Clara trip
September 19, 2021
Previous review

You have been very helpful and THANKS YOU SO VERY FOR GREAT CUSTOMER SERVICE

Date of experience: September 19, 2021
TT
1 review
0 helpful votes
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Good experience
October 21, 2021

Good experience and helpful staff
Will definitely do that again

Date of experience: September 21, 2021
Georgia
1 review
0 helpful votes
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The website is easy to understand and navigate. Payment options that makes it easy for even a minimum wage earners.

Date of experience: September 20, 2021
Missouri
1 review
0 helpful votes
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It was very easy to find flights and I'm am very satisfied with payment options

Date of experience: September 20, 2021
Florida
1 review
0 helpful votes
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I need confirmation for my reservation and when I changed the date on line with the chat specialist it cost me another $35 for the ticket in the meantime I didn't get the e Ticket info for the change date. So I am concerned I dont have an "E" Ticket yet 24 hours later.

Date of experience: September 20, 2021
Colorado
1 review
0 helpful votes
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Worst company ever.
October 20, 2021

I wish I could give it zero stars. Never resolved an issue that required me to cancel/reschedule a flight in the middle of a pandemic (that was within contractual guidelines). Several calls/inquiries to no avail. Treated me like an afterthought and took over $700.

Date of experience: September 20, 2021
Virginia
1 review
0 helpful votes
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Almost 2 years still my payment is hold we are unable to fly due to covid which they think we cancelled our flight so don't trust this people now i dont know how can i get my money back.

Date of experience: September 20, 2021
New Jersey
1 review
0 helpful votes
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Affirm saved the day!
September 19, 2021

Thank god for Affirm! They helped me save so much money and make installments for a last-minute trip home to see my family.

Date of experience: September 19, 2021
Florida
1 review
0 helpful votes
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Acceptable
September 19, 2021

Excellent thank you the booking was easy. I don't like when I have to write a review so much.

Date of experience: September 19, 2021
Costa Rica
1 review
0 helpful votes
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Excelente
September 19, 2021

Muy bien facil y rapido solo en donde pregunta escriba direccion de facturacion... no se a cual se refiere. Si es donde vivo. O donde voy. O donde compre ticket. Es lo unico. Y no se que es titulo de mi reseña...

Date of experience: September 19, 2021
Puerto Rico
1 review
0 helpful votes
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Thanks
September 18, 2021

Easy and comfident make business whit CheapOair.Is not my firts time making business whit triste Conpany. Ian ver happy whit your services

Date of experience: September 18, 2021
Ecuador
1 review
0 helpful votes
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Compra exitosa
September 18, 2021

Muy buena atencion la proxima compra lo realizare en este sitio

Date of experience: September 18, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209